Windows 8 and 8.1 Forums


BSOD even after reinstalling Windows 8.1 on Alienware 13.

  1. #1


    Posts : 5
    Windows 8.1 64bits

    BSOD even after reinstalling Windows 8.1 on Alienware 13.


    I bought an Alienware 13 laptop recently, and replaced the hard drive with a SSD (Samsung 850 EVO 1TB SSD). I think it had BSOD once on the first hard drive, but several time on the new SSD. It usually have BSOD: KMODE_EXCEPTION_NOT_HANDLED/ UNEXPECTED KMODE EXCEPTION NOT HANDLED from ntoskrnl.exe (+1509A0).
    I've tried sfc/ scannow and there wasn't anything wrong. I've tried Dell's full system scan and all the ram, CPU, SSD, GPU and everything passed the test and working fine but I still keep getting BSOD from ntoskrnl (KMODE...).
    I've also tried re-installed Windows 8.1 from the OS drive Dell's gave and still get BSOD (KMODE...).
    I've tried re-installed on "Update and Recovery" from Windows 8.1's PC setting and still getting the same BSOD and ndis.sys or bwcw8x64(I suspect this was clashing with Killer Bandwidth).
    After 5~6 re-installing and resetting, I've used AlienRespawn to reset everything; this time I get 'IRQL NOT LESS OR EQUAL" from ntoskrnl.exe and hal.dll( This is probably when I was downloading something using torrent).
    At first the BSOD usually came when I was installing stuff into laptop but usually happens randomly(sometime even when I was doing nothing.)
    I've tried using automatic troubleshooting but it said there was nothing wrong. I have the lastest update from Windows 8.1, and lastest SSD firmware from Samsung; All of my system test passed but I still get BSOD. I didn't even touch on CPU for overclocking. I have no idea what is going on.... I really need help on this one.

    System specs:
    HTML Code:
    ]http://1drv.ms/1I4GAyE
    Minidump:
    HTML Code:
    http://1drv.ms/199iOFn
    BlueScreenView: Attachment 59382

    WhoCrashed's Analysis:

    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\032015-20984-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1509A0)
    Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: hal.dll (hal!HalPerformEndOfInterrupt+0x6F)
    Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Update Realtek driver.

    Also, in the first dump file, the Killer Network Manger is blamed. This has caused problems in the past. I would suggest you to follow the below quote (Follow Note 2 first. If it does not work, follow note 1) -
    (Thanks Usasma!)At times the Killer Network Manager may cause BSOD problems:

    NOTE1:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

    NOTE2: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.


    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:

    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ

    Code:
    MBfilt64.sys Fri Jul 31 05:40:32 2009  (4A7267B0) 
    Realtek HiDefinition Audio driver (file labelled as  Creative Audio Driver) - Was found in the latest Win8 version available from  Realtek on 07Sep2013 
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys 
    
    stdcfltn.sys Sat Jul 14 01:30:14  2012 (5000AF86) 
    Disk Class Filter Driver for Accelerometer by ST  MicroElectronics 
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys 
    
    DellRbtn.sys Fri Aug 3 23:32:54  2012 (501C4386) 
    OSR Open Systems Resources Airplane Mode Switch Driver (as  the driver name states 
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    ST_Accel.sys Wed Nov 20 22:53:28  2013 (528D2F58) 
    STMicroelectronics (STM)3-Axis Accelerometer Device Driver  
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys 
    
    e22w8x64.sys  Wed Mar 26 16:58:37 2014 (5332F92D) 
    Killer Networks Ethernet  Card. Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros  Killer Service BSOD issue. Workaround here:  http://service.msicomputer.com/msi_u...px?formid=3054  [br][br]If the above workaround does not work, it is advised to install the  drivers only by following this post -  https://forum-en.msi.com/index.php?topic=178064.0 
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys 
    
    iaLPSS_GPIO.sys Mon Apr 7  10:08:10 2014 (53425CEA) 
    Intel(R) Serial IO GPIO Driver 
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys 
    
    iaLPSS_I2C.sys Mon Apr 7  10:08:14 2014 (53425CEE) 
    Intel(R) Serial IO I2C Driver 
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys 
    
    iaStorA.sys Sat Jun 7 01:20:24  2014 (53924CB8) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    bwcW8x64.sys Thu Sep 11 21:43:49  2014 (5411FB75) 
    Killer Bandwidth Control Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys 
    
    Qcamainx64.sys  Tue Sep 16 01:17:37 2014 (54177391) 
    Qualcomm Atheros Extensible  Wireless LAN device driver [br] [br] Confirmed by MSI as a BSOD cause in  this topic:  BOSD on my GT72Pro Notebook - Please help!  [br] [br] Qcamainx64.sys dated 08 Aug 2014 was cause - OP updated to one dated  10 Oct 2014 (fm Qualcomm - not MSI) and then also received one via Windows  Update [br] 
    http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys 
    
    btfilter.sys Tue Sep 16  01:30:21 2014 (5417768D) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    SamsungRapidDiskFltr.sys Tue Sep  16 10:53:25 2014 (5417FA85) 
    Samsung RAPID Mode Disk Filter driver 
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys  
    
