Windows 8 and 8.1 Forums


Surface Pro 3 seemly random restart during sleep

  1. #1


    Posts : 8
    Windows 8.1

    Surface Pro 3 seemly random restart during sleep


    Hi, I initiated a post (Surface Pro 3 seemly random restart during sleep) at the "general support" forum before visiting this one. Sorry about it. I attached the zip file following the instruction. Thanks for your help.
    Last edited by newuser2015; 08 Mar 2015 at 09:49.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Uninstall software related to drivers in red and uninstall Symantec with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Code:
    teamviewervpn.sys Thu Dec 13 10:22:09 2007  (4760F9C1) 
    TeamViewerVPN Network Adapter 
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys 
    
    adfs.SYS  Thu Jun 26 22:52:37 2008 (48640195) 
    Adobe File System Driver  
    http://www.carrona.org/drivers/driver.php?id=adfs.SYS 
    
    dne64x.sys Tue Nov  11 02:01:24 2008 (4918D964) 
    Citrix Deterministic Network Enhancer  Miniport or Cisco Systems VPN Client 
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys 
    
    CVPNDRVA.sys Fri  Mar 4 20:43:37 2011 (4D7140E9) 
    Cisco Systems VPN Client 
    http://www.carrona.org/drivers/driver.php?id=CVPNDRVA.sys 
    
    truecrypt.sys Tue Feb 7 10:09:36  2012 (4F30EA50) 
    TrueCrypt driver 
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys 
    
    SRTSPX64.SYS Fri Jan 25 22:30:05  2013 (5102F95D) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    SYMDS64.SYS Fri Apr 26 01:19:47 2013 (5179BA13)  
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    RtsUStor.sys Tue Jul 9 07:56:42  2013 (51DBA61A) 
    Realtek USB Card Reader 
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys 
    
    Teefer.sys Tue Jul 16 22:40:41  2013 (51E5AFC9) 
    Probably used by Norton Symantec 
    http://www.carrona.org/drivers/driver.php?id=Teefer.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    Ironx64.SYS Fri Aug 2  04:25:14 2013 (51FB188A) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    ccSetx64.sys Thu Aug 15 05:20:37  2013 (520C4905) 
    Symantec/ Norton Common Client Settings Driver 
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    exfat.SYS Thu Aug 22 13:40:18  2013 (5215F8A2) 
    exFAT file system driver 
    http://www.carrona.org/drivers/driver.php?id=exfat.SYS 
    
    SRTSP64.SYS Fri Aug 30 01:04:49 2013  (521FD391) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    SYMNETS.SYS Fri Aug 30 22:58:13  2013 (52210765) 
    Symantec/ Norton NIS/ N360 Network Security driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Sat Aug 31 06:02:36  2013 (52216ADC) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    iaLPSS_GPIO.sys Tue Sep 24  16:39:05 2013 (5241A409) 
    Intel(R) Serial IO GPIO Driver 
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys 
    
    iaLPSS_I2C.sys Tue Sep 24  16:39:11 2013 (5241A40F) 
    Intel(R) Serial IO I2C Driver 
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys 
    
    SysPlant.sys Mon Oct 21  03:14:37 2013 (52647FFD) 
    Symantec firewall 
    http://www.carrona.org/drivers/driver.php?id=SysPlant.sys 
    
    TeeDriverx64.sys Wed Nov 27  18:56:32 2013 (52963250) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    RTKVHD64.sys Wed Mar 12  16:14:24 2014 (532079D0) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    LHidEqd.Sys Wed Mar 19 01:20:53  2014 (5328E2E5) 
    Logitech SetPoint Unifying KMDF HID Filter 
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys 
    
    LEqdUsb.Sys Wed Mar 19 01:20:55  2014 (5328E2E7) 
    Logitech SetPoint Unifying KMDF USB Filter 
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys 
    
    LHidFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys 
    
    LMouFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys 
    
    SurfaceDisplayCalibration.sys Fri  May 2 21:16:48 2014 (5363EF20) 
    
    SurfaceDisplayCalibration.sys - this driver hasn't been  added to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    SurfaceAccessoryDevice.sys Fri  May 23 06:54:43 2014 (537ED493) 
    
    SurfaceAccessoryDevice.sys - this driver hasn't been added  to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    TrueColor.sys Tue Jun 17  07:57:42 2014 (539FD8D6) 
    
    TrueColor.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    mwac.sys Wed Jun 18 04:07:00 2014 (53A0F444)  
    Malwarebytes Web Access Control 
    http://www.carrona.org/drivers/driver.php?id=mwac.sys 
    
    mbam.sys Wed Sep 3 19:50:25 2014  (540754E1) 
    MBAMProtector 
    http://www.carrona.org/drivers/driver.php?id=mbam.sys 
    
    MBAMSwissArmy.sys Sat Sep 20 00:14:07  2014 (541CAAAF) 
    Malwarebytes Anti-malware 
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys 
    
    SurfacePciController.sys Sat  Sep 27 12:32:23 2014 (54269237) 
    
    SurfacePciController.sys - this driver hasn't been added to  the DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    iwdbus.sys Sat Oct 4 02:31:12 2014  (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    SurfacePenDriver.sys Sat Oct 25  02:02:02 2014 (544AE87A) 
    
    SurfacePenDriver.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    IDSvia64.sys Sat Nov 1 04:14:03 2014  (54544FFB) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    EX64.SYS Sat Nov 15 10:14:03 2014  (5467195B) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Sat Nov 15 10:15:33 2014  (546719B5) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    igdkmd64.sys Wed Nov 19 04:51:21  2014 (546C13B9) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    SurfaceCapacitiveHomeButton.sys  Tue Nov 25 20:47:32 2014 (5474DCD4) 
    
    SurfaceCapacitiveHomeButton.sys - this driver hasn't been  added to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    eeCtrl64.sys Tue Nov 25  21:15:44 2014 (5474E370) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    EraserUtilRebootDrv.sys Tue Nov  25 21:15:44 2014 (5474E370) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys  
    
    SurfaceIntegrationDriver.sys Tue Dec 2 06:03:51 2014 (547D4837)  
    
    SurfaceIntegrationDriver.sys - this driver hasn't been  added to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    wificlass.sys Sat Dec 13  01:51:36 2014 (548B8D98) 
    
    wificlass.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    mrvlpcie8897.sys Tue Dec 23 00:20:52 2014 (5498A754)  
    Marvell LE Driver for the WiFiCLass Driver 
    http://www.carrona.org/drivers/driver.php?id=mrvlpcie8897.sys 
    
    BHDrvx64.sys Fri Jan 23  01:46:20 2015 (54C199DC) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    
    
    Debug session time: Thu  Mar 5 09:09:10.418 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\030515-11906-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 8:48:29.345  
    Probably caused by : pci.sys 
    BugCheck 9F, {3, ffffe0008e0196a0,  ffffd00162d73960, ffffe0008da88860} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe0008e0196a0, Physical Device Object of the stack 
    Arg3:  ffffd00162d73960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe0008da88860, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys  
    MaxSpeed: 1900 
    CurrentSpeed: 2494 
    
    Processor may be overclocked!  
    Expected Frequency: 1900 
    Actual Frequency: 2494 
    Overclock Ratio:  1.31263 
    
    BiosVersion = 3.11.0450  
    BiosReleaseDate = 11/19/2014 
    SystemManufacturer = Microsoft Corporation  
    SystemProductName = Surface Pro 3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Mar 5 00:19:09.190 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030415-13203-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 7:06:02.119  
    Probably caused by : pci.sys 
    BugCheck 9F, {3, ffffe000a23be880,  fffff802e31e0960, ffffe000a4af4490} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe000a23be880, Physical Device Object of the stack 
    Arg3:  fffff802e31e0960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe000a4af4490, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys  
    MaxSpeed: 1900 
    CurrentSpeed: 2494 
    
    Processor may be overclocked!  
    Expected Frequency: 1900 
    Actual Frequency: 2494 
    Overclock Ratio:  1.31263 
    
    BiosVersion = 3.11.0450  
    BiosReleaseDate = 11/19/2014 
    SystemManufacturer = Microsoft Corporation  
    SystemProductName = Surface Pro 3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 4 15:21:24.678 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030415-11703-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:40:13.602  
    Probably caused by : memory_corruption 
    BugCheck 4E, {9a, 20000, 0, ffff}  
    BugCheck Info: PFN_LIST_CORRUPT (4e)  
    Bugcheck code 0000004E 
    Arguments: 
    Arg1: 000000000000009a, 
    Arg2:  0000000000020000 
    Arg3: 0000000000000000 
    Arg4: 000000000000ffff  
    BUGCHECK_STR: 0x4E_9a 
    PROCESS_NAME: svchost.exe 
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT 
    MaxSpeed: 1900 
    CurrentSpeed: 2494  
    
    Processor may be overclocked! 
    Expected Frequency: 1900 
    Actual  Frequency: 2494 
    Overclock Ratio: 1.31263  
    
    BiosVersion = 3.11.0450 
    BiosReleaseDate = 11/19/2014  
    SystemManufacturer = Microsoft Corporation 
    SystemProductName = Surface  Pro 3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 4 10:15:30.732 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\030415-10750-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days  17:20:51.529 
    *** WARNING: Unable to verify timestamp for Teefer.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for Teefer.sys  
    Probably caused by : Teefer.sys ( Teefer+b4af ) 
    BugCheck D1, {29, 2, 0,  fffff80032ee2af2} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000029,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff80032ee2af2,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: AV_Teefer+b4af  
    MaxSpeed: 1900 
    CurrentSpeed: 2494 
    
    Processor may be overclocked!  
    Expected Frequency: 1900 
    Actual Frequency: 2494 
    Overclock Ratio:  1.31263 
    
    BiosVersion = 3.11.0450  
    BiosReleaseDate = 11/19/2014 
    SystemManufacturer = Microsoft Corporation  
    SystemProductName = Surface Pro 3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 05 22:45:36 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 05 22:45:36 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 05 22:45:36 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Thanks a lot, softwaremaniac. I will give it a try. I do need Symantec, though. Which program did you use to find these issues? Do you know why these drivers cause the issue?

    Best,
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Sysnative BSOD Apps. No, you have to remove Symantec as it caused crashes. Install something else. AVs are very common to cause issues. Some of them are outdated.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    Hi, softwaremaniac, I got rid of those two VPN software and have been crash-free for the past four days. Hope this is it. Thanks for your help.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Nice to hear.
      My System SpecsSystem Spec

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