Windows 8 and 8.1 Forums


BSOD (APC_INDEX_MISMATCH) running Cubase LE AI Elements 7

  1. #11


    Posts : 23
    windows 8.1


    Yes I've seen that thread. It's one of the first hits that appear when you google on steinberg cubase elements 7 bsod. However I cannot connect this to my case.

    - I'm using another ASIO driver (focusrite) - I checked that, I use the newest driver, it should be ok.
    - I always get the mention APC_INDEX_MISMATCH
    - In the crash dumps there's always a mention of ntkrnlmp.exe

      My System SpecsSystem Spec

  2. #12


    Posts : 2,480
    Windows 10 Pro x64


    Could you try another version of the software?
      My System SpecsSystem Spec

  3. #13


    Posts : 23
    windows 8.1


    Not easily. This is a trial version. The next version (Cubase Artist 8) has no trial version and must be purchased.
      My System SpecsSystem Spec

  4. #14


    Posts : 2,480
    Windows 10 Pro x64


    Enable Driver Verifier: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums
    Post back when it crashes with a new minidump.
      My System SpecsSystem Spec

  5. #15


    Posts : 23
    windows 8.1


    I ran the Verifier following the steps on that page. After step 8 Re-boot the computer kept rebooting into BSOD's with the message SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION. After this happened a few times I ran system restore and went back to the restore point I made before running the Verifier.

    What do I do now? Follow the steps from 'To check Driver Verifier Status'? Or send the latest dump file?
      My System SpecsSystem Spec

  6. #16


    Posts : 2,480
    Windows 10 Pro x64


    Oh, re-enable it and let it crash. When it crashes and you can't boot up, boot into safe mode with networking and get me the latest created dumps. That might give us a clue.
      My System SpecsSystem Spec

  7. #17


    Posts : 23
    windows 8.1

    new minidumps


    I reenabled the Verifier and after re-boot it kept crashing again with the SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION notice. I re-booted in save mode and I have the last 5 minidump crash dumps attached to this message.
      My System SpecsSystem Spec

  8. #18


    Posts : 2,480
    Windows 10 Pro x64


    Avid Technology Pro Tools is the cause. Uninstall that please, but first test your RAM: RAM - Test with Memtest86+ - Windows 7 Help Forums
    one stick at a time eight passes per stick.

    Code:
    WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1) 
    HP  wireless driver - 1st seen in Windows 8[br]Apparently related to various  keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    Accelerometer.sys  Tue Feb 26 21:08:10 2013 (512D162A) 
    HP Mobile Data Protection System  Accelerometer 
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys 
    
    hpdskflt.sys Tue Feb 26  21:08:12 2013 (512D162C) 
    HP Mobile Data Protection System Disk Filter 
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys 
    
    Tpkd.sys Thu Apr 11 23:04:30 2013  (5167255E) 
    
    Tpkd.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    amdxata.sys Tue Jul 9 00:45:00 2013 (51DB40EC) 
    AMD storage  controller driver - usually from the Windows 7 DVD 
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys 
    
    amdsata.sys Tue Jul 9 00:54:38  2013 (51DB432E) 
    AMD AHCI 1.2 Device Driver 
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys 
    
    CLVirtualDrive.sys Tue Nov 12  04:31:36 2013 (5281A118) 
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    Rt630x64.sys Wed Dec 18  04:30:14 2013 (52B116C6) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    RtsP2Stor.sys Fri Jan 3 09:06:41  2014 (52C66F91) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys 
    
    clwvd.sys Tue Jan 28 04:58:36  2014 (52E72AEC) 
    CyberLink WebCam Virtual Driver 
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys 
    
    AODDriver2.sys  Tue Feb 11 12:06:52 2014 (52FA044C) 
    AMD Overdrive; also in  EasyTune6 for Gigabyte motherboard [br] Known BSOD issues  in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI  Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys 
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys 
    
    usbfilter.sys Mon Feb 17  07:23:43 2014 (5301AAEF) 
    AMD USB Filter Driver (likely part of the chipset  drivers) 
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys 
    
    ffusb2audio.sys Mon Mar 17  12:38:20 2014 (5326DEAC) 
    Focusrite audio USB 2.0 driver 
    http://www.carrona.org/drivers/driver.php?id=ffusb2audio.sys 
    
    SynTP.sys Tue Apr 22 03:00:29  2014 (5355BF2D) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_AMDASF.sys Tue Apr 22  03:08:46 2014 (5355C11E) 
    Synaptics Touchpad SMBus Driver 
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys 
    
    RTKVHD64.sys Tue Apr 22  13:45:50 2014 (5356566E) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43  2014 (53A6400F) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    RtkBtfilter.sys Tue Sep 2  08:18:24 2014 (54056130) 
    Filter Driver for the Realtek Bluetooth  Chip[br]lenovo: Realtek Bluetooth 4.0 driver for Windows 8 (64-bit) 
    http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys 
    
    rtwlane.sys Tue Oct 7 15:09:25  2014 (5433E605) 
    Realtek PCI-E Wireless LAN NIC NDIS Driver 
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys 
    
    appexDrv.sys Mon Oct 13 07:43:47  2014 (543B6693) 
    AMD Quick Stream Technology - flow processing engine driver  
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys 
    
    amdkmpfd.sys Tue Oct 28 00:26:38  2014 (544ED4AE) 
    AMD PCI Root Bus Lower Filter 
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys 
    
    ndisrfl.sys Fri Oct 31 06:04:58  2014 (5453187A) 
    
    ndisrfl.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    nettap630.sys Fri Oct 31 06:05:24 2014 (54531894)  
    
    nettap630.sys - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    avgidsha.sys  Tue Nov 18 21:42:01 2014 (546BAF19) 
    AVG IDS Application Activity Monitor  Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    atikmpag.sys Fri Nov 21 03:08:54  2014 (546E9EB6) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    diginet.sys Thu Dec 18 06:09:51  2014 (5492619F) 
    Avid Technology Pro Tools 
    http://www.carrona.org/drivers/driver.php?id=diginet.sys 
    
    avgmfx64.sys Fri Jan 23 09:42:09  2015 (54C20961) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    avgwfpa.sys Fri Jan 23 09:44:50  2015 (54C20A02) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    avgloga.sys Tue Feb 3 10:47:20  2015 (54D09928) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgidsdrivera.sys Thu Feb 19  21:26:53 2015 (54E6470D) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    
    
    Debug session time:  Sat Mar 14 09:19:55.321 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\031415-10906-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:00:33.267  
    *** WARNING: Unable to verify timestamp for diginet.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for diginet.sys  
    Probably caused by : diginet.sys ( diginet+1525 ) 
    BugCheck C1,  {ffffcf80e793af90, ffffcf80e793affc, 51406c, 24} 
    BugCheck Info: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION  (c1) 
    Bugcheck code 000000c1 
    Arguments: 
    Arg1: ffffcf80e793af90,  address trying to free 
    Arg2: ffffcf80e793affc, address where bits are  corrupted 
    Arg3: 000000000051406c, (reserved) 
    Arg4: 0000000000000024,  caller is freeing an address where bytes after the end of the allocation have  been overwritten 
    BUGCHECK_STR: 0xC1_24 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0xC1_24_VRF_diginet+1525 
    BiosVersion = F.34  
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer = Hewlett-Packard  
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Mar 14 00:31:26.888 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031415-23453-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:00:32.833  
    *** WARNING: Unable to verify timestamp for diginet.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for diginet.sys  
    Probably caused by : diginet.sys ( diginet+1525 ) 
    BugCheck C1,  {ffffcf8086ff0f90, ffffcf8086ff0ffc, 35406c, 24} 
    BugCheck Info: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION  (c1) 
    Bugcheck code 000000c1 
    Arguments: 
    Arg1: ffffcf8086ff0f90,  address trying to free 
    Arg2: ffffcf8086ff0ffc, address where bits are  corrupted 
    Arg3: 000000000035406c, (reserved) 
    Arg4: 0000000000000024,  caller is freeing an address where bytes after the end of the allocation have  been overwritten 
    BUGCHECK_STR: 0xC1_24 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0xC1_24_VRF_diginet+1525 
    BiosVersion = F.34  
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer = Hewlett-Packard  
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 13 23:57:43.410 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-28343-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 0:17:21.253  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ff9f23c0dfa, 0, fffe, ffffd000a5678b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff9f23c0dfa, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd000a5678b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Mar 13 23:39:52.297 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\031315-26593-01.dmp] 
    Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
    System Uptime: 0 days 1:01:05.144  
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )  
    BugCheck 1, {7ffba4780dfa, 0, fffe, ffffd00215697b00} 
    BugCheck Info: APC_INDEX_MISMATCH (1)  
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffba4780dfa, Address of  system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00215697b00, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Cubase LE AI E 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    BiosVersion = F.34 
    BiosReleaseDate = 12/04/2014 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP Pavilion 17 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Mar 14 11:13:45 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Mar 14 11:13:45 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Mar 14 11:13:45 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  9. #19


    Posts : 23
    windows 8.1


    I ran the memory test for 18 hours. Then it had finished 5 passes with 0 errors.

    Funny you say Avid Technology Pro Tools is the cause. I installed this software as an alternative to Cubase Elements 7 because Cubase Elements 7 BSOD'd my laptop. I didn't run it yet, because I first needed to buy a special USB stick which is required for the licence. I didn't install that yet.

    So what's the next step? Uninstall Avid Technology Pro Tools?
      My System SpecsSystem Spec

  10. #20


    Posts : 2,480
    Windows 10 Pro x64


    Yes, uninstall it and monitor your PC for crashes, but don't install any alternative software yet.
      My System SpecsSystem Spec

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BSOD (APC_INDEX_MISMATCH) running Cubase LE AI Elements 7
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