Windows 8 and 8.1 Forums


BSOD when unplugging usb mouse, or trying uninstall driver

  1. #1


    Posts : 13
    Windows 8.1 Professionnel x64

    BSOD when unplugging usb mouse, or trying uninstall driver


    Hi,

    Since some days I have a problem on my computer. A BSOD appears whenever I want to remove my mouse, or uninstall its driver (I thought maybe it could help), or even disabling the mouse.

    Can you help me ? I ran "DM log collector v1.3" before posting this.
    Here it is : Attachment 58841

    I tried everything I could think of but it doesn't seem enough to solve the problem.
    By the way, my mouse is a "Saitek Cyborg R.A.T 7", bought in 2010.

    Thank you for your help.

    Best regards,
    Geoffrey R.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Disable all startup items. Your Intel Mouse driver is the culprit: Driver Reference Table - imsevent.sys
    Uninstall Asus bloatware from your system.
    Uninstall TAP-Win32 Adapter V9 or OpenVPN driver or COMODO whichever you have.
    Disable nVidia Streaming Kernel Service in services.msc
    Code:
    tmpE908.tmp Sat Jul 26 15:29:37 2008  (488B26C1) 
    
    tmpE908.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp8894.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp8894.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp8AFA.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp8AFA.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp8F20.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp8F20.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp8BE5.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp8BE5.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    npf.sys Fri Jun 25 18:50:58 2010  (4C24DE72) 
    
    npf.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    AsUpIO.sys Tue Aug 3 04:47:59 2010  (4C57835F) 
    ASUS hardware monitoring software related 
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys 
    
    tap0901.sys Thu  Mar 24 22:20:03 2011 (4D8BB583) 
    TAP-Win32 Adapter V9  or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    ASUSFILTER.sys  Tue Sep 20 17:46:33 2011 (4E78B559) 
    ASUS USB Hub filter driver  
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys 
    
    AiChargerPlus.sys Thu Apr 19 03:17:35 2012 (4F8F67AF)  
    Asus Charger Driver [br] Likely BSOD cause - haven't  seen recently (15Jan2013) 
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys 
    
    AsIO.sys Wed Aug 22 11:54:47  2012 (5034AC67) 
    Asus PCProbe Utility 
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys 
    
    SaiU0CCB.sys Thu Sep 20 12:03:52 2012  (505AEA08) 
    Saitek HID Driver (likely for a mouse) 
    http://www.carrona.org/drivers/driver.php?id=SaiU0CCB.sys 
    
    SaiK0CCB.sys Thu Sep 20 12:03:56  2012 (505AEA0C) 
    Saitek HID Driver (likely for a mouse) 
    http://www.carrona.org/drivers/driver.php?id=SaiK0CCB.sys 
    
    asmtufdriver.sys Fri Sep 28  12:55:29 2012 (50658221) 
    ASMedia Technology ASMFUD-Win32 - 107x Upper Filter  Driver Most likely an ASMedia USB 3.0 controller drivers 
    http://www.carrona.org/drivers/driver.php?id=asmtufdriver.sys 
    
    SaiK0728.sys Mon Oct 15  11:23:11 2012 (507BD5FF) 
    Saitek 
    http://www.carrona.org/drivers/driver.php?id=SaiK0728.sys 
    
    lvbflt64.sys Tue Oct 23 04:10:38  2012 (5085FC9E) 
    Logitech Webcam Software driver 
    http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys 
    
    lvrs64.sys Tue Oct 23 04:11:24  2012 (5085FCCC) 
    Logitech Camera driver 
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys 
    
    lvuvc64.sys Tue Oct 23 04:12:08  2012 (5085FCF8) 
    Logitech USB Video Class Driver (WebCam) 
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys 
    
    asahci64.sys Thu Jan 10 03:52:36  2013 (50EE2CF4) 
    Asmedia 106x SATA Host Controller Driver 
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys 
    
    ndisrd.sys Thu Feb 21 03:40:15  2013 (5125890F) 
    
    ndisrd.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    e1i63x64.sys Wed Mar 20 08:37:29 2013 (51496739)  
    Intel(R) Gigabit Adapter 
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys 
    
    AVer330.sys Wed Jun 5 03:39:25  2013 (51AE96CD) 
    AVerMedia H264 Codec Driver 
    http://www.carrona.org/drivers/driver.php?id=AVer330.sys 
    
    ikbevent.sys Thu Jun 27 06:59:19  2013 (51CBC6A7) 
    Intel Keyboard Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys 
    
    imsevent.sys Thu Jun 27 06:59:49  2013 (51CBC6C5) 
    Intel Mouse Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys 
    
    TeeDriverx64.sys Tue Jul 2  20:38:08 2013 (51D31E10) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    trufos.sys Wed Aug 7 12:46:25 2013  (52022581) 
    
    trufos.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    athwbx.sys Fri Aug 16 05:13:28 2013 (520D98D8) 
    Qualcomm Atheros  AR9485WB-EG Wireless Network Adapter (Version: 10.0.0.274 is the first one after  the release of Win8.1) [br] [br] Although I do not recommend drivers from places  other than the manufacturer's website - this is the exception to that rule.  Please scan with an anti-virus before opening any file that you download from  the internet.[br][br]Also the driver for Qualcomm Atheros AR9002WB-1NG Wireless  Network Adapter & likely others as well. 
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    gzflt.sys Fri Aug 23 12:48:49  2013 (52173E11) 
    BitDefender Gonzales FileSystem Driver 
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys 
    
    000.fcl Fri Oct 18 09:16:31 2013  (5260E04F) 
    CyberLink FCL Driver 
    http://www.carrona.org/drivers/driver.php?id=000.fcl 
    
    iwdbus.sys Tue Dec 17 23:47:38 2013  (52B0D48A) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    ssudbus.sys Thu Jan 2 10:51:22 2014  (52C5369A) 
    SAMSUNG USB Composite Device Driver. Likely a part of Samsung  Kies. 
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys 
    
    ssudmdm.sys Thu Jan 2 10:51:26  2014 (52C5369E) 
    SAMSUNG CDMA Modem WDM. Likely a part of Samsung Kies.  
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys 
    
    xusb22.sys Tue Mar 18 09:18:41  2014 (53280161) 
    Xbox 360 Wireless Receiver driver 
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys 
    
    btfilter.sys Fri Apr 25 05:01:52  2014 (5359D020) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    HD-Hypervisor-amd64.sys Wed May  21 17:32:06 2014 (537CC6F6) 
    Hypervisor for amd64 from BlueStack Systems  
    http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys 
    
    nvhda64v.sys Thu Oct 9  19:02:27 2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver)  
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys 
    
    RTKVHD64.sys Thu Oct 16 12:34:55  2014 (543F9F4F) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    NvStreamKms.sys Sat Nov 22 08:46:45 2014 (54703F65)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    VBoxUSBMon.sys Mon Nov 24  12:06:09 2014 (54731121) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxNetAdp.sys Mon Nov 24  12:06:09 2014 (54731121) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxNetFlt.sys Mon Nov 24  12:06:09 2014 (54731121) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxDrv.sys Mon Nov 24 12:07:17  2014 (54731165) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    nvlddmkm.sys Sat Dec 13 07:53:17  2014 (548BE25D) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    nvstusb.sys Sat Dec 13 08:30:38  2014 (548BEB1E) 
    NVIDIA Stereoscopic 3D USB driver 
    http://www.carrona.org/drivers/driver.php?id=nvstusb.sys 
    
    
    
    Debug session time: Fri  Mar 6 19:05:45.235 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\030615-26734-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:15:55.881  
    *** WARNING: Unable to verify timestamp for imsevent.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for imsevent.sys  
    Probably caused by : imsevent.sys ( imsevent+143a ) 
    BugCheck C2, {d,  ffffe000a4e9b850, 746c664d, f305c97e662d1a91} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 000000000000000d, type of  pool violation the caller is guilty of. 
    Arg2: ffffe000a4e9b850 
    Arg3:  00000000746c664d 
    Arg4: f305c97e662d1a91 
    BUGCHECK_STR: 0xc2_d  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0xc2_d_imsevent+143a  
    MaxSpeed: 3400 
    CurrentSpeed: 3398 
    BiosVersion = 1802  
    BiosReleaseDate = 01/28/2014 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 6 18:46:31.464 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030615-25156-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:14:43.109  
    *** WARNING: Unable to verify timestamp for imsevent.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for imsevent.sys  
    Probably caused by : imsevent.sys ( imsevent+143a ) 
    BugCheck C2, {d,  ffffe00138892850, 746c664d, e2f0021a74a29aaf} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 000000000000000d, type of  pool violation the caller is guilty of. 
    Arg2: ffffe00138892850 
    Arg3:  00000000746c664d 
    Arg4: e2f0021a74a29aaf 
    BUGCHECK_STR: 0xc2_d  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0xc2_d_imsevent+143a  
    MaxSpeed: 3400 
    CurrentSpeed: 3398 
    BiosVersion = 1802  
    BiosReleaseDate = 01/28/2014 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 6 18:25:26.780 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030615-19640-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:01:19.426  
    *** WARNING: Unable to verify timestamp for imsevent.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for imsevent.sys  
    Probably caused by : imsevent.sys ( imsevent+143a ) 
    BugCheck C2, {d,  ffffe000194a7850, 746c664d, f6980bea0227889a} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 000000000000000d, type of  pool violation the caller is guilty of. 
    Arg2: ffffe000194a7850 
    Arg3:  00000000746c664d 
    Arg4: f6980bea0227889a 
    BUGCHECK_STR: 0xc2_d  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0xc2_d_imsevent+143a  
    MaxSpeed: 3400 
    CurrentSpeed: 3398 
    BiosVersion = 1802  
    BiosReleaseDate = 01/28/2014 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 6 18:23:26.191 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030615-19671-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:01:52.837  
    *** WARNING: Unable to verify timestamp for imsevent.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for imsevent.sys  
    Probably caused by : imsevent.sys ( imsevent+143a ) 
    BugCheck C2, {d,  ffffe00200a47120, 746c664d, 843675026e79d2dc} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 000000000000000d, type of  pool violation the caller is guilty of. 
    Arg2: ffffe00200a47120 
    Arg3:  00000000746c664d 
    Arg4: 843675026e79d2dc 
    BUGCHECK_STR: 0xc2_d  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0xc2_d_imsevent+143a  
    MaxSpeed: 3400 
    CurrentSpeed: 3398 
    BiosVersion = 1802  
    BiosReleaseDate = 01/28/2014 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 6 18:17:59.979 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030615-23656-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:05:42.625  
    *** WARNING: Unable to verify timestamp for imsevent.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for imsevent.sys  
    Probably caused by : imsevent.sys ( imsevent+143a ) 
    BugCheck C2, {d,  ffffe001a566a260, 746c664d, 815e15e2bcc7b40a} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 000000000000000d, type of  pool violation the caller is guilty of. 
    Arg2: ffffe001a566a260 
    Arg3:  00000000746c664d 
    Arg4: 815e15e2bcc7b40a 
    BUGCHECK_STR: 0xc2_d  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0xc2_d_imsevent+143a  
    MaxSpeed: 3400 
    CurrentSpeed: 3398 
    BiosVersion = 1802  
    BiosReleaseDate = 01/28/2014 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 06 19:23:05 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 06 19:23:05 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 06 19:23:05 PM  _88-dbug Copyright 2012 Sysnative Forums
    If that doesn't help, enable Driver Verifier: http://www.sysnative.com/forums/bsod...ows-vista.html
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1 Professionnel x64


    Thank you a lot for your help and this really quick answer !
    I disabled the Nvidia Streamer Service, but I don't know what is the "Asus Bloatware", is it a service also ?
    I also disabled the 2 network connection Tap-Win32 adapter v9 I had but never used. I couldn't uninstall them though, the option was not possible.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Asus bloatware is Asus software (Asus Charger, Asus monitoring software).
    Check this out as well: Driver Reference Table - npf.sys
    But my main concern is mouse.
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8.1 Professionnel x64


    Ah ok thank you for the information.
    But what do you mean "main concern is mouse" ? You think it is kind of dead ? I want to replace it by a new one even though it's still working perfectly for now. But I just can't remove it from my computer without making a BSOD appear.
    I will try to unplugg it now. I will post the result.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Because it's the culprit (the underlying cause). I'd try another version of the drivers. Did you try uninstalling it from device manager in Safe Mode?
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8.1 Professionnel x64


    Ok so I still have the BSOD, but I like your idea about the safe mode, I will test it right now, thank you !
    I will post the result.
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8.1 Professionnel x64


    It seems I can't boot in Safe Mode because I have to enter my password and my Saitek Cyborg keyboard is not recognized before entering windows 8. It is really strange.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Check your bios settings for something like: Legacy USB Support
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8.1 Professionnel x64


    It is already activated apparently.
    Here is my last zip for errors, maybe there is more information in this one (?)Attachment 58842
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
BSOD when unplugging usb mouse, or trying uninstall driver
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