Windows 8 and 8.1 Forums

BSOD system_service_exception (Completely random)

  1. #1

    Posts : 6
    Windows 8.1

    BSOD system_service_exception (Completely random)

    Hey there,

    Please see attached the DM Collector Zip: Attachment 58826

    The System_Service_Exception errors happen at random. It has now happened while watching Youtube, working on Word and playing Hearthstone. I googled and realised it may be my video drivers, which I updated. I also updated windows but it still crashed today morning.

    I was wondering if anyone can help me sort this out?


      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Disable all startup items except your antivirus software. Uninstall programs related to drivers in red. Disable nVidia Streaming Kernel Service in services.msc. If that doesn't help, enable Driver Verifier: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums

    AsUpIO.sys Tue Aug 3 04:47:59 2010 (4C57835F)  
    ASUS hardware monitoring software related 
    PxHlpa64.sys Mon  Oct 17 16:29:34 2011 (4E9C3BCE) 
    Sonic CD/DVD driver (used by many  different CD/DVD programs) 
    AsIO.sys Wed Aug 22 11:54:47 2012  (5034AC67) 
    Asus PCProbe Utility 
    bdvedisk.sys Thu Sep 27 15:37:29 2012  (50645699) 
    Bitdefender AntiVirus driver 
    bdfwfpf.sys Wed Oct 17 14:12:10  2012 (507EA09A) 
    Bit Defender 
    CORK70.sys Wed Oct 31 09:55:40  2012 (5090E78C) 
    Corsair K70 Gaming Keyboard Driver 
    ALSysIO64.sys Tue Mar 5 22:50:34  2013 (513668AA) 
    Core Temp - CPU temperature monitor 
    RTCore64.sys  Mon Mar 11 06:32:06 2013 (513D6C56) 
    RivaTuner/EVGA Precision/MSI  Afterburner (known BSOD issues w/Win7) 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    e1d64x64.sys Fri Mar 14 19:10:25  2014 (53234611) 
    Intel(R) Gigabit Adapter NDIS 6.x driver 
    RTKVHD64.sys Thu Aug 21 12:12:44  2014 (53F5C61C) 
    Realtek High Definition Audio Function Driver 
    TeeDriverx64.sys Tue Sep 23  22:01:14 2014 (5421D18A) 
    Intel Management Engine Interface driver 
    nvhda64v.sys Thu Oct 9  19:02:27 2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    trufos.sys Sat Oct 11 11:01:08  2014 (5438F1D4) 
    trufos.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    gzflt.sys Wed Oct 22 09:29:01 2014 (54475CBD)  
    BitDefender Gonzales FileSystem Driver 
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    cpuz138_x64.sys Thu Nov 27  12:16:46 2014 (5477081E) 
    CPUID CPU-Z Driver 
    bdfndisf6.sys Mon Dec 15  15:59:47 2014 (548EF763) 
    BitDefender Firewall 
    NvStreamKms.sys Mon Jan 12 18:56:42 2015 (54B40ADA)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    avc3.sys Wed Jan 14 10:58:21  2015 (54B63DBD) 
    BitDefender Active Virus Control filter driver 
    avckf.sys Wed Jan 14 11:00:18 2015  (54B63E32) 
    BitDefender Active Virus Control Kernel Filtering driver 
    avchv.sys Fri Jan 23 14:52:58 2015  (54C2523A) 
    BitDefender AntiVirus Active Virus Control Hypervisor driver 
    nvlddmkm.sys Thu Feb 5 19:01:37 2015  (54D3B001) 
    nVidia Video drivers 
    nvvadarm.sys Thu Feb 5 19:24:46  2015 (54D3B56E) 
    NVIDIA Virtual Audio Driver 
    Debug session time: Fri  Mar 6 08:18:24.852 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\030615-5359-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days  11:02:44.261 
    Probably caused by : ntkrnlmp.exe (  nt!SwapContext_PatchXRstor+0 ) 
    BugCheck 3B, {c0000005, fffff803e8361c6a,  ffffd00023f91590, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff803e8361c6a, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd00023f91590, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    PROCESS_NAME: FlashPlayerPlu 
    FAILURE_BUCKET_ID:  0x3B_nt!SwapContext_PatchXRstor 
    MaxSpeed: 3400 
    CurrentSpeed: 3400  
    BiosVersion = 1104 
    BiosReleaseDate = 07/16/2014 
    SystemManufacturer =  ASUS 
    SystemProductName = All Series  
    --- E O J --- 2015 Mar 06 12:31:59 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 06 12:31:59 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 06 12:31:59 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3

    Posts : 6
    Windows 8.1

    Thank you. I will uninstall the programs and disable the nVidia Streaming Kernel Service.

    As you may understand, the BSODs are not very frequent, so I may have to wait around until the next BSOD before I can come back to you for an update. Thanks for the guidance!

    Out of curiosity, do you know how I can uninstall the red drivers? I know how to do it general, but for:

    PxHlpa64.sys Mon  Oct 17 16:29:34 2011 (4E9C3BCE)  
    Sonic CD/DVD driver (used by many  different CD/DVD programs)
    I don't have any CD/DVD programs on my computer that I can think off. Is there any easy to to detect which driver is associated with which software?

      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    These are just some of many that have that driver:
    Sonic RecordNow!/Sonic_PrimoSDK
    Dell Media Experience
    Pioneer RecordNow DX
    Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
    Microsoft Plus! Digital Media/Digital Image Suite
    Corel Photo Album
    HP RecordNow/DigitalMedia Archive
    IBM RecordNow!
    Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
    Adobe Photoshop Lightroom
    Yahoo! Music Jukebox or Roxio
    Napster Burn Engine
    1CLICK DivxToDVD
    OLYMPUS muvee theaterPack
    by Sonic Solutions ( or VERITAS Software, Inc (Announcing Veritas Technologies Corporation).
      My System SpecsSystem Spec

  5. #5

    Posts : 6
    Windows 8.1

    Thanks for the update. I don't think I have any of that software neither do I have a CD/DVD drive on my computer. I will remove it in anycase. Thanks for the help.

    I will come back if another BSOD happens
      My System SpecsSystem Spec

  6. #6

    Posts : 2,480
    Windows 10 Pro x64

    Do you have a virtual disc drive? Daemon Tools, Alcohol 120%?
      My System SpecsSystem Spec

  7. #7

    Posts : 6
    Windows 8.1

    I don't use any of those software. Out of frustration, I reinstalled Windows. The BSODs are a lot more frequent (within 2 minutes of start up). Could this be a hardware issue?

    I am now trying to update as much as I can. Will post another DM Collector result when that happens. But the BSODs are definitely worse now.

    Please see attached my pre-update DM Collector results.

    Attachment 59033
      My System SpecsSystem Spec

  8. #8

    Posts : 2,480
    Windows 10 Pro x64

    Yes, start HW testing: Hardware Diagnostics
    Note for the RAM test: one stick at a time eight passes per stick
      My System SpecsSystem Spec

  9. #9

    Posts : 6
    Windows 8.1

    Hi there,

    Just started to do all the hardware tests. To my horror, I might have found what the problem is.

    Two of the pins on my motherboard CPU socket are bent. Which means my CPU isn't fully connected to the system. Does a faulty CPU connection cause an error like this? I won't be suprised if this is the case.

    I've got a new motherboard on the way and will see if that works.
      My System SpecsSystem Spec

  10. #10

    Posts : 2,480
    Windows 10 Pro x64

    It's possible. After you reinstalled Windows, crashes only appeared even more common than before which leads me to the conclusiobn that this is likely to be caused by faulty HW.
      My System SpecsSystem Spec

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