Windows 8 and 8.1 Forums

PC freezes while gaming

  1. #1

    Posts : 2
    Windows 8.1 64

    PC freezes while gaming

    Hi there my pc freezes while gaming it doesn't restart freezes and can't crtl alt del, must of time loops sounds too.
    if you guys can help me i will be very happy
    in attachement file creater by dm log collector
    P.S. Sorry about the bad english

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi CUCA1978 & Welcome to the forums ^_^,

    Don't worry about the English. It is just fine . I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error condition.
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001a75c6038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    1: kd> !errrec ffffe001a75c6038
    Common Platform Error Record @ ffffe001a75c6038
    Record Id     : 01d055fe6a6dc7b0
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/3/2015 22:07:20 (UTC)
    Flags         : 0x00000002 PreviousError
    Section 0     : Processor Generic
    Descriptor    @ ffffe001a75c60b8
    Section       @ ffffe001a75c6190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000002
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffe001a75c6100
    Section       @ ffffe001a75c6250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000002
    CPU Id        : 20 0f 60 00 00 08 06 02 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe001a75c6250
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffe001a75c6148
    Section       @ ffffe001a75c62d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : ICACHELG_IRD_ERR (Proc 2 Bank 1)
      Status      : 0xb600000000100153
      Address     : 0x0000000000000004
      Misc.       : 0x0000000000000000

    There is sadly no documentation on that Cache Error that I am aware of . But, according to the dump file, there was an error in the Cache while executing an instruction.

    It seems that there is no 3rd party driver installed on the system which means that this is a Hardware problem. If you are overclocking the system, then I would strongly suggest you to reset your BIOS to default settings.

    Please start with the below Prime95 testing (thanks usasma!) and report back the temperatures and errors if any are found -

    Prime95 download site:
    GIMPS - Free Prime95 software downloads - PrimeNet
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    Monitor the CPU temperature and DON'T let it exceed 85șC. If it does, then you probably have a CPU cooling problem.
    - CPU temps exceeding 60șC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    NOTE: Errors should be considered when:
    - the system BSOD's during Prime95
    - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
    - the Prime95 program crashes
    - the Prime95 program shows errors in it's display
    - there are errors in the Prime95 results file
    More details on the use of this test: Torture test your CPU with Prime95
    If you do not face any kind of error with Prime95, then please run the Intel Burn Test using this **GUIDE**.

    Let me know how it goes ^_^

      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1 64

    thanks for the help, for now i'm running prime 95 for 17 hours no errors, but i must done something wrong.
    first only 35% cpu usage maybe i putted low number of "workers" running
    i have 1 cpu with 6 cores, in Number of torture test threads to run i putted 2 maybe i should putted 12 dunno.
    but while using CPUID HWMonitor i saw that the max temperature in amd fx-6300 was 88șc so i guess for first i have a heat problem, and in normal was 81șC after i stopped the prime95 the temperature fast dropped to 25șC.
    i'm not overclocking cpu (atleast i didn't do it) so i need to see the fan.
    Last edited by CUCA1978; 07 Mar 2015 at 17:37.
      My System SpecsSystem Spec

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