Kernal Power 41 event 63 crashes. Where to start?

cmjc102

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I have a desktop HP computer that is less than 1 year old and have had several crashes only showing Kernal Power 41 (63) in the event logs. This happens no matter what I am doing (surfing, watching videos, even while idle). I have AVG and malware protection, both showing negative scans. I will post logs from CPUID HWMonitor. Not sure where to start! :( View attachment 59230View attachment 59233
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    AMD A4-5000
    Motherboard
    HP 2B18
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI AMD Radeon HD 8330
    Hard Drives
    500 GB WDC5000AAKX-60U6AA0
    Browser
    Mozilla

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Ok I've uploaded the DM log. Since starting this post I haven't had any more crashes. The only difference is I had the computer plugged into a power strip so I changed that to just a regular wall socket. Still not sure if that would make any difference or not. I noticed in the event logs that apparently this same event has occured several times since I've bought this computer :huh: Not sure why I just now noticed the crashes.
View attachment 59244
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    CPU
    AMD A4-5000
    Motherboard
    HP 2B18
    Memory
    4GB DDR3
    Graphics Card(s)
    ATI AMD Radeon HD 8330
    Hard Drives
    500 GB WDC5000AAKX-60U6AA0
    Browser
    Mozilla
No minidumps included. Monitor your PC for further crashes and let me know if anything changes.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
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