Solved BSOD on new system, INTERNAL_POWER_ERROR ntoskrnl.exe

mistercrime

New Member
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2
I've installed windows 8.1 just a few days ago, and since day one, they've been crashing a lot.
Since it's newly bought computer I somewhat doubt it could be hardware, but you'll hopefully reassure me.

Here is what WhoCrashed says:
[FONT=Segoe UI, Arial]On Fri 20.3.2015. 7:16:50 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032015-9437-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x14DCA0)
Bugcheck code: 0xA0 (0x10A, 0xA, 0xFFFFE00001C5D240, 0xFFFFFFFFC0000185)
Error: [FONT=Segoe UI, Arial]INTERNAL_POWER_ERROR[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the power policy manager experienced a fatal error.
This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
[/FONT]

I've uploaded the attachment as instructed for further info.

Thanks in advance.
 

My Computer

System One

  • OS
    8.1
I think I've found the cause of the error, my memory controller has been set to IDE while having ssd disc on sata port. That caused some kind of instability, I guess. Hope this helps someone :)
 

My Computer

System One

  • OS
    8.1
Sorry for the delay in responding.
I'm glad that you found the problem and posted back.
Should the system continue to give you problems, just post back here and I'll be notified by email.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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