    SamsungRapidFSFltr.sys Tue Sep 16 10:53:46 2014 (5417FA9A) 
    Samsung  RAPID Mode File Filter driver 
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys 
    
    dptf_acpi.sys Thu Sep  18 20:32:41 2014 (541B2549) 
    
    dptf_acpi.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    dptf_cpu.sys Thu Sep 18 20:32:42 2014 (541B254A)  
    
    dptf_cpu.sys - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    esif_lf.sys  Thu Sep 18 20:32:55 2014 (541B2557) 
    
    esif_lf.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    TeeDriverx64.sys Tue Sep 23 22:01:14 2014 (5421D18A)  
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    iwdbus.sys Sat Oct 4 02:31:12  2014 (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    RTKVHD64.sys Mon Oct 6 13:46:27  2014 (54328113) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    igdkmd64.sys Thu Oct 9 18:59:58  2014 (5436BF0E) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    nvlddmkm.sys Tue Nov 11 05:38:11  2014 (546192B3) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    SynTP.sys Wed Nov 12 04:33:01  2014 (5462D4ED) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    SynRMIHID.sys Wed Nov 12 04:38:22  2014 (5462D62E) 
    
    SynRMIHID.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    
    
    Debug session time: Fri Mar 20 05:43:51.885  2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\032015-20984-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 3:47:35.900  
    Probably caused by : ntkrnlmp.exe ( nt!KeClockInterruptNotify+720 )  
    BugCheck A, {b723138, d, 0, fffff8000b4c8950} 
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL  (a) 
    Bugcheck code 0000000A 
    Arguments: 
    Arg1: 000000000b723138,  memory referenced 
    Arg2: 000000000000000d, IRQL 
    Arg3: 0000000000000000,  bitfield : 
    bit 0 : value 0 = read operation, 1 = write operation 
    bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
    Arg4: fffff8000b4c8950, address which  referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: AV_nt!KeClockInterruptNotify  
    MaxSpeed: 2400 
    CurrentSpeed: 2398 
    BiosVersion = A02  
    BiosReleaseDate = 12/16/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 13  
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
    
    
    
    
    --- E O J --- 2015 Mar 20 14:41:09 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 20 14:41:09 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 20 14:41:09 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 64bits


    Hey thanks for the reply! I just had the old BSOD(Kmod...), I guess it is back again. This is before I'm updating the RealTek Hi-def audio driver and disabling Killer Network Manager.
    Minidump V2: Microsoft services

    I'm currently downloading the RealTek file now from:
    Realtek

    if there is any more BSOD after that, I'll post it here to let you know
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Uninstall PC Doctor and disable nVidia Streaming Kernel Service in services.msc and follow the before mentioned instructions.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 64bits


    the latest driver from RealTek seems to be older version than the one I have now, do I still have to update??
    RealTek: v6.0.1.7246
    Currently: v6.0.1.7358
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8.1 64bits


    I could not find nVidia Streaming Kernel Service in services.msc but I did found 'Nvidia Streamer Service' (Service for SHIELD streaming), is it the same?
      My System SpecsSystem Spec

  7. #7


    Posts : 2,480
    Windows 10 Pro x64


    Yes, you have to update because the currently installed version dates back to 2009 and you should have 2014. installed.
    Yes, that's the same service.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1 64bits


    I left my laptop open overnight to see if there is another BSOD and it had BSOD (KMODE..) when I was sleeping. This time it is the ndis.sys though.
    Edited: Had another KMODE_EXCEPTION_NOT_HANDLED when browsing on the web
    minidump: Microsoft services
    Last edited by BSODware; 20 Mar 2015 at 20:36.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Please follow these instructions and give me the required file: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

BSOD even after reinstalling Windows 8.1 on Alienware 13.
Related Threads
BSOD even after reinstalling windows. in BSOD Crashes and Debugging
I'm getting all kinds of BSOD. "Interrupt_exception_not_handled" "kernel_security_check_failure" etc. I'll attach the dumb files etc. I'd appreciate it if anyone had any suggestions.
BSOD trouble since reinstalling Windows. in BSOD Crashes and Debugging
Hello, I had a very stable Windows 8.1 setup that had one issue: when I tried to wake it from sleep, it would instead POST (I could see the BIOS loading) but then somehow restore all open programs from before I put it to sleep. I realized this issue was overclock-dependent and experimented with...
I've been getting alot of random restarts even after changing motherboard and PSU. I think it might be a driver or software issue but I don't know what exactly.53622 4960K MSI Z97 G55 SLI 16GB Corsair 1600mhz ram Mushkin Chronos 120GB(Boot) 4 - 320GB Western Digital HDD's SB ZR sound card...
Unexpected BSOD Alienware 14 in BSOD Crashes and Debugging
Hi everyone, Two weeks back I bought a Alienware 14 got it with windows 8 later updated to 8.1 and all my drivers are upto date. Currently I am facing with BSOD error "DRIVER_POWER_STATE_FAILURE" I've zipped up all the dump files and the archive can be accessed from here:...
just got a alienware 17 laptop and i installed windows 8 on it. now when i go to connect to the internet through wifi like i normally do it cant find any wifi signals and says i have no network adapter driver? i tried using a Ethernet cable at work with different internet and when i plug the...
hi all so i get random freezing issues usasma was helping me in the bsod thread he recommended i post over here for further help he said i might have a possible hardware issue and .net issue. i will repost my event view logs here i did a fresh copy. I hope someone here might be able to help me out,...
BSOD With Alienware Aurora R4 in BSOD Crashes and Debugging
Hi there, I have recently bought a new PC and it has recently started to encounter a BSOD on almost a daily basis. I have Windows 8, 64 bit. I have attached a copy of the dump files that are produced. They seem to indicate a problem with storport.sys, hal.dll and ntoskrnl.exe. I have...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook