Windows 8 and 8.1 Forums


BSOD event 41, Kernel-Power

  1. #1


    Posts : 16
    Windows 8.1

    BSOD event 41, Kernel-Power


    Hi guys,

    I have been facing an issue with my computer in the past months. Sometimes I get a BSOD with 3 variations of names: IRQL_NOT_LESS_OR_EQUAL, KERNEL_SECURITY_CHECK, FAILURE and sometimes MEMORY_MANAGEMENT. I already downloaded all the updates for my OS. And also, sometimes my sound freezes repeating constantly a milisecond of a sound. I already refreshed system also and did most of solutions I found on internet, but none seems to solve so I decided to post my minidump files attached.

    Hope someone can solve this annoying stuff.Attachment 59165

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please Uninstall Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe
    Test your RAM: RAM - Test with Memtest86+ - Windows 7 Help Forums
    one stick at a time eight passes per stick
    I would suggest you to uninstall the currently installed nVidia Driver using the Display Driver Tool from this **LINK**. Once it has removed the drivers, reinstall the latest drivers from the nVidia Website and see if the crashes persist or not.

    Code:
    PxHlpa64.sys Tue Apr 24 19:26:29 2012 (4F96E245) 
    Sonic CD/DVD driver  (used by many different CD/DVD programs) 
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys 
    
    RadioHIDMini.sys Fri Jul 27  13:57:08 2012 (50128214) 
    Samsung HID Radio Switch mini driver for USB Fx2  Device 
    http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys 
    
    btath_lwflt.sys Fri Nov 2  06:35:44 2012 (50935BB0) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys 
    
    btath_hcrp.sys Tue Dec 18  10:54:54 2012 (50D03D6E) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    cbfs3.sys Mon Feb 11 13:43:08  2013 (5118E75C) 
    Callback File System 
    http://www.carrona.org/drivers/driver.php?id=cbfs3.sys 
    
    btath_hid.sys Thu Apr 18 07:26:42  2013 (516F8412) 
    Qualcomm Atheros Blue Manager HID driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hid.sys 
    
    btath_rcp.sys Fri Jun 21  11:11:54 2013 (51C418DA) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys 
    
    Rt630x64.sys Fri Jul 26 09:01:35  2013 (51F21ECF) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    SYMDS64.SYS Wed Jul 31  01:29:08 2013 (51F84C44) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    athwbx.sys Fri Aug 16 05:13:28  2013 (520D98D8) 
    Qualcomm Atheros AR9485WB-EG Wireless Network Adapter  (Version: 10.0.0.274 is the first one after the release of Win8.1) [br] [br]  Although I do not recommend drivers from places other than the manufacturer's  website - this is the exception to that rule. Please scan with an anti-virus  before opening any file that you download from the internet. [br] [br] Also the  driver for Qualcomm Atheros AR9002WB-1NG Wireless Network Adapter & likely  others as well. 
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    btath_flt.sys Fri Aug 23 05:46:29  2013 (5216DB15) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys 
    
    SynTP.sys Fri Aug 23 06:38:19  2013 (5216E73B) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    TeeDriverx64.sys Thu Sep 5 20:02:18  2013 (5228C72A) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    ccSetx64.sys Tue Sep 24  05:58:04 2013 (52410DCC) 
    Symantec/ Norton Common Client Settings Driver  
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    iwdbus.sys Thu Sep 26 23:38:04  2013 (5244A93C) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    IntcDAud.sys Wed Oct 16 14:59:24  2013 (525E8DAC) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    nvlddmkm.sys Sun Nov 10 21:20:25  2013 (527FEA89) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    nvpciflt.sys Sun Nov 10 21:21:04  2013 (527FEAB0) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    btath_avdt.sys Fri Nov 22  08:15:28 2013 (528F0490) 
    Atheros Bluetooth AVDT driver 
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys 
    
    btath_a2dp.sys Fri Nov 22  08:17:31 2013 (528F050B) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys 
    
