Windows 8 and 8.1 Forums

Frequent BSODs when using skype or when gaming

  1. #1

    Posts : 3
    Windows 8.1

    Frequent BSODs when using skype or when gaming

    Hello there,
    I am having an issue with my windows 8.1 computer. I get frequent blue screen errors.
    Here is a list of the ones i get the most :
    Bad Pool Header
    K Mode Exception Not Handled
    System Service Exception (fltmsgr.sys)
    Kernel Security Check Failure

    They randomly appear but seem to become more frequent when im skyping while gaming and when i hang up on a skype call or terminating skype. Uninstalling and reinstalling skype hasnt solved the issue, not even when done with Revo Uninstaller Pro that some other forum suggested as a posible solution.

    Please feel free to ask for any aditional info and thank you in advance
    Attachment 58686

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Do you still need help with this problem?
    If so, reply back and I'll be notified by email.
    I'll reply within 48 hours.

    While waiting for a reply, please start with these free diagnostics: Hardware Diagnostics
    The different errors may be symptomatic of a hardware problem.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    Yes i still need help with those bsod errors...
    I have tested my memmory ( 9 passes each dimm seperately), no errors. I have run Prime95 for hours both on small FFT and on custom settings with 75% of my memmory when i was overclocking to ensure stability. As far as graphics are conserned i have just used 3d mark firestrike sometimes, 1-2 months ago (problem was existing allready then) and it went fine, i didnt see any artifacting or anything unusual at my score afterwards (7700 graphics score if i remember well)
      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 8.1

    Meanwhile my computer keeps crashing... I hope these help you keep up with its fast paced run to get on my nerves
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You have a 802.11n USB Wireless LAN Card:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link:
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide this report:
    License Information (Windows 8)

    1. Right click on the button
    2. Click on Command prompt =>
    3. Inside the Command Prompt windows copy and paste the following command
      licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\"
    4. Once finished please go to your desktop -> You will see two files report.txt and -> Please select both files and add them into a zip file
    5. Upload this zip file to your next reply

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible

    for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver}Logitech Support + Downloads

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard}

    WmXlCore.sys Tue Apr 27 16:09:26 2010 (4BD74476)
    Logitech WingMan Translation Driver}

    WmBEnum.sys Tue Apr 27 16:10:19 2010 (4BD744AB)
    Logitech WingMan Virtual Bus Enumerator Driver}

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related}

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)}

    sptd.sys Thu Oct 31 11:26:53 2013 (527276BD)
    SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)} [br] Removal tool at:

    dtsoftbus01.sys Fri Feb 21 04:49:36 2014 (53072130)
    Daemon Tools driver [br] Possible BSOD issues in Win7}

    NvStreamKms.sys Mon Jan 12 12:56:42 2015 (54B40ADA)
    nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014 (53604B00) MAY NOT BE A PROBLEM,

    this is a tenative posting - Appears that April 29 driver is a problem, July 2014 drivers seem OK

    closed-dpc-watchdog.html#post379761 ) [br] Possible fix: [br] Or uninstall

    the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (uncertain if this is possible)

    The following is for informational purposes only.
    **************************Sun Mar  1 09:47:06.389 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030115-14890-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 2:04:08.821
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+20198 )
    BugCheck 19, {21, ffffe001ee71a000, 1e00, 3000000031e01}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
    Arg2: ffffe001ee71a000, The pool pointer being freed.
    Arg3: 0000000000001e00, The number of bytes allocated for the pool block.
    Arg4: 0003000000031e01, The corrupted value found following the pool block.
    BUGCHECK_STR:  0x19_21
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x19_21_RTKVHD64+20198
      BIOS Version                  2101
      BIOS Release Date             04/17/2014
      Manufacturer                  To be filled by O.E.M.
      Baseboard Manufacturer        ASUSTeK COMPUTER INC.
      Product Name                  To be filled by O.E.M.
      Baseboard Product             CROSSHAIR V FORMULA-Z
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Mar  1 09:47:06.389 2015 (UTC - 5:00)**************************
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
    WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    netr28ux.sys                Thu Apr 25 22:33:43 2013 (5179E787)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
    tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
    dtscsidrv.SYS               Tue Sep 10 09:56:12 2013 (522F24FC)
    RTKVHD64.sys                Mon Oct  7 09:59:13 2013 (5252BE31)
    sptd.sys                    Thu Oct 31 11:26:53 2013 (527276BD)
    asstor64.sys                Mon Jan 27 04:30:34 2014 (52E6273A)
    cpuz137_x64.sys             Mon Feb 17 09:22:16 2014 (53021B18)
    kl1.sys                     Thu Feb 20 03:58:38 2014 (5305C3BE)
    dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
    klim6.sys                   Tue Feb 25 04:08:42 2014 (530C5D9A)
    klwfp.sys                   Wed Mar 19 09:00:11 2014 (532994DB)
    kneps.sys                   Wed Mar 26 09:04:31 2014 (5332D05F)
    klkbdflt.sys                Fri Mar 28 09:50:45 2014 (53357E35)
    klhk.sys                    Thu Apr 10 09:24:25 2014 (53469B89)
    klflt.sys                   Wed Sep  3 09:33:04 2014 (54071890)
    SamsungRapidDiskFltr.sys    Tue Sep 16 04:53:25 2014 (5417FA85)
    SamsungRapidFSFltr.sys      Tue Sep 16 04:53:46 2014 (5417FA9A)
    klif.sys                    Fri Sep 26 09:17:10 2014 (54256756)
    HWiNFO64A.SYS               Thu Oct  2 14:24:39 2014 (542D9867)
    nvhda64v.sys                Thu Oct  9 13:02:27 2014 (5436BFA3)
    nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
    NvStreamKms.sys             Mon Jan 12 12:56:42 2015 (54B40ADA)
    nvlddmkm.sys                Thu Feb  5 13:01:37 2015 (54D3B001)
      My System SpecsSystem Spec

Frequent BSODs when using skype or when gaming
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