Windows 8 and 8.1 Forums


Random reboots- rougue malware?

  1. #1


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre

    Random reboots- rougue malware?


    Hi, I have been examining Event Viewer after some random reboots, from 'Sleep' mode.
    I attach 3 pics from Event Viewer, one of the reboot fault, which according to the Viewer happens about every day, and two other pics of the residues of programs I tried to remove which could be causing it. I know Jotzey is spyware/malware. Please advise? (EDITED.)
    Attachment 58576Attachment 58575Attachment 58578

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please follow these instructions: Blue Screen of Death (BSOD) Posting Instructions
    Run a scan with adwcleaner and remove everything it finds: AdwCleaner Download

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
      My System SpecsSystem Spec

  3. #3


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre


    And Jotzey?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    adwcleaner will take care of that, but that's just an adware. Please upload the log.
      My System SpecsSystem Spec

  5. #5


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre


    Attachment 58668Jeez only adware! It was a pig to remove.
    Cheers though.
    And will do re: log.
    The people who release these kinds of software onto the net deserve prison sentences. It's no different than going out and keying someone's car for fun.
    By the way I tried ESET scanner but it froze at 40%.
    Trying AdwCleaner now.
    (EDIT: Log attached)
    I have done everything else you suggested in your post (almost the same as in the other thread.)
    Except I haven't updated the drivers in red yet.
    Last edited by Zobadd123; 01 Mar 2015 at 15:11.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    It found Jotzey and apparently removed it. How's your browser now?
    If you want you can attach a zip file from the diagnostic tool I posted in the post above, regarding BSOD (These reports are usually really helpful with BSOD troubleshooting).
      My System SpecsSystem Spec

  7. #7


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre


    Hi softwaremaniac, I think the bsod issue is fixed now, thanks for all your help!
    EDIT:
    However I would like to remove the AOD driver as a precaution, ACPI is still a bit dodgy.
    I can't find "Non plug and play drivers" in device manager? I did click "View" and "Show hidden devices".
    I attach screenshot of my DM options.

    Attachment 58708
    Last edited by Zobadd123; 03 Mar 2015 at 01:42.
      My System SpecsSystem Spec

  8. #8


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre


    Hi the BSOD issue when waking from sleep still isn't fixed and I think I should make a posting in another thread?
    I sent the motherboard back to the manufacturer and got a replacement but that blue screened as well.
    I don't think its a RAM incompatibility issue, we got the RAM running at the correct speed.
    Could the BSOD be caused by graphics card incompatibility i.e. running the AMD card alongside the NVidia one? (see system spec)
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Yes. you can drive two same cards, but not different. Choose either nVidia or AMD. Try using a single one and see if there is any improvement.
      My System SpecsSystem Spec

  10. #10


    Guernsey, C.I., U.K.
    Posts : 30
    Windows 8.1 64 bit Pro with Media Centre


    OK cheers.
      My System SpecsSystem Spec

Random reboots- rougue malware?
Related Threads
Hello all. I have a Surface Pro 3 with 8.1. When i leave the device unattended overnight it reboots. There are numerous references in the event log about unexpected shutdowns. There is also this: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f I've attached the...
Hello, I've been having random reboots and I am unable to figure out the problem. It happens when I'm in the middle of demanding games or even browsing the internet. Computer just reboots without BSOD - only the Power failure error in the Win Log (Error 41 I think). I feel like it might be...
8.1 reboots from desktop in General Support
Ok, After nuking my computer, due to a fatal user profile issue that could not be recovered from, i reinstalled windows 8.1 from scratch. Everything should be great. However after 1-2 weeks, I've started to experience a new issue that is driving me nuts. The computer is hanging at two points. ...
If someone can help me diag my mini dump files that would be great. Computer specs: Motherboard: Gigabyte z77x-ud3h i7 3770k, never overclocked running stock 16GB crucial ballistix 4x4GB EVGA Nvidia Geforce GTX570 HD Antec high current 750w gamer PSU Problem: My computer crashes...
I've been dealing with a bit of an issue with my rig for the past few weeks. The computer will randomly reboot with absolutely no warning and seemingly no trace left on the computer (no dumps, etc). At first I thought it was a bad power supply. I happen to have redundant power supplies so I...
Solved Random Reboots After Motherboard Replaced in BSOD Crashes and Debugging
Hey guys My PC was running fine till one day motherboard's onboard lan stopped working ! I gave my motherboard for RMA and in return they gave me a repaired motherboard. Since the change of motherboard the system randomly reboots itself. Tried doing a clean install of OS, updated BIOS,...
Forced to Refresh after Random reboots, BSOD in BSOD Crashes and Debugging
I recently built my first pc and have been running into some issues. First when leaving my pc on overnight I woke up and found it off, and multiple times have had the dialog "Your computer has ran into a problem and had to restart". Earlier today I received the BSOD and was forced to "Refresh"...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook