Windows 8 and 8.1 Forums


BSOD (APC_INDEX_MISMATCH) running Cubase LE AI Elements 7

  1. #1


    Posts : 23
    windows 8.1

    BSOD (APC_INDEX_MISMATCH) running Cubase LE AI Elements 7


    I installed Cubase Elements 7 on a HP Pavillion notebook 17-F049-ND running Windows 8.1. I bought the notebook december 2014. While running Cubase Elements 7 the computer frequently BSOD's with the APC_INDEX_MISMATCH notice. Crash dump indicates the ntkrnlmp.exe is involved. Here's where my understanding ends. Please help.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    There is a problem with this device: eLicenser ROOT\SYNCROSOFT_PROTECTION_DEVICE\0000 This device cannot start.
    eLicenser ROOT\SYNCROSOFT_PROTECTION_DEVICE\0001 This device cannot start.


    I would suggest you to uninstall the currently installed AMD Driver using the Display Driver Tool from this **LINK**. Once it has removed the drivers, reinstall the latest drivers from the AMD Website and see if the crashes persist or not.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    I can see both AVG and McAffee are installed. That's highly unsafe. Please use their removal tools and remove them both and see how is your system acting then.

    AVG: AVG | Download tools and utilities
    McAffee: http://download.mcafee.com/products/...tches/MCPR.exe

    Code:
    WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1) 
    HP  wireless driver - 1st seen in Windows 8[br]Apparently related to various  keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    Accelerometer.sys  Tue Feb 26 21:08:10 2013 (512D162A) 
    HP Mobile Data Protection System  Accelerometer 
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys 
    
    hpdskflt.sys Tue Feb 26  21:08:12 2013 (512D162C) 
    HP Mobile Data Protection System Disk Filter 
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys 
    
    Tpkd.sys Thu Apr 11 23:04:30 2013  (5167255E) 
    
    Tpkd.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    amdxata.sys Tue Jul 9 00:45:00 2013 (51DB40EC) 
    AMD storage  controller driver - usually from the Windows 7 DVD 
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys 
    
    amdsata.sys Tue Jul 9 00:54:38  2013 (51DB432E) 
    AMD AHCI 1.2 Device Driver 
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys 
    
    AODDriver2.sys  Mon Nov 4 20:47:26 2013 (5277F9CE) 
    AMD Overdrive; also in  EasyTune6 for Gigabyte motherboard [br] Known BSOD issues  in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI  Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys 
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys 
    
    CLVirtualDrive.sys Tue Nov 12  04:31:36 2013 (5281A118) 
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    amdkmpfd.sys Fri Dec 13  06:33:34 2013 (52AA9C2E) 
    AMD PCI Root Bus Lower Filter 
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys 
    
    Rt630x64.sys Wed Dec 18 04:30:14  2013 (52B116C6) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    RtsP2Stor.sys Fri Jan 3 09:06:41  2014 (52C66F91) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys 
    
    clwvd.sys Tue Jan 28 04:58:36  2014 (52E72AEC) 
    CyberLink WebCam Virtual Driver 
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys 
    
    usbfilter.sys Mon Feb 17 07:23:43  2014 (5301AAEF) 
    AMD USB Filter Driver (likely part of the chipset drivers)  
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys 
    
    AMDACPKSL.SYS Wed Mar 12  00:49:44 2014 (531FA118) 
    included in the AMD/ATI Catalyst WDM drivers  package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Wed Mar 12 00:50:02  2014 (531FA12A) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    ffusb2audio.sys Mon Mar 17  12:38:20 2014 (5326DEAC) 
    Focusrite audio USB 2.0 driver 
    http://www.carrona.org/drivers/driver.php?id=ffusb2audio.sys 
    
    SynTP.sys Tue Apr 22 03:00:29  2014 (5355BF2D) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_AMDASF.sys Tue Apr 22  03:08:46 2014 (5355C11E) 
    Synaptics Touchpad SMBus Driver 
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys 
    
    RTKVHD64.sys Tue Apr 22  13:45:50 2014 (5356566E) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    atikmpag.sys Fri Jun 6 03:31:25  2014 (539119ED) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Fri Jun 6 04:31:01  2014 (539127E5) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    RtkBtfilter.sys Tue Sep 2  08:18:24 2014 (54056130) 
    Filter Driver for the Realtek Bluetooth  Chip[br]lenovo: Realtek Bluetooth 4.0 driver for Windows 8 (64-bit) 
    http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys 
    
    mfencbdc.sys Fri Sep 19  12:38:20 2014 (541C079C) 
    McAfee Event driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys 
    
    avgwfpa.sys Wed Sep 24 21:03:37  2014 (54231589) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    mfehidk.sys Thu Sep 25 00:26:25  2014 (54234511) 
    McAfee Host Intrusion Detection Link Driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys 
    
    mfewfpk.sys Thu Sep 25 00:26:43  2014 (54234523) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys 
    
    mfeapfk.sys Thu Sep 25 00:27:27  2014 (5423454F) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys 
    
    mfeavfk.sys Thu Sep 25 00:27:42  2014 (5423455E) 
    McAfee Anti-Virus File System Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys 
    
    mfefirek.sys Thu Sep 25 00:29:05  2014 (542345B1) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys 
    
    cfwids.sys Thu Sep 25 00:29:30  2014 (542345CA) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys 
    
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    rtwlane.sys Tue Oct 7 15:09:25  2014 (5433E605) 
    Realtek PCI-E Wireless LAN NIC NDIS Driver 
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys 
    
    avgidsha.sys Tue Nov 18 21:42:01  2014 (546BAF19) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    avgidsdrivera.sys Mon Dec 8  21:24:21 2014 (548608F5) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    diginet.sys Thu Dec 18  06:09:51 2014 (5492619F) 
    Avid Technology Pro Tools 
    http://www.carrona.org/drivers/driver.php?id=diginet.sys 
    
    
    
    Debug session time: Tue  Feb 24 10:48:27.134 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\022415-32937-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:03:07.983  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7fff13790e4a, 0, fffe, ffffd001ef3cfb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007fff13790e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd001ef3cfb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 10:44:26.172 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-32359-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:15:31.021  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ff99a9f0e4a, 0, fffe, ffffd001f8c7fb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff99a9f0e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd001f8c7fb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 10:28:17.661 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-40203-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:17:34.510  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffccaa30e4a, 0, fffe, ffffd0019d9bcb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffccaa30e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0019d9bcb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 10:10:04.598 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-41875-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 7:43:47.447  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ff8f7380e4a, 0, fffe, ffffd0016fd44b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff8f7380e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0016fd44b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 01:20:04.341 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-28093-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:12:26.192  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffc30440e4a, 0, fffe, ffffd0021b198b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffc30440e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0021b198b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 01:07:06.313 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-35968-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:02:07.162  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffa6aba0e4a, 0, fffe, ffffd0017ce79b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffa6aba0e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0017ce79b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 24 01:04:04.157 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022415-29062-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 2:08:41.004  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffdca3e0e4a, 0, fffe, ffffd00060821b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffdca3e0e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00060821b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 22:54:30.043 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-26203-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:12:14.888  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ff9ed590e4a, 0, fffe, ffffd000577e5b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff9ed590e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd000577e5b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 22:41:42.601 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-26765-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:05:18.455  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffdcb820e4a, 0, fffe, ffffd001bb208b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffdcb820e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd001bb208b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 21:44:07.045 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-28937-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:03:49.892  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffe07520e4a, 0, fffe, ffffd00108c2fb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffe07520e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00108c2fb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 21:39:22.544 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-27078-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 2:51:59.391  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffd94f00e4a, 0, fffe, ffffd00026dc2b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffd94f00e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00026dc2b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 18:46:29.229 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-26718-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:17:04.078  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ff8f3120e4a, 0, fffe, ffffd001506cfb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff8f3120e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd001506cfb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 18:28:32.761 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-30750-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:10:15.609  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffa1a410e4a, 0, fffe, ffffd00170a07b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffa1a410e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00170a07b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 18:17:24.551 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-33031-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:17:18.396  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7fffeaf50e4a, 0, fffe, ffffd0003b33db00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007fffeaf50e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0003b33db00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Feb 23 17:58:56.025 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-40765-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 1 days 6:38:33.396  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffeacb60e4a, 0, fffe, ffffd00021c3cb00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffeacb60e4a, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00021c3cb00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Feb 20 17:05:08.421 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022015-44843-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 8:01:09.269  
    *** WARNING: Unable to verify timestamp for atikmpag.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for atikmpag.sys  
    Probably caused by : atikmpag.sys ( atikmpag+bf2c ) 
    BugCheck 116,  {ffffe0004aa6b380, fffff80172281f2c, 0, d} 
    BugCheck Info: VIDEO_TDR_FAILURE (116)  
    Bugcheck code 00000116 
    Arguments: 
    Arg1: ffffe0004aa6b380, Optional  pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). 
    Arg2:  fffff80172281f2c, The pointer into responsible device driver module (e.g. owner  tag). 
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last  failed operation. 
    Arg4: 000000000000000d, Optional internal context  dependent data. 
    BUGCHECK_STR: 0x116 
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys 
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP Pavilion 17  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 26 18:47:59 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 26 18:47:59 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 26 18:47:59 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 23
    windows 8.1

    Stil crashing


    I deleted the eLicencer in device manager.
    I removed the graphic driver using the Display Drover Tool from Display Driver Uninstaller Download version 14.0.0.1
    I loaded new drivers downloaded from AMD. I did not try the DRIVER ONLY install because I use a second monitor on this laptop that would not be supported with driver only.
    I uninstalled McAffee and disabled AVG.
    I am not overclocking.
    I disabled all possible programs running in the background via msconfig startup.

    The crashes still persist and still report APC_INDEX_MISMATCH. They occur on different occasions but only when I run the Cubase Elements 7 program.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    ASIO4All could be the cause. You have to set Steinberg to use this.
      My System SpecsSystem Spec

  5. #5


    Posts : 23
    windows 8.1


    Hi softwaremaniac. Thanks. I don't exactly understand what you mean by "you have to set Steinberg to use this". And where do I find ASIO4all on my system? Please elaborate.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    To be honest, I don't know exactly. But apparently it's something related to Sibelius because people have experienced crashes with it and I've read on another forum that this can help.
    ASIO4ALL - Universal ASIO Driver
    Look for an updated version of Sibelius.
      My System SpecsSystem Spec

  7. #7


    Posts : 23
    windows 8.1

    No ASIO4ALL


    I am using the Focusrite ASIO driver. I see no universal ASIO driver in my setup. I attached a screendump of a search on C:/ for "ASIO". Attachment 59143
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Yes. OK. You're using a different problem, but I suspect that the problem is somewhere in Sibelius's settings or the program itself, since you say the crash doesn't occur anywhere else, right?
      My System SpecsSystem Spec

  9. #9


    Posts : 23
    windows 8.1

    Sibelius?


    You mean Avid Sibelius? I don't use Sibelius. The crashes occur in Steinberg Cubase Elements 7.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64
      My System SpecsSystem Spec

Page 1 of 5 123 ... LastLast
BSOD (APC_INDEX_MISMATCH) running Cubase LE AI Elements 7
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