Windows 8 and 8.1 Forums


BSOD when shutting down or restarting my computer

  1. #51


    Posts : 2,480
    Windows 10 Pro x64


    OK. How are the crashes?

      My System SpecsSystem Spec

  2. #52


    Posts : 50
    8.1 64 bit


    Just crashed this morning, while I left my laptop there and it went into sleep mode. Attached is the dump file.
      My System SpecsSystem Spec

  3. #53


    Posts : 50
    8.1 64 bit


    And I still can't open Windows Defender.
      My System SpecsSystem Spec

  4. #54


    Posts : 50
    8.1 64 bit


    And another time when I shut it down.
      My System SpecsSystem Spec

  5. #55


    Posts : 2,480
    Windows 10 Pro x64


    Update your ATK driver, How are you connected to the internet? USB wireless? What is connected to the laptop via USB?

    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excsd.sys 
    
    excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excfs.sys 
    
    RtsBaStor.sys Wed Jun 13 12:09:02  2012 (4FD866BE) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    irstrtdv.sys Fri Jul 13 01:58:02  2012 (4FFF648A) 
    Intel(R) Rapid Start Storage Technology driver 
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys 
    
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
    Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys 
    
    DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys 
    
    DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
    Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys 
    
    DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
    Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys 
    
    DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys 
    
    DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys 
    
    RTKVHD64.sys Tue Oct 16  13:33:15 2012 (507D45FB) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    AsusTP.sys Mon Oct 29 19:23:54  2012 (508EC9BA) 
    Asis transformer pad filter driver 
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys 
    
    btath_lwflt.sys Fri Nov 2 06:35:44  2012 (50935BB0) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys 
    
    iaStorA.sys Mon Nov 19  21:09:40 2012 (50AA9204) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    btath_hcrp.sys Tue Dec 18 10:54:54  2012 (50D03D6E) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    btath_bus.sys Mon Jan 21  10:18:42 2013 (50FD07F2) 
    Atheros BlueTooth driver 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    btath_rcp.sys Fri Jun 21 11:11:54  2013 (51C418DA) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys 
    
    atkwmiacpi64.sys Tue Jul 2  10:35:32 2013 (51D290D4) 
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    iwdbus.sys Thu Jul 25  03:06:12 2013 (51F07A04) 
    Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    athw8x.sys Thu Aug 8 05:41:36 2013  (52031370) 
    Atheros Wireless LAN Driver 
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    btath_flt.sys Fri Aug 23 05:46:29  2013 (5216DB15) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys 
    
    IntcDAud.sys Thu Aug 29 16:42:53  2013 (521F5DED) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    igdkmd64.sys Tue Sep 17 02:08:54  2013 (52379D96) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    btath_avdt.sys Wed Sep 18  10:42:14 2013 (52396766) 
    Atheros Bluetooth AVDT driver 
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys 
    
    btfilter.sys Wed Sep 18  10:42:54 2013 (5239678E) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    btath_a2dp.sys Wed Sep 18  10:45:01 2013 (5239680D) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys 
    
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    nvlddmkm.sys Wed Oct 23  08:21:50 2013 (52676AFE) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    nvpciflt.sys Wed Oct 23 08:22:31  2013 (52676B27) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    
    
    Debug session time: Sat  Apr 4 04:01:21.925 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\040415-139687-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:27:29.841  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
    BugCheck 9F,  {4, 12c, ffffe0001ab85780, ffffd0003dbf8980} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe0001ab85780, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd0003dbf8980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Apr 4 03:31:11.465 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\040415-141921-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:20:14.903  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
    BugCheck 9F,  {4, 12c, ffffe00035f85540, ffffd001a9ff8980} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe00035f85540, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd001a9ff8980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Apr 04 10:52:46 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Apr 04 10:52:46 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Apr 04 10:52:46 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  6. #56


    Posts : 50
    8.1 64 bit


    Sorry, how do I update my ATK driver? I'm connected to the internet via wifi, and the thing that is connected to the USB is the default ASUS mouse that came with the laptop when it was purchased.
      My System SpecsSystem Spec

  7. #57


    Posts : 2,480
    Windows 10 Pro x64


    Create a system restore point. Uninstall this one, go to the website I linked in my very first post and download the latest version of the software, install it and restart. Is it connected to wifi via USB?
      My System SpecsSystem Spec

  8. #58


    Posts : 50
    8.1 64 bit


    Nope not by USB. Should be inbuilt wifi adaptor.
      My System SpecsSystem Spec

  9. #59


    Posts : 2,480
    Windows 10 Pro x64


    OK. Just checking because USBs tend to be a very unreliable solution in w7/8.1
      My System SpecsSystem Spec

  10. #60


    Posts : 50
    8.1 64 bit


    Okay have reinstalled the ATK Package. What do I do now?
      My System SpecsSystem Spec

Page 6 of 9 FirstFirst ... 45678 ... LastLast
BSOD when shutting down or restarting my computer
Related Threads
Stop Non-Admins from Shutting Down/Restarting Computer in User Accounts and Family Safety
Is it possible to remove the shut down and restart options only on certain user accounts that my kids use? I'm using Windows 8.1 Home Edition and therefore don't have access to group policy editor. If someone knows of a way to do this without having to pay to upgrade to Pro, I'm all ears.
Hi, Iv'e had this problem for as long as I can remember, but finally ive gotten sick of it and want to fix it. I have an Alienware M15x laptop which I upgraded to windows 8 a few years ago. Not much has changed hardware wise. Basically, whenever I shutdown/restart/hibernate/standby, there...
Since yesterday everytime I shutdown or reset my laptop(Dell XPS15) it eithewr gets stuck on the restart screen forever or just goes to blanck screen with the power still on if I shutdown. So then I have to hold the power button down to switch off in both casesI stupidly don't have any recovery...
Hi everyone, I really hope someone can help me. When I go to restart my computer, the restarting.... screen comes on stays on for, well lets just say a very long time. This is what I have tried so far - 1. Unticked 'Fast Startup' under control panel 2. Changed the value of...
Hi :) I have tried mostly anything to get it working,but it won't work.I have tried disabling quick boot and everything really,still no luck.What happens basically is I shut the PC down it shows shutting down.... And then it just reboots.Can I be because I still have the boot files on my hard...
Everything works OK but am wondering if all the various hacks I've done (Aero Glass, Start8 etc. etc.) are affecting it somehow. This normally wouldn't worry me too much but when installing Windows Updates normally one would see that shutdown message about 'installing updates xx%' and again at...
Every time I try restarting or shutting down my computer I get the Blue Screen of Death comes up. Just recently upgraded to Windows 8 Pro from Windows 7 Pro. Any help would be appreciated. Thanks! Donald
Eight Forums Android App Eight Forums IOS App Follow us on Facebook