Windows 8 and 8.1 Forums


BSOD randomly caused while browsing or working in PS

  1. #1


    Posts : 3
    Windows 8.1

    ntoskrnl.exe & atikmdag.sys BSOD while watching HD videos


    I got this computer (HP Envy Phoenix 810-201ng), brand new 5 days ago.

    While watching videos on facebook or working in photoshop, graphic card is heating a lot (up to 99c) and system crashes with these errors:
    SYSTEM THREAD EXPECTION NOT HANDLED or IRQL_NOT_LESS_OR_EQUAL.

    I tried removing graphic driver, and installing latest one, but not helped.

    Here are minidups if anyone can take a look at them and help me what's the problem: Attachment 59108

    Here is screenshot of temps while watching youtube video in HD: Attachment 59111

    I used HP diagnostic tool on boot up, and all tests passed.
    Last edited by DrazenB; 12 Mar 2015 at 18:16.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    That is extremely hot. Please manage cooling ASAP!. Try opening the case. Is it free of dust? How's the airflow? Is the GPU itself free of dust?
    Could you try placing a table fan aiming directly at the GPU and then see if the system is stable or not? You need to get this overheating issue straightened up before we can test further because this would always interfere with something and probably give us wrong results.
    Uninstall Daemon Tools and Western Digital software. I'd suggest removing Kaspersky for the time being using its removal tool: Service articles and using Windows Defender while we are troubleshooting as AVs can cause BSODs.

    Code:
    wdcsam64.sys Wed Apr 16 10:39:08 2008  (4805BB2C) 
    
    wdcsam64.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    cm_km_w.sys Thu Dec 20 17:47:26 2012 (50D3411E)  
    Kaspersky Lab Crypto Module 
    http://www.carrona.org/drivers/driver.php?id=cm_km_w.sys 
    
    klpd.sys Fri Apr 12 13:34:45 2013  (5167F155) 
    Kaspersky antivirus driver 
    http://www.carrona.org/drivers/driver.php?id=klpd.sys 
    
    rikvm_99E320F5.sys Mon Jun 17  06:05:56 2013 (51BE8B24) 
    
    rikvm_99E320F5.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    TeeDriverx64.sys Tue Jul 2 20:38:08 2013  (51D31E10) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    RtsUStor.sys Tue Jul 9  07:56:42 2013 (51DBA61A) 
    Realtek USB Card Reader 
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys 
    
    btmaux.sys Mon Jul 22 16:19:46  2013 (51ED3F82) 
    Intel Bluetooth Auxiliary Service 
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys 
    
    klmouflt.sys Thu Aug 8 15:09:08  2013 (52039874) 
    KLMOUFLT Mouse Device Filter [fre_wlh_x86] (Kaspersky)  
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys 
    
    Rt630x64.sys Thu Aug 15 08:23:59  2013 (520C73FF) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    agp440.sys Thu Aug 22 13:39:35  2013 (5215F877) 
    Intel AGP Bus Filter 
    http://www.carrona.org/drivers/driver.php?id=agp440.sys 
    
    nv_agp.sys Thu Aug 22 13:39:38 2013  (5215F87A) 
    NVIDIA nForce AGP Bus Filter 
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys 
    
    iaStorA.sys Thu Aug 29 00:13:22  2013 (521E7602) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    btmhsf.sys Thu Sep 5 14:12:49 2013  (52287541) 
    Intel Proset Bluetooth HighSpeed Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    ibtusb.sys Mon Oct 14 21:07:42 2013  (525C40FE) 
    Intel(R) Wireless Bluetooth(R) Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys 
    
    stwrt64.sys Thu Nov 7 07:12:44 2013  (527B2F5C) 
    SigmaTel High Definition Audio Codec 
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys 
    
    CLVirtualDrive.sys Tue Nov 12  04:31:36 2013 (5281A118) 
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    Netwbw02.sys Tue Jan 28  19:59:26 2014 (52E7FE0E) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless  WiFi Link Adapter 
    http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys 
    
    dtsoftbus01.sys Fri Feb 21 10:49:36 2014 (53072130)  
    Daemon Tools driver [br] Possible BSOD issues in Win7  
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys 
    
    klim6.sys Tue Feb 25 10:08:42  2014 (530C5D9A) 
    Kaspersky Lab Intermediate Network Driver 
    http://www.carrona.org/drivers/driver.php?id=klim6.sys 
    
    klkbdflt.sys Fri Mar 28 14:50:45  2014 (53357E35) 
    Kaspersky KLKBDFLT Keyboard Device Filter 
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys 
    
    kl1.sys Mon Mar 31 09:46:43 2014  (53391D63) 
    Kaspersky Unified Driver 
    http://www.carrona.org/drivers/driver.php?id=kl1.sys 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43 2014  (53A6400F) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    kldisk.sys Wed Jul 2 14:09:42  2014 (53B3F686) 
    Kaspersky Antivirus Disk Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=kldisk.sys 
    
    kneps.sys Wed Jul 9 14:22:50 2014  (53BD341A) 
    Kaspersky KNEPS Power driver 
    http://www.carrona.org/drivers/driver.php?id=kneps.sys 
    
    klhk.sys Tue Aug 12 16:31:38 2014  (53EA254A) 
    Kaspersky™ Anti-Virus ฎ Driver 
    http://www.carrona.org/drivers/driver.php?id=klhk.sys 
    
    klwfp.sys Mon Sep 1 16:38:05 2014  (540484CD) 
    Kaspersky Network Filtering Component 
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys 
    
    klflt.sys Wed Sep 3 15:33:02 2014  (5407188E) 
    Kaspersky driver - unable to locate a name for it. 
    http://www.carrona.org/drivers/driver.php?id=klflt.sys 
    
