BSOD randomly caused while browsing or working in PS

DrazenB · Mar 12, 2015

ntoskrnl.exe & atikmdag.sys BSOD while watching HD videos

I got this computer (HP Envy Phoenix 810-201ng), brand new 5 days ago.

While watching videos on facebook or working in photoshop, graphic card is heating a lot (up to 99c) and system crashes with these errors:
SYSTEM THREAD EXPECTION NOT HANDLED or IRQL_NOT_LESS_OR_EQUAL.

I tried removing graphic driver, and installing latest one, but not helped.

Here are minidups if anyone can take a look at them and help me what's the problem: View attachment 59108

Here is screenshot of temps while watching youtube video in HD: View attachment 59111

I used HP diagnostic tool on boot up, and all tests passed.

softwaremaniac · Mar 12, 2015

That is extremely hot. Please manage cooling ASAP!. Try opening the case. Is it free of dust? How's the airflow? Is the GPU itself free of dust?
Could you try placing a table fan aiming directly at the GPU and then see if the system is stable or not? You need to get this overheating issue straightened up before we can test further because this would always interfere with something and probably give us wrong results.
Uninstall Daemon Tools and Western Digital software. I'd suggest removing Kaspersky for the time being using its removal tool: Service articles and using Windows Defender while we are troubleshooting as AVs can cause BSODs.

Code:

[COLOR=red][B]wdcsam64.sys Wed Apr 16 10:39:08 2008  (4805BB2C)[/B][/COLOR] 

[COLOR=#777777][COLOR=#4b0082]wdcsam64.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

cm_km_w.sys Thu Dec 20 17:47:26 2012 (50D3411E)  
Kaspersky Lab Crypto Module 
[URL="http://www.carrona.org/drivers/driver.php?id=cm_km_w.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]cm_km_w.sys[/COLOR][/B][/URL] 

klpd.sys Fri Apr 12 13:34:45 2013  (5167F155) 
Kaspersky antivirus driver 
[URL="http://www.carrona.org/drivers/driver.php?id=klpd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klpd.sys[/COLOR][/B][/URL] 

rikvm_99E320F5.sys Mon Jun 17  06:05:56 2013 (51BE8B24) 

[COLOR=#777777][COLOR=#4b0082]rikvm_99E320F5.sys[/COLOR] - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

TeeDriverx64.sys Tue Jul 2 20:38:08 2013  (51D31E10) 
Intel Management Engine Interface driver 
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverx64.sys[/COLOR][/B][/URL] 

RtsUStor.sys Tue Jul 9  07:56:42 2013 (51DBA61A) 
Realtek USB Card Reader 
[URL="http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RtsUStor.sys[/COLOR][/B][/URL] 

btmaux.sys Mon Jul 22 16:19:46  2013 (51ED3F82) 
Intel Bluetooth Auxiliary Service 
[URL="http://www.carrona.org/drivers/driver.php?id=btmaux.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btmaux.sys[/COLOR][/B][/URL] 

klmouflt.sys Thu Aug 8 15:09:08  2013 (52039874) 
KLMOUFLT Mouse Device Filter [fre_wlh_x86] (Kaspersky)  
[URL="http://www.carrona.org/drivers/driver.php?id=klmouflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klmouflt.sys[/COLOR][/B][/URL] 

Rt630x64.sys Thu Aug 15 08:23:59  2013 (520C73FF) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

agp440.sys Thu Aug 22 13:39:35  2013 (5215F877) 
Intel AGP Bus Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=agp440.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]agp440.sys[/COLOR][/B][/URL] 

nv_agp.sys Thu Aug 22 13:39:38 2013  (5215F87A) 
NVIDIA nForce AGP Bus Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=nv_agp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nv_agp.sys[/COLOR][/B][/URL] 

iaStorA.sys Thu Aug 29 00:13:22  2013 (521E7602) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

btmhsf.sys Thu Sep 5 14:12:49 2013  (52287541) 
Intel Proset Bluetooth HighSpeed Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btmhsf.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btmhsf.sys[/COLOR][/B][/URL] 

ibtusb.sys Mon Oct 14 21:07:42 2013  (525C40FE) 
Intel(R) Wireless Bluetooth(R) Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ibtusb.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ibtusb.sys[/COLOR][/B][/URL] 

stwrt64.sys Thu Nov 7 07:12:44 2013  (527B2F5C) 
SigmaTel High Definition Audio Codec 
[URL="http://www.carrona.org/drivers/driver.php?id=stwrt64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]stwrt64.sys[/COLOR][/B][/URL] 