    igdkmd64.sys Thu Nov 28  17:44:08 2013 (529772D8) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    btath_bus.sys Mon Jan 20 15:20:21  2014 (52DD30A5) 
    Atheros BlueTooth driver 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
    Symantec/ Norton NIS/ N360 Network Security driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    iaStorA.sys Wed Mar 26 03:27:27  2014 (53323B0F) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    RTKVHD64.sys Tue Apr 8 12:50:36  2014 (5343D47C) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    Ironx64.SYS Wed May 21 00:27:42  2014 (537BD6DE) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    btfilter.sys Thu Jun 12 07:39:37  2014 (53993D19) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    SRTSP64.SYS Wed Aug 20 22:56:53 2014 (53F50B95)  
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    EX64.SYS Sat Nov 15 10:14:03 2014  (5467195B) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Sat Nov 15 10:15:33 2014  (546719B5) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    eeCtrl64.sys Tue Nov 25 21:15:44  2014 (5474E370) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    EraserUtilRebootDrv.sys Tue Nov  25 21:15:44 2014 (5474E370) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    BHDrvx64.sys Fri Jan  23 01:46:20 2015 (54C199DC) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    IDSvia64.sys Wed Jan 28 00:40:22  2015 (54C821E6) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    
    
    Debug session time: Sat  Mar 14 02:01:57.643 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031415-45296-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 9:13:06.656  
    Probably caused by : dxgmms1.sys ( dxgmms1!VidMmProcessAsyncOperation+1a )  
    BugCheck 1A, {402, ffffc0021097dd10, 80000000b7c33b8a, dfffc0021097dd11}  
    BugCheck Info: MEMORY_MANAGEMENT (1a)  
    Bugcheck code 0000001A 
    Arguments: 
    Arg1: 0000000000000402, The  subtype of the bugcheck. 
    Arg2: ffffc0021097dd10 
    Arg3: 80000000b7c33b8a  
    Arg4: dfffc0021097dd11 
    BUGCHECK_STR: 0x1a_402 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x1a_402_dxgmms1!VidMmProcessAsyncOperation 
    MaxSpeed:  2600 
    CurrentSpeed: 2594 
    BiosVersion = P02RCJ 
    BiosReleaseDate =  10/29/2013 
    SystemManufacturer = SAMSUNG ELECTRONICS CO., LTD.  
    SystemProductName = 270E5G/270E5U  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Fri Mar 13 16:48:30.417 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-37468-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:18:16.245  
    Probably caused by : memory_corruption ( nt!MiGetFreeOrZeroPage+11a )  
    BugCheck 34, {51157, ffffd0018d21b4a8, ffffd0018d21acb0, fffff80231f66629}  
    BugCheck Info: CACHE_MANAGER (34)  
    Bugcheck code 00000034 
    Arguments: 
    Arg1: 0000000000051157 
    Arg2:  ffffd0018d21b4a8 
    Arg3: ffffd0018d21acb0 
    Arg4: fffff80231f66629  
    PROCESS_NAME: System 
    BUGCHECK_STR: 0x34 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    FAILURE_BUCKET_ID: 0x34_nt!MiGetFreeOrZeroPage  
    MaxSpeed: 2600 
    CurrentSpeed: 2594 
    BiosVersion = P02RCJ  
    BiosReleaseDate = 10/29/2013 
    SystemManufacturer = SAMSUNG ELECTRONICS  CO., LTD. 
    SystemProductName = 270E5G/270E5U  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Fri Mar 13 16:29:53.629 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-25640-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 5:00:31.721  
    Probably caused by : memory_corruption ( nt!MiIdentifyPfn+157 ) 
    BugCheck  A, {ffffc001fe099868, 2, 0, fffff8022a88d847} 
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL  (a) 
    Bugcheck code 0000000A 
    Arguments: 
    Arg1: ffffc001fe099868,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  bitfield : 
    bit 0 : value 0 = read operation, 1 = write operation 
    bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
    Arg4: fffff8022a88d847, address which  referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: svchost.exe 
    FAILURE_BUCKET_ID: AV_nt!MiIdentifyPfn  
    MaxSpeed: 2600 
    CurrentSpeed: 2594 
    BiosVersion = P02RCJ  
    BiosReleaseDate = 10/29/2013 
    SystemManufacturer = SAMSUNG ELECTRONICS  CO., LTD. 
    SystemProductName = 270E5G/270E5U  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Fri Mar 13 01:55:29.829 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-49093-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:34:42.974  
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 ) 
    BugCheck  139, {3, ffffd00123966d30, ffffd00123966c88, 0} 
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE  (139) 
    Bugcheck code 00000139 
    Arguments: 
    Arg1: 0000000000000003,  A LIST_ENTRY has been corrupted (i.e. double remove). 
    Arg2:  ffffd00123966d30, Address of the trap frame for the exception that caused the  bugcheck 
    Arg3: ffffd00123966c88, Address of the exception record for the  exception that caused the bugcheck 
    Arg4: 0000000000000000, Reserved  
    BUGCHECK_STR: 0x139 
    DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT  
    PROCESS_NAME: msiexec.exe 
    FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch 
    MaxSpeed: 2600 
    CurrentSpeed: 2594  
    BiosVersion = P02RCJ 
    BiosReleaseDate = 10/29/2013 
    SystemManufacturer  = SAMSUNG ELECTRONICS CO., LTD. 
    SystemProductName = 270E5G/270E5U  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Fri Mar 13 00:24:06.902 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-34531-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:52:34.866  
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 ) 
    BugCheck  139, {3, ffffd00101e9ad30, ffffd00101e9ac88, 0} 
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE  (139) 
    Bugcheck code 00000139 
    Arguments: 
    Arg1: 0000000000000003,  A LIST_ENTRY has been corrupted (i.e. double remove). 
    Arg2:  ffffd00101e9ad30, Address of the trap frame for the exception that caused the  bugcheck 
    Arg3: ffffd00101e9ac88, Address of the exception record for the  exception that caused the bugcheck 
    Arg4: 0000000000000000, Reserved  
    BUGCHECK_STR: 0x139 
    DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT  
    PROCESS_NAME: dllhost.exe 
    FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch 
    MaxSpeed: 2600 
    CurrentSpeed: 2594  
    BiosVersion = P02RCJ 
    BiosReleaseDate = 10/29/2013 
    SystemManufacturer  = SAMSUNG ELECTRONICS CO., LTD. 
    SystemProductName = 270E5G/270E5U  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2015 Mar 14 15:06:22 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 14 15:06:22 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 14 15:06:22 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1


