Windows 8 and 8.1 Forums


BSOD FAT_FILE_SYSTEM; then Explorer Hangs

  1. #1


    Virginia
    Posts : 20
    Windows 8.1 Pro

    BSOD FAT_FILE_SYSTEM; then Explorer Hangs


    Hello,

    So, my computer was working fine for several months, when one time I got a BSOD during bootup: FAT_FILE_SYSTEM, and since it's Windows 8, I got nothing else. Soluto states that it's 00000023. After a hard reset, Explorer hangs, and I get the dialog box prompting to end the process. When I choose the "End Process" button, it doesn't do anything. I then booted into Safe Mode, doing a scan with Malwarebytes and Avast, finding nothing. Also, a "sfc /scannow" does nothing. I then did a system restore, and it fixed the issue, however today, explorer still hangs.

    My computer is a HP Pavilion dv7-6c43cl running Windows 8.1, and all updates are installed. I'm posting this on an alternate computer; even on Safe Mode I couldn't get the logs, or even post this - IE hangs too.
    Logs attached, however computer hung during creation, logs are up to what it finished in the time.
    Thanks in advance, and I'll get the logs ASAP.

    LOGS: Attachment 58326
    EDIT: The .nfo file is corrupted. Download a fresh copy: Attachment 58338
    Last edited by etnguyen03; 21 Feb 2015 at 13:06. Reason: .nfo file reupload

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Test your HDD with HD Tune. If that's not possible, please burn SeaTools for DOS on a blank disk and boot your computer from it in order to test your HDD. SeaTools for DOS | Seagate
      My System SpecsSystem Spec

  3. #3


    Virginia
    Posts : 20
    Windows 8.1 Pro


    Hello,

    I have 2 HDD's: Crucial M500 for System HDD, and HGST 750GB for data. I just did the copy information on every tab, here you go.

    SYSTEM:
    HD Tune: Crucial_CT240M50 Benchmark
    Transfer Rate Minimum : 129.6 MB/sec
    Transfer Rate Maximum : 264.3 MB/sec
    Transfer Rate Average : 174.6 MB/sec
    Access Time : 0.2 ms
    Burst Rate : 90.0 MB/sec
    CPU Usage : 3.8%

    HD Tune: Crucial_CT240M50 Information
    Firmware version : MU05
    Serial number : 14190C200D5C
    Capacity : 223.6 GB (~240.1 GB)
    Buffer size : n/a
    Standard : ATA/ATAPI-0 - SATA II
    Supported mode : UDMA Mode 6 (Ultra ATA/133)
    Current mode : UDMA Mode 6 (Ultra ATA/133)
    S.M.A.R.T : yes
    48-bit Address : yes
    Read Look-Ahead : yes
    Write Cache : yes
    Host Protected Area : yes
    Device Configuration Overlay : yes
    Automatic Acoustic Management: no
    Power Management : yes
    Advanced Power Management : yes
    Power-up in Standby : no
    Security Mode : yes
    Firmware Upgradable : yes
    Partition : 1
    Drive letter :
    Label :
    Capacity : 37581 MB
    Usage : 0.00%
    Type : NTFS
    Bootable : Yes
    Partition : 2
    Drive letter : C:\
    Label :
    Capacity : 191352 MB
    Usage : 79.42%
    Type : NTFS
    Bootable : No

    HD Tune: Crucial_CT240M50 Health
    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 100 100 0 3 Ok
    (05) Reallocated Sector Count 100 100 0 0 Ok
    (09) Power On Hours Count 100 100 0 812 Ok
    (0C) Power Cycle Count 100 100 0 120 Ok
    (AB) (unknown attribute) 100 100 0 0 Ok
    (AC) (unknown attribute) 100 100 0 0 Ok
    (AD) (unknown attribute) 100 100 0 19 Ok
    (AE) (unknown attribute) 100 100 0 18 Ok
    (B4) (unknown attribute) 0 0 0 4066 Ok
    (B7) (unknown attribute) 100 100 0 0 Ok
    (B8) (unknown attribute) 100 100 0 0 Ok
    (BB) (unknown attribute) 100 100 0 0 Ok
    (C2) Temperature 69 50 0 31 Ok
    (C4) Reallocated Event Count 100 100 0 0 Ok
    (C5) Current Pending Sector 100 100 0 0 Ok
    (C6) Offline Uncorrectable 100 100 0 0 Ok
    (C7) Ultra DMA CRC Error Count 100 100 0 0 Ok
    (CA) TA Counter Increased 100 100 0 0 Ok
    (CE) Flying Height 100 100 0 0 Ok
    (D2) (unknown attribute) 100 100 0 0 Ok
    (F6) (unknown attribute) 100 100 0 -44109553 Ok
    (F7) (unknown attribute) 100 100 0 139467085 Ok
    (F8) (unknown attribute) 100 100 0 173112332 Ok
    Power On Time : 812
    Health Status : Ok

    HD Tune: Crucial_CT240M50 Error Scan
    Scanned data : 228845 MB
    Damaged Blocks : 0.0 %
    Elapsed Time : 0:02



    DATA:
    HD Tune: HGST HTS541075A9E680 Information
    Firmware version : JA2OA590
    Serial number : JD13001BGB0XLK
    Capacity : 698.6 GB (~750.2 GB)
    Buffer size : 8192 KB
    Standard : ATA/ATAPI-0 - SATA II
    Supported mode : UDMA Mode 6 (Ultra ATA/133)
    Current mode : UDMA Mode 6 (Ultra ATA/133)
    S.M.A.R.T : yes
    48-bit Address : yes
    Read Look-Ahead : yes
    Write Cache : yes
    Host Protected Area : no
    Device Configuration Overlay : yes
    Automatic Acoustic Management: no
    Power Management : yes
    Advanced Power Management : yes
    Power-up in Standby : no
    Security Mode : yes
    Firmware Upgradable : yes
    Partition : 1
    Drive letter : E:\
    Label : Data
    Capacity : 715402 MB
    Usage : 71.32%
    Type : NTFS
    Bootable : No

    HD Tune: HGST HTS541075A9E680 Health
    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 100 91 62 0 Ok
    (02) Throughput Performance 100 100 40 0 Ok
    (03) Spin Up Time 166 100 33 1 Ok
    (04) Start/Stop Count 100 100 0 680 Ok
    (05) Reallocated Sector Count 100 100 5 458832 Ok
    (07) Seek Error Rate 100 100 67 0 Ok
    (08) Seek Time Performance 100 100 40 0 Ok
    (09) Power On Hours Count 87 87 0 5718 Ok
    (0A) Spin Retry Count 100 100 60 0 Ok
    (0C) Power Cycle Count 100 100 0 550 Ok
    (B7) (unknown attribute) 100 100 0 0 Ok
    (B8) (unknown attribute) 100 100 97 0 Ok
    (BB) (unknown attribute) 100 96 0 983044 Ok
    (BC) (unknown attribute) 100 100 0 1835010 Ok
    (BE) Airflow Temperature 70 49 45 488505374 Ok
    (BF) G-sense Error Rate 44 44 0 14539 Ok
    (C0) Power Off Retract Count 100 100 0 327685 Ok
    (C1) Load Cycle Count 80 80 0 204800 Ok
    (C4) Reallocated Event Count 100 100 0 10 Ok
    (C5) Current Pending Sector 100 100 0 0 Ok
    (C6) Offline Uncorrectable 100 100 0 0 Ok
    (C7) Ultra DMA CRC Error Count 100 100 0 0 Ok
    (DF) Load/Unload Retry Count 100 100 0 0 Ok
    Power On Time : 5718
    Health Status : Ok

    HD Tune: HGST HTS541075A9E680 Error Scan
    Scanned data : 715118 MB
    Damaged Blocks : 0.0 %
    Elapsed Time : 0:43
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    That was quick scan. Please do a full scan. MSINFO32.nfo is corrupted. Please try to re-attach it.
      My System SpecsSystem Spec

  5. #5


    Virginia
    Posts : 20
    Windows 8.1 Pro


    I generated another one (the .nfo): Attachment 58340

    Results for SYSTEM:
    HD Tune: Crucial_CT240M50 Error Scan
    Scanned data : 228845 MB
    Damaged Blocks : 0.0 %
    Elapsed Time : 31:32


    DATA:
    HD Tune: HGST HTS541075A9E680 Error Scan
    Scanned data : 715118 MB
    Damaged Blocks : 0.0 %
    Elapsed Time : 156:10
    Last edited by etnguyen03; 21 Feb 2015 at 13:10. Reason: attachment
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Microsoft Hyper-V Virtual Machine Bus Provider ROOT\VMBUS\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Photosmart C4700 series ROOT\MULTIFUNCTION\0000 This device is disabled.
    Not Available ACPI\HPQ0004\2&DABA3FF&2 The drivers for this device are not installed.
    Microsoft Hyper-V Virtualization Infrastructure Driver ROOT\VID\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Photosmart C4700 series ROOT\IMAGE\0000 This device is disabled.
    VMware VMCI Host Device ROOT\VMWVMCIHOSTDEV\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Microsoft Hyper-V Virtual Disk Server ROOT\STORVSP\0000 This device is not working properly because Windows cannot load the drivers required for this device.


    Update drivers.
      My System SpecsSystem Spec

  7. #7


    Virginia
    Posts : 20
    Windows 8.1 Pro


    I'm in Safe Mode with Networking - that might be why. All my drivers are up to date anyway, and the Photosmart is enabled. Hyper-V is disabled in favor for VMware.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Try performing a clean boot. Did SFC find corrupt files or not? Have you run DISM?
      My System SpecsSystem Spec

  9. #9


    Virginia
    Posts : 20
    Windows 8.1 Pro


    On a clean boot (which helped a little bit), SFC did not find anything. DISM (ran by "dism /online /cleanup-image /restorehealth") errored:

    Code:
    The restore operation failed. Either the repair source was not found or the comp
    onent store cannot be repaired.
    
    Error: 0x800f081f
    
    DISM failed. No operation was performed.
    For more information, review the log file.
    
    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
    Log: Attachment 58349
    I did run DISM multiple times, it's the last one, if multiple are in there.

    Thanks!
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    Try this:

    dism /online /Cleanup-image /AnalyzeComponentStore
      My System SpecsSystem Spec

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