CLVirtualDrive.sys Tue Nov 12  04:31:36 2013 (5281A118) 
CyberLink Virtual Device Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]CLVirtualDrive.sys[/COLOR][/B][/URL] 

Netwbw02.sys Tue Jan 28  19:59:26 2014 (52E7FE0E) 
Intel® Wireless WiFi Link Driver - Intel® Wireless  WiFi Link Adapter 
[URL="http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Netwbw02.sys[/COLOR][/B][/URL] 

[COLOR=red][B]dtsoftbus01.sys Fri Feb 21 10:49:36 2014 (53072130)[/B][/COLOR]  
Daemon Tools driver [br] Possible [COLOR=red]BSOD[/COLOR] issues in Win7  
[URL="http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dtsoftbus01.sys[/COLOR][/B][/URL] 

klim6.sys Tue Feb 25 10:08:42  2014 (530C5D9A) 
Kaspersky Lab Intermediate Network Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=klim6.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klim6.sys[/COLOR][/B][/URL] 

klkbdflt.sys Fri Mar 28 14:50:45  2014 (53357E35) 
Kaspersky KLKBDFLT Keyboard Device Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klkbdflt.sys[/COLOR][/B][/URL] 

kl1.sys Mon Mar 31 09:46:43 2014  (53391D63) 
Kaspersky Unified Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=kl1.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]kl1.sys[/COLOR][/B][/URL] 

AMDACPKSL.SYS Sun Jun 22 04:31:43 2014  (53A6400F) 
included in the AMD/ATI Catalyst WDM drivers package 
[URL="http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AMDACPKSL.SYS[/COLOR][/B][/URL] 

AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
AMD High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AtihdWB6.sys[/COLOR][/B][/URL] 

kldisk.sys Wed Jul 2 14:09:42  2014 (53B3F686) 
Kaspersky Antivirus Disk Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=kldisk.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]kldisk.sys[/COLOR][/B][/URL] 

kneps.sys Wed Jul 9 14:22:50 2014  (53BD341A) 
Kaspersky KNEPS Power driver 
[URL="http://www.carrona.org/drivers/driver.php?id=kneps.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]kneps.sys[/COLOR][/B][/URL] 

klhk.sys Tue Aug 12 16:31:38 2014  (53EA254A) 
Kaspersky™ Anti-Virus ® Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=klhk.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klhk.sys[/COLOR][/B][/URL] 

klwfp.sys Mon Sep 1 16:38:05 2014  (540484CD) 
Kaspersky Network Filtering Component 
[URL="http://www.carrona.org/drivers/driver.php?id=klwfp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klwfp.sys[/COLOR][/B][/URL] 

klflt.sys Wed Sep 3 15:33:02 2014  (5407188E) 
Kaspersky driver - unable to locate a name for it. 
[URL="http://www.carrona.org/drivers/driver.php?id=klflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klflt.sys[/COLOR][/B][/URL] 

klwtp.sys Mon Sep 29 14:19:09 2014  (54294E3D) 

[COLOR=#777777][COLOR=#4b0082]klwtp.sys[/COLOR] -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.[/COLOR]  

klif.sys Thu Nov 6 13:28:45 2014 (545B697D) 
Klif Mini-Filter  fre_wnet_x86 (Kaspersky) 
[URL="http://www.carrona.org/drivers/driver.php?id=klif.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]klif.sys[/COLOR][/B][/URL] 

atikmpag.sys Fri Nov 21 03:08:54 2014  (546E9EB6) 
ATI Video driver (remove the Catalyst Control Center and only  install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmpag.sys[/COLOR][/B][/URL] 

amdacpksd.sys Fri Nov 21 03:18:16  2014 (546EA0E8) 
AMD ACP Kernel Service Driver (KSD) - I suspect it's a part  of the AMD chipset drivers as my system doesn't have it (and I have an Intel  chipset with an ATI video card). Just in case 
[URL="http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]amdacpksd.sys[/COLOR][/B][/URL] 

atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmdag.sys[/COLOR][/B][/URL] 



Debug session time: Tue  Mar 10 13:20:12.088 2015 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031015-6015-01.dmp] 
Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
System Uptime: 0 days  19:58:16.812 
Probably caused by : fwpkclnt.sys (  fwpkclnt!FwpsFreeCloneNetBufferList0+13b ) 
BugCheck A, {14b4, 2, 0,  fffff8039f0b7434} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]IRQL_NOT_LESS_OR_EQUAL  (a)[/URL] 
Bugcheck code 0000000A 
Arguments: 
Arg1: 00000000000014b4,  memory referenced 
Arg2: 0000000000000002, IRQL 
Arg3: 0000000000000000,  bitfield : 
bit 0 : value 0 = read operation, 1 = write operation 
bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
Arg4: fffff8039f0b7434, address which  referenced memory 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
PROCESS_NAME: WWAHost.exe 
FAILURE_BUCKET_ID:  AV_fwpkclnt!FwpsFreeCloneNetBufferList0 
MaxSpeed: 3600 
CurrentSpeed:  3592 
BiosVersion = 80.20 
BiosReleaseDate = 03/25/2014  
SystemManufacturer = Hewlett-Packard 
SystemProductName = 810-201ng  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Mon Mar 9 17:21:02.324 2015 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030915-11531-01.dmp] 
Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
System Uptime: 0 days  19:43:06.050 
*** WARNING: Unable to verify timestamp for atikmdag.sys  
*** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
Probably caused by : atikmdag.sys ( atikmdag+136523 )  
BugCheck 1000007E, {ffffffffc0000005, fffff803e956a40f, ffffd0015c592c68,  ffffd0015c592470} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff803e956a40f, The address that the exception occurred at 
Arg3:  ffffd0015c592c68, Exception Record Address 
Arg4: ffffd0015c592470, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
DEFAULT_BUCKET_ID: NULL_DEREFERENCE 
FAILURE_BUCKET_ID:  AV_atikmdag+136523 
MaxSpeed: 3600 
CurrentSpeed: 3592 
BiosVersion =  80.20 
BiosReleaseDate = 03/25/2014 
SystemManufacturer = Hewlett-Packard  
SystemProductName = 810-201ng  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Mar 13 01:04:28 AM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Mar 13 01:04:28 AM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Mar 13 01:04:28 AM  _88-dbug Copyright 2012 Sysnative Forums

DrazenB · Mar 12, 2015

Computer is new, I got it on saturday and took all foils from it, so no dust at all. Airflow fine, nothing is blocking it, I tried with open case, nothing.

This overheating is only happening when I watch videos, use more tabs in Photoshop or play some games.

I don't know where do I find this Western Digital software to remove it.

softwaremaniac · Mar 12, 2015

Does it happen only when you watch them in a browser? If yes, try disabling hardware acceleration. Don't worry about western digital for now. It could be that they have put in a referent 290 GPU which has horrible cooling solution. That's why people usually buy non referent ones.

DrazenB · Mar 12, 2015

Yes, only in a browser. I tried disabling hardware acceleration, but it does not show up in display settings -> advanced settings.

I removed Kaspersky, Daemon and Catalyst Control Center.

softwaremaniac · Mar 13, 2015

Have you tried another browser?

BSOD randomly caused while browsing or working in PS

DrazenB

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

DrazenB

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

DrazenB

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One