    Ok, Norton removed and now I installing nvidia again. btw, the problem can not be with my other graphic card, Intel? And the solution with the RAM testing, I will wait to do it overnight since I saw it takes lot of time.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Yes, it can, but I wanted to test nVidia first because it's more likely to be the problem.
    Yes, RAM testing is a very time consuming process.
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1


    Well, I reinstalled nVidia and it crashed just a minute ago. And also, this memtest has no version for Windows 8.1, that a problem?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    I suspected that's going to be the case because the dumps were pointing to that as well. Could you test your GPU with FurMark?

    FurMark download site
    : FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net (appears to be bundled w/bloatware now - 12 Aug 2014)
    Try downloading from one of the major download sites. Here's a link to it at Major Geeks (as of 12 Aug 2014): Download FurMark - MajorGeeks
    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
    Click "Go" to start the test (Looks like it's "BURN-IN test" now)
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    NOTE: Set the alarm to go off at 90บC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
    If the temperature gets above 100บC, quit the test - the video card is overheating.
    - Click "Quit" to exit
    [/quote]
    What you are looking for:
    - excessive heat from the GPU (report back with anything over 90บC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    Windows 8.1


    Also, my display card (Intel Graphics) just made my monitor flash a second ago, telling me that happened a problem but it was sucessfully recovered. Should I unninstall the drive ?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    No, just look for an updated version of the driver.
      My System SpecsSystem Spec

  9. #9


    Posts : 16
    Windows 8.1


    I tried to install the newest driver for my Intel Graphic card but a message appeared telling me the version was not compatible. I dowloaded this one https://downloadcenter.intel.com/dow...7-8-8-1-64-bit I do not understand since my system matches the requirements for this driver. Also I used FurMark and let it stress my gpu until 100บ then I closed. No problems were experienced.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    Your GPU couldn't have reached a 100 C temperature because then your system would have automatically shut down, but even if it did get over 90 degrees it's too high, you should clean out the dust from your case and the fans of your GPU. Is this a laptop? I mean since you have two GPU's? If it is, then you can't download from the Intel website but from your laptop's manufacturer site.
      My System SpecsSystem Spec

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