Windows 8 and 8.1 Forums


BSOD when shutting down or restarting my computer

  1. #21


    Posts : 2,480
    Windows 10 Pro x64


    Strange. Turn it off. Restart and try again.

      My System SpecsSystem Spec

  2. #22


    Posts : 50
    8.1 64 bit


    Have done so but still it doesn't move.
      My System SpecsSystem Spec

  3. #23


    Posts : 2,480
    Windows 10 Pro x64


    How's the crashes?
      My System SpecsSystem Spec

  4. #24


    Posts : 50
    8.1 64 bit


    BSODs still occur but not all the time.
      My System SpecsSystem Spec

  5. #25


    Posts : 2,480
    Windows 10 Pro x64


    Has the memory.dmp been generated?
      My System SpecsSystem Spec

  6. #26


    Posts : 50
    8.1 64 bit


    Since the last memory dump, these are the ones available. Have labelled according to date and time.
      My System SpecsSystem Spec

  7. #27


    Posts : 2,480
    Windows 10 Pro x64


    Please read through this topic. Your Intel RST might be the cause. Try another version of the driver: Anybody having problems with Intel's Rapid Storage Technology enterprise drivers on X79 ?

    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excsd.sys 
    
    excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
    Diskeeper/ExpressCache (OEM) driver 
    http://www.carrona.org/drivers/driver.php?id=excfs.sys 
    
    RtsBaStor.sys Wed Jun 13 12:09:02  2012 (4FD866BE) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys 
    
    IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    btath_hcrp.sys Thu Jun 21  07:23:29 2012 (4FE2AFD1) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    irstrtdv.sys Fri Jul 13 01:58:02  2012 (4FFF648A) 
    Intel(R) Rapid Start Storage Technology driver 
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys 
    
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
    Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys 
    
    DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys 
    
    DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
    Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys 
    
    DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
    Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys 
    
    DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys 
    
    DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys 
    
    RTKVHD64.sys Tue Oct 16  13:33:15 2012 (507D45FB) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    AsusTP.sys Mon Oct 29 19:23:54  2012 (508EC9BA) 
    Asis transformer pad filter driver 
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys 
    
    iaStorA.sys Mon Nov 19 21:09:40  2012 (50AA9204) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    TMEBC64.sys Mon Jul 1 15:02:09  2013 (51D17DD1) 
    Trend Micro early boot driver 
    http://www.carrona.org/drivers/driver.php?id=TMEBC64.sys 
    
    atkwmiacpi64.sys Tue Jul 2  10:35:32 2013 (51D290D4) 
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    iwdbus.sys Thu Jul 25  03:06:12 2013 (51F07A04) 
    Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    athw8x.sys Thu Aug 8 05:41:36 2013  (52031370) 
    Atheros Wireless LAN Driver 
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    igdkmd64.sys Tue Sep 17 02:08:54  2013 (52379D96) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    tmnciesc.sys Tue Apr 8  06:10:45 2014 (534376C5) 
    Trend Micro Maximum Security driver 
    http://www.carrona.org/drivers/driver.php?id=tmnciesc.sys 
    
    btfilter.sys Fri Apr 25 05:01:52  2014 (5359D020) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    tmeevw.sys Thu May 29 12:23:06  2014 (53870A8A) 
    Trend Micro Maximum Security driver 
    http://www.carrona.org/drivers/driver.php?id=tmeevw.sys 
    
    tmusa.sys Mon Jun 30 12:53:58 2014  (53B141C6) 
    Trend Micro Osprey Scanner driver 
    http://www.carrona.org/drivers/driver.php?id=tmusa.sys 
    
    tmevtmgr.sys Mon Jul 14 09:38:53  2014 (53C3890D) 
    Trend Micro Internet Security 
    http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys 
    
    tmcomm.sys Mon Jul 14 09:38:55  2014 (53C3890F) 
    Trend Micro Internet Security/ Housecall scanner 
    http://www.carrona.org/drivers/driver.php?id=tmcomm.sys 
    
    tmactmon.sys Mon Jul 14 09:39:07  2014 (53C3891B) 
    Trend Micro Internet Security 
    http://www.carrona.org/drivers/driver.php?id=tmactmon.sys 
    
    nvpciflt.sys Fri Mar 13 16:32:00  2015 (550302F0) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    nvlddmkm.sys Fri Mar 13 16:39:56  2015 (550304CC) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    
    
    Debug session time: Sun  Mar 29 05:45:59.754 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\29 march 1.54pm.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  11:14:03.673 
    *** WARNING: Unable to verify timestamp for win32k.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for win32k.sys  
    Probably caused by : storport.sys ( storport!RaSendIrpSynchronous+70 )  
    BugCheck 9F, {4, 12c, ffffe001a8189040, ffffd000991db980} 
    BugCheck Info:  DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe001a8189040, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd000991db980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Mar 28 18:29:17.159 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\29 march 12.34am.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:56:46.079  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
    BugCheck 9F,  {4, 12c, ffffe000c2d2a880, ffffd00189fdb980} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe000c2d2a880, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd00189fdb980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Mar 28 12:22:23.724 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\28 march 6.28pm.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  15:40:51.643 
    *** WARNING: Unable to verify timestamp for win32k.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for win32k.sys  
    Probably caused by : storport.sys ( storport!RaSendIrpSynchronous+70 )  
    BugCheck 9F, {4, 12c, ffffe000c4d5f880, ffffd000f89db980} 
    BugCheck Info:  DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe000c4d5f880, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd000f89db980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 27 20:38:44.620 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\28 march 2.44am.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days  13:35:24.942 
    Probably caused by : storport.sys (  storport!RaSendIrpSynchronous+70 ) 
    BugCheck 9F, {4, 12c, ffffe000dfce6880,  ffffd001961e2cd0} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe000dfce6880, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd001961e2cd0, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 27 07:00:26.398 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\27 march 1.05pm.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 1 days 0:36:29.316  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
    BugCheck 9F,  {4, 12c, ffffe001bad4e040, ffffd0016b5db980} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
    subsystem. 
    Arg2: 000000000000012c, Timeout in seconds. 
    Arg3:  ffffe001bad4e040, The thread currently holding on to the Pnp lock. 
    Arg4:  ffffd0016b5db980, nt!TRIAGE_9F_PNP on Win7 and higher 
    BUGCHECK_STR: 0x9F  
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
    MaxSpeed:  1900 
    CurrentSpeed: 2395 
    BiosVersion = K56CM.209 
    BiosReleaseDate =  11/19/2012 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = K56CM  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 29 13:56:23 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 29 13:56:23 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 29 13:56:23 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  8. #28


    Posts : 50
    8.1 64 bit


    Hi, I have read through but I don't really understand much of what is going on :/
      My System SpecsSystem Spec

  9. #29


    Posts : 2,480
    Windows 10 Pro x64


    Try installing a newer version of Intel drivers because they might be causing this.
      My System SpecsSystem Spec

  10. #30


    Posts : 50
    8.1 64 bit


    Have tried but update fails cos they say I have the most updated drivers
      My System SpecsSystem Spec

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BSOD when shutting down or restarting my computer
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