I bought an Alienware 13 laptop recently, and replaced the hard drive with a SSD (Samsung 850 EVO 1TB SSD). I think it had BSOD once on the first hard drive, but several time on the new SSD. It usually have BSOD: KMODE_EXCEPTION_NOT_HANDLED/ UNEXPECTED KMODE EXCEPTION NOT HANDLED from ntoskrnl.exe (+1509A0).
I've tried sfc/ scannow and there wasn't anything wrong. I've tried Dell's full system scan and all the ram, CPU, SSD, GPU and everything passed the test and working fine but I still keep getting BSOD from ntoskrnl (KMODE...).
I've also tried re-installed Windows 8.1 from the OS drive Dell's gave and still get BSOD (KMODE...).
I've tried re-installed on "Update and Recovery" from Windows 8.1's PC setting and still getting the same BSOD and ndis.sys or bwcw8x64(I suspect this was clashing with Killer Bandwidth).
After 5~6 re-installing and resetting, I've used AlienRespawn to reset everything; this time I get 'IRQL NOT LESS OR EQUAL" from ntoskrnl.exe and hal.dll( This is probably when I was downloading something using torrent).
At first the BSOD usually came when I was installing stuff into laptop but usually happens randomly(sometime even when I was doing nothing.)
I've tried using automatic troubleshooting but it said there was nothing wrong. I have the lastest update from Windows 8.1, and lastest SSD firmware from Samsung; All of my system test passed but I still get BSOD. I didn't even touch on CPU for overclocking. I have no idea what is going on.... I really need help on this one.
System specs:
Minidump:
BlueScreenView: View attachment 59382
WhoCrashed's Analysis:
[FONT=Segoe UI, Arial]
[/FONT][FONT=Segoe UI, Arial]Crash Dump Analysis
[/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032015-20984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x1509A0)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal!HalPerformEndOfInterrupt+0x6F)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. [/FONT]
I've tried sfc/ scannow and there wasn't anything wrong. I've tried Dell's full system scan and all the ram, CPU, SSD, GPU and everything passed the test and working fine but I still keep getting BSOD from ntoskrnl (KMODE...).
I've also tried re-installed Windows 8.1 from the OS drive Dell's gave and still get BSOD (KMODE...).
I've tried re-installed on "Update and Recovery" from Windows 8.1's PC setting and still getting the same BSOD and ndis.sys or bwcw8x64(I suspect this was clashing with Killer Bandwidth).
After 5~6 re-installing and resetting, I've used AlienRespawn to reset everything; this time I get 'IRQL NOT LESS OR EQUAL" from ntoskrnl.exe and hal.dll( This is probably when I was downloading something using torrent).
At first the BSOD usually came when I was installing stuff into laptop but usually happens randomly(sometime even when I was doing nothing.)
I've tried using automatic troubleshooting but it said there was nothing wrong. I have the lastest update from Windows 8.1, and lastest SSD firmware from Samsung; All of my system test passed but I still get BSOD. I didn't even touch on CPU for overclocking. I have no idea what is going on.... I really need help on this one.
System specs:
HTML:
]http://1drv.ms/1I4GAyE
HTML:
http://1drv.ms/199iOFn
WhoCrashed's Analysis:
[FONT=Segoe UI, Arial]
[/FONT][FONT=Segoe UI, Arial]Crash Dump Analysis
[/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032015-20984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x1509A0)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
[/FONT]
[FONT=Segoe UI, Arial]On Fri 3/20/2015 4:43:51 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal!HalPerformEndOfInterrupt+0x6F)
Bugcheck code: 0xA (0xB723138, 0xD, 0x0, 0xFFFFF8000B4C8950)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. [/FONT]
My Computer
System One
-
- OS
- Windows 8.1 64bits
- Computer type
- Laptop
- System Manufacturer/Model
- Alienware 13
- CPU
- Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
- Motherboard
- Alienware 02C3X1
- Memory
- 16GB DDR3 (1600 MHz)
- Graphics Card(s)
- Intel(R) HD Graphics 5500 1GB, NVIDIA GeForce GTX 860M 2GB
- Sound Card
- Realtek High Definition Audio v6.0.1.7358
- Monitor(s) Displays
- 13 inch QHD IPS-Panel TrueLife 400-nits Display with Touch Technology
- Screen Resolution
- 2560 x 1440 (59 Hz)
- Hard Drives
- Samsung SSD 850 EVO 1TB
- Browser
- Google Chrome
- Antivirus
- Microsoft Defender