    klwtp.sys Mon Sep 29 14:19:09 2014  (54294E3D) 
    
    klwtp.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    klif.sys Thu Nov 6 13:28:45 2014 (545B697D) 
    Klif Mini-Filter  fre_wnet_x86 (Kaspersky) 
    http://www.carrona.org/drivers/driver.php?id=klif.sys 
    
    atikmpag.sys Fri Nov 21 03:08:54 2014  (546E9EB6) 
    ATI Video driver (remove the Catalyst Control Center and only  install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    amdacpksd.sys Fri Nov 21 03:18:16  2014 (546EA0E8) 
    AMD ACP Kernel Service Driver (KSD) - I suspect it's a part  of the AMD chipset drivers as my system doesn't have it (and I have an Intel  chipset with an ATI video card). Just in case 
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys 
    
    atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    
    
    Debug session time: Tue  Mar 10 13:20:12.088 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031015-6015-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days  19:58:16.812 
    Probably caused by : fwpkclnt.sys (  fwpkclnt!FwpsFreeCloneNetBufferList0+13b ) 
    BugCheck A, {14b4, 2, 0,  fffff8039f0b7434} 
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL  (a) 
    Bugcheck code 0000000A 
    Arguments: 
    Arg1: 00000000000014b4,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  bitfield : 
    bit 0 : value 0 = read operation, 1 = write operation 
    bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
    Arg4: fffff8039f0b7434, address which  referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: WWAHost.exe 
    FAILURE_BUCKET_ID:  AV_fwpkclnt!FwpsFreeCloneNetBufferList0 
    MaxSpeed: 3600 
    CurrentSpeed:  3592 
    BiosVersion = 80.20 
    BiosReleaseDate = 03/25/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = 810-201ng  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Mon Mar 9 17:21:02.324 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030915-11531-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days  19:43:06.050 
    *** WARNING: Unable to verify timestamp for atikmdag.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+136523 )  
    BugCheck 1000007E, {ffffffffc0000005, fffff803e956a40f, ffffd0015c592c68,  ffffd0015c592470} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff803e956a40f, The address that the exception occurred at 
    Arg3:  ffffd0015c592c68, Exception Record Address 
    Arg4: ffffd0015c592470, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    DEFAULT_BUCKET_ID: NULL_DEREFERENCE 
    FAILURE_BUCKET_ID:  AV_atikmdag+136523 
    MaxSpeed: 3600 
    CurrentSpeed: 3592 
    BiosVersion =  80.20 
    BiosReleaseDate = 03/25/2014 
    SystemManufacturer = Hewlett-Packard  
    SystemProductName = 810-201ng  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2015 Mar 13 01:04:28 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 13 01:04:28 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 13 01:04:28 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Computer is new, I got it on saturday and took all foils from it, so no dust at all. Airflow fine, nothing is blocking it, I tried with open case, nothing.

    This overheating is only happening when I watch videos, use more tabs in Photoshop or play some games.

    I don't know where do I find this Western Digital software to remove it.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Does it happen only when you watch them in a browser? If yes, try disabling hardware acceleration. Don't worry about western digital for now. It could be that they have put in a referent 290 GPU which has horrible cooling solution. That's why people usually buy non referent ones.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Yes, only in a browser. I tried disabling hardware acceleration, but it does not show up in display settings -> advanced settings.

    I removed Kaspersky, Daemon and Catalyst Control Center.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Have you tried another browser?
      My System SpecsSystem Spec

BSOD randomly caused while browsing or working in PS
Related Threads
Solved BSOD randomly probably caused by: ntkrnlmp.exe in BSOD Crashes and Debugging
Hey everyone! Just registered to these forums and am in need of assistance. I have been having BSOD's resulting from a few different errors. These BSOD's seem to happen at random as sometimes I can go a few days without a single problem. For instance, yesterday I came home to find that my PC had...
Hi All, I got this software for doing modelling one engineering work installed on my PC. One day after installation everything was smooth until the software could not be opened and this "A problem caused the program to stop working correctly" message appeared on the screen. Could I get some...
Solved BSOD being caused by on-board NIC? in BSOD Crashes and Debugging
I need a little help and hope someone here can lend a hand. I'm having very regular BSOD on my system, which appear to be due to the ethernet card on the motherboard. I think this because at the same time the BSOD occurs, , there is a event log entry from e1dexpress saying a network link has...
BSOD caused by ntoskrnl.exe randomly in BSOD Crashes and Debugging
Hi everybody, I have been experiencing some random BSOD with error 0x0000000a and 0x00000139 caused by driver ntoskrnl.exe. I have run my desktop for 1 year and seldom experienced such BSODs until this month. I have run memtest to 250% coverage and no errors are found. I also have run disk...
Hi All, I upgraded my PC from win8 to win8.1 and i get BSOD very frequently. Tried to solve it by update all drivers, but it doesn't helps. I ran memory diagnostic before, it show no errors. Please advice.:cry: Attached with my dump files. Thanks in advance
BSOD randomly, caused by driver ntoskrnl.exe in BSOD Crashes and Debugging
Hi, i've been getting random BSOD and from Bluescreenview, it says caused by ntoskrnl.exe . I think its caused by a bad/ outdated driver possibly from my video card but im not so sure.:confused: Help would be appreciated.
BSOD caused by rdboost.sys, but RAM seems OK in BSOD Crashes and Debugging
Hi all, I have some crashes upon booting Win8. This actually always happens right after the boot process is done, right before the lock screen. Upon automatic reboot the system always works as expected. As you will be able to see in the Minidumps the error is almost always caused by...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook