Windows 8 and 8.1 Forums


Random BSOD Bad_Pool_Header

  1. #1


    Posts : 7
    Windows 8.1

    Random BSOD Bad_Pool_Header


    I've been getting random BSOD every few days for the last week now.
    Searching online tells me that it could be caused by drivers that need updating, but I don't know which driver is causing the problem.

    Possibly related information:
    A few weeks ago, I installed Comodo Firewall. I also have had Avast installed since I got the computer in November 2014.
    Also, I've tried running sfc /scannow, but it tells me "windows resource protection found corrupt files but was unable to fix some of them".
    I've tried running Dism /Online /Cleanup-Image /RestoreHealth, but it tells me "Error 0x800f0906. The source files could not be downloaded."
    I've tried running Windows Update troubleshooter, and it fixes some errors. However, when I run it again, it fixes those same errors again.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Do you still need help with this problem?
    If so, reply back and I'll be notified by email.
    I'll reply within 48 hours.

    You may also want to start over in the Windows Update & Activation forums to get a fix for the Windows Updates.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Yes. I still need help with this problem.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Cisco AnyConnect is disabled in Device Manager. Is this deliberate? If so, why?
    If not needed, please uninstall it completely.

    Please remove Comodo and UltraUX theme switcher - they have past histories of BSOD involvement.
    See if that helps. If not, feel free to reinstall them after the system has been stabilized.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
    Samsung printer driver}Download Center: Download Software, Firmware, Drivers & Manuals | Samsung
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

    If this doesn't help, then please run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar  2 14:02:25.922 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030215-24781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 23:37:48.778
    Probably caused by :Pool_Corruption ( nt!ExFreePool+bb4 )
    BugCheck 19, {d, ffffd00022d642b0, fffff800d79dde04, f640e3141ef2a47e}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00022d642b0
    Arg3: fffff800d79dde04
    Arg4: f640e3141ef2a47e
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  F.12
      BIOS Release Date             08/18/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC 
      Baseboard Product             227E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 27 10:55:26.280 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022715-36781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 14:21:03.135
    Probably caused by :Pool_Corruption ( nt!ExFreePool+bb4 )
    BugCheck 19, {d, ffffd00021df12b0, ffffe0016b1fde40, 11ec6153126d43e7}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00021df12b0
    Arg3: ffffe0016b1fde40
    Arg4: 11ec6153126d43e7
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  F.12
      BIOS Release Date             08/18/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC 
      Baseboard Product             227E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 26 20:33:53.459 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022615-27156-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 0:54:52.313
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+125e0 )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  F.12
      BIOS Release Date             08/18/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC 
      Baseboard Product             227E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 26 19:38:01.867 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022615-23015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 18:41:08.719
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+125e0 )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  F.12
      BIOS Release Date             08/18/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC 
      Baseboard Product             227E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 26 00:53:43.382 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022515-24046-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:2 days 0:48:17.230
    *** ERROR: Module load completed but symbols could not be loaded for luafv.sys
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+92a )
    BugCheck 19, {e, ffffd000fa81d2b0, fffff8013e3b2e04, bdea0312a9bb3f3c}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: ffffd000fa81d2b0
    Arg3: fffff8013e3b2e04
    Arg4: bdea0312a9bb3f3c
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  WmiPrvSE.exe
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 1896
      BIOS Version                  F.12
      BIOS Release Date             08/18/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC 
      Baseboard Product             227E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar  2 14:02:25.922 2015 (UTC - 5:00)**************************
    SSPORT.sys                             Thu Aug 11 19:07:32 2005 (42FBDA34)
    CFRMD.sys                              Tue Jul 17 01:05:37 2012 (5004F2A1)
    WirelessButtonDriver64.sys             Wed Aug 29 23:11:29 2012 (503ED9E1)
    ISCTD64.sys                            Tue Nov 27 14:52:34 2012 (50B51A02)
    Accelerometer.sys                      Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                           Tue Feb 26 15:08:12 2013 (512D162C)
    INETMON.sys                            Wed Mar 13 17:11:58 2013 (5140EB9E)
    ikbevent.sys                           Tue Aug  6 19:41:35 2013 (520189AF)
    imsevent.sys                           Tue Aug  6 19:45:57 2013 (52018AB5)
    intelppm.sys                           Thu Aug 22 04:46:35 2013 (5215CFEB)
    uxstyle.sys                            Mon Sep 23 07:19:02 2013 (524023A6)
    iaStorA.sys                            Tue Nov  5 18:12:11 2013 (52797B4B)
    TeeDriverx64.sys                       Wed Nov 27 12:56:32 2013 (52963250)
    SynTP.sys                              Thu Mar 13 04:38:09 2014 (53216E71)
    iwdbus.sys                             Thu Mar 13 17:59:14 2014 (53222A32)
    rtwlane.sys                            Fri Mar 21 09:58:31 2014 (532C4587)
    RTKVHD64.sys                           Tue Apr 22 07:45:50 2014 (5356566E)
    igdkmd64.sys                           Wed Apr 23 16:26:24 2014 (535821F0)
    DtlDrvProtect64.sys                    Thu Jun 26 05:36:53 2014 (53ABE9B5)
    dlkmd.sys                              Wed Jul  9 10:05:18 2014 (53BD4C1E)
    dlkmdldr.sys                           Wed Jul  9 10:05:40 2014 (53BD4C34)
    Rt630x64.sys                           Tue Jul 15 22:56:14 2014 (53C5E9CE)
    networx.sys                            Wed Jul 23 09:03:28 2014 (53CFB2A0)
    GUBootStartup.sys                      Sun Oct 12 20:58:08 2014 (543B23A0)
    aswMonFlt.sys                          Thu Nov  6 07:53:07 2014 (545B6F33)
    aswRvrt.sys                            Thu Nov  6 07:53:22 2014 (545B6F42)
    aswVmm.sys                             Thu Nov  6 07:53:31 2014 (545B6F4B)
    aswRdr2.sys                            Thu Nov  6 07:54:02 2014 (545B6F6A)
    aswHwid.sys                            Thu Nov  6 07:55:01 2014 (545B6FA5)
    aswSP.sys                              Thu Nov  6 08:09:55 2014 (545B7323)
    aswStm.sys                             Thu Nov  6 08:11:00 2014 (545B7364)
    aswSnx.sys                             Fri Nov 21 06:17:12 2014 (546F1F38)
    cmderd.sys                             Fri Jan 30 06:46:12 2015 (54CB6F04)
    inspect.sys                            Fri Jan 30 06:47:28 2015 (54CB6F50)
    cmdhlp.sys                             Fri Jan 30 06:47:29 2015 (54CB6F51)
    cmdguard.sys                           Fri Jan 30 06:47:55 2015 (54CB6F6B)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Feb 27 10:55:26.280 2015 (UTC - 5:00)**************************
    Smb_driver_Intel.sys                   Thu Mar 13 04:47:24 2014 (5321709C)
    Rt630x64.sys                           Thu May  8 07:01:57 2014 (536B6425)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb 26 20:33:53.459 2015 (UTC - 5:00)**************************
    DisplayLinkUsbIo_x64_7.6.56275.0.sys   Fri Sep 27 09:11:12 2013 (524583F0)
    
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
    http://www.carrona.org/drivers/driver.php?id=CFRMD.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=uxstyle.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    DtlDrvProtect64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=cmderd.sys
    http://www.carrona.org/drivers/driver.php?id=inspect.sys
    http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
    http://www.carrona.org/drivers/driver.php?id=cmdguard.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    DisplayLinkUsbIo_x64_7.6.56275.0.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    Cisco Anyconnect is the VPN that I occasionally use. I do not know why it is disabled. Should I enable it?

    Regarding the Samsung driver, I cannot find the device in either Device Manager or in Programs and Features. I do not have a Samsung printer, only a Dell and (possibly) Lexmark. How should I remove the program responsible for the ssport.sys driver?
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I wouldn't worry about the Cisco AnyConnect for now. I haven't seen many problems with it recently, so it's probably OK.

    As for the ssport.sys driver, what Samsung software do you have installed on your system?
    I can provide instructions for manually removing it, but it's usually safer to remove it using the installer/uninstaller that the program came with.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    I have a Samsung monitor (SyncMaster). I might have occasionally plugged in my sister's Samsung phone into my computer. If I have an Samsung program on my computer, it's not something that I use regularly.
    When I go to Device Manager and select "Show Hidden devices", I see Samsung Mobile USB modem under "Modems", and I see Samsung Mobile USB Composite Device under "Universal Serial Bus Controllers".
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Right click on the Samsung devices and select "Uninstall"

    The ssport.sys driver usually isn't the problem - so it may not be necessary to fix it right now.
    Let's wait and see if it shows up in any future BSOD's
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    So, just to be clear, I should uninstall the "Samsung Mobile USB modem" and "Samsung Mobile USB Composite Device", even though they are under hidden devices?

    Or should I wait for another BSOD before I uninstall?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'd check the driver and details tabs to see what drivers they use.
    It shouldn't hurt to uninstall them as they're likely hidden because the device is no longer connected.
    Also, if it gives you a check box to remove the drivers, select that also.

    It won't hurt if you wait and see either - it's your choice.
      My System SpecsSystem Spec

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Random BSOD Bad_Pool_Header
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