Solved BSOD FAT_FILE_SYSTEM; then Explorer Hangs

[etnguyen03]

Hello,

So, my computer was working fine for several months, when one time I got a BSOD during bootup: FAT_FILE_SYSTEM, and since it's Windows 8, I got nothing else. Soluto states that it's 00000023. After a hard reset, Explorer hangs, and I get the dialog box prompting to end the process. When I choose the "End Process" button, it doesn't do anything. I then booted into Safe Mode, doing a scan with Malwarebytes and Avast, finding nothing. Also, a "sfc /scannow" does nothing. I then did a system restore, and it fixed the issue, however today, explorer still hangs.

My computer is a HP Pavilion dv7-6c43cl running Windows 8.1, and all updates are installed. I'm posting this on an alternate computer; even on [DEL]Safe Mode I couldn't get the logs, or even post this - IE hangs too.
[/DEL] Logs attached, however computer hung during creation, logs are up to what it finished in the time.
Thanks in advance[DEL], and I'll get the logs ASAP.[/DEL]

LOGS: View attachment 58326
EDIT: The .nfo file is corrupted. Download a fresh copy: View attachment 58338

 

[softwaremaniac]

Test your HDD with HD Tune. If that's not possible, please burn SeaTools for DOS on a blank disk and boot your computer from it in order to test your HDD. SeaTools for DOS | Seagate

 

[etnguyen03]

Hello,

I have 2 HDD's: Crucial M500 for System HDD, and HGST 750GB for data. I just did the copy information on every tab, here you go.

SYSTEM:
HD Tune: Crucial_CT240M50 Benchmark
Transfer Rate Minimum : 129.6 MB/sec
Transfer Rate Maximum : 264.3 MB/sec
Transfer Rate Average : 174.6 MB/sec
Access Time : 0.2 ms
Burst Rate : 90.0 MB/sec
CPU Usage : 3.8%

HD Tune: Crucial_CT240M50 Information
Firmware version : MU05
Serial number : 14190C200D5C
Capacity : 223.6 GB (~240.1 GB)
Buffer size : n/a
Standard : ATA/ATAPI-0 - SATA II
Supported mode : UDMA Mode 6 (Ultra ATA/133)
Current mode : UDMA Mode 6 (Ultra ATA/133)
S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes
Partition : 1
Drive letter :
Label :
Capacity : 37581 MB
Usage : 0.00%
Type : NTFS
Bootable : Yes
Partition : 2
Drive letter : C:\
Label :
Capacity : 191352 MB
Usage : 79.42%
Type : NTFS
Bootable : No

HD Tune: Crucial_CT240M50 Health
ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 0 3 Ok
(05) Reallocated Sector Count 100 100 0 0 Ok
(09) Power On Hours Count 100 100 0 812 Ok
(0C) Power Cycle Count 100 100 0 120 Ok
(AB) (unknown attribute) 100 100 0 0 Ok
(AC) (unknown attribute) 100 100 0 0 Ok
(AD) (unknown attribute) 100 100 0 19 Ok
(AE) (unknown attribute) 100 100 0 18 Ok
(B4) (unknown attribute) 0 0 0 4066 Ok
(B7) (unknown attribute) 100 100 0 0 Ok
(B8) (unknown attribute) 100 100 0 0 Ok
(BB) (unknown attribute) 100 100 0 0 Ok
(C2) Temperature 69 50 0 31 Ok
(C4) Reallocated Event Count 100 100 0 0 Ok
(C5) Current Pending Sector 100 100 0 0 Ok
(C6) Offline Uncorrectable 100 100 0 0 Ok
(C7) Ultra DMA CRC Error Count 100 100 0 0 Ok
(CA) TA Counter Increased 100 100 0 0 Ok
(CE) Flying Height 100 100 0 0 Ok
(D2) (unknown attribute) 100 100 0 0 Ok
(F6) (unknown attribute) 100 100 0 -44109553 Ok
(F7) (unknown attribute) 100 100 0 139467085 Ok
(F8) (unknown attribute) 100 100 0 173112332 Ok
Power On Time : 812
Health Status : Ok

HD Tune: Crucial_CT240M50 Error Scan
Scanned data : 228845 MB
Damaged Blocks : 0.0 %
Elapsed Time : 0:02



DATA:
HD Tune: HGST HTS541075A9E680 Information
Firmware version : JA2OA590
Serial number : JD13001BGB0XLK
Capacity : 698.6 GB (~750.2 GB)
Buffer size : 8192 KB
Standard : ATA/ATAPI-0 - SATA II
Supported mode : UDMA Mode 6 (Ultra ATA/133)
Current mode : UDMA Mode 6 (Ultra ATA/133)
S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : no
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : yes
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes
Partition : 1
Drive letter : E:\
Label : Data
Capacity : 715402 MB
Usage : 71.32%
Type : NTFS
Bootable : No

HD Tune: HGST HTS541075A9E680 Health
ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 91 62 0 Ok
(02) Throughput Performance 100 100 40 0 Ok
(03) Spin Up Time 166 100 33 1 Ok
(04) Start/Stop Count 100 100 0 680 Ok
(05) Reallocated Sector Count 100 100 5 458832 Ok
(07) Seek Error Rate 100 100 67 0 Ok
(08) Seek Time Performance 100 100 40 0 Ok
(09) Power On Hours Count 87 87 0 5718 Ok
(0A) Spin Retry Count 100 100 60 0 Ok
(0C) Power Cycle Count 100 100 0 550 Ok
(B7) (unknown attribute) 100 100 0 0 Ok
(B8) (unknown attribute) 100 100 97 0 Ok
(BB) (unknown attribute) 100 96 0 983044 Ok
(BC) (unknown attribute) 100 100 0 1835010 Ok
(BE) Airflow Temperature 70 49 45 488505374 Ok
(BF) G-sense Error Rate 44 44 0 14539 Ok
(C0) Power Off Retract Count 100 100 0 327685 Ok
(C1) Load Cycle Count 80 80 0 204800 Ok
(C4) Reallocated Event Count 100 100 0 10 Ok
(C5) Current Pending Sector 100 100 0 0 Ok
(C6) Offline Uncorrectable 100 100 0 0 Ok
(C7) Ultra DMA CRC Error Count 100 100 0 0 Ok
(DF) Load/Unload Retry Count 100 100 0 0 Ok
Power On Time : 5718
Health Status : Ok

HD Tune: HGST HTS541075A9E680 Error Scan
Scanned data : 715118 MB
Damaged Blocks : 0.0 %
Elapsed Time : 0:43

 

[softwaremaniac]

That was quick scan. Please do a full scan. MSINFO32.nfo is corrupted. Please try to re-attach it.

 

[etnguyen03]

I generated another one (the .nfo): View attachment 58340

Results for SYSTEM:
HD Tune: Crucial_CT240M50 Error Scan
Scanned data : 228845 MB
Damaged Blocks : 0.0 %
Elapsed Time : 31:32


DATA:
HD Tune: HGST HTS541075A9E680 Error Scan
Scanned data : 715118 MB
Damaged Blocks : 0.0 %
Elapsed Time : 156:10

 

[softwaremaniac]

Microsoft Hyper-V Virtual Machine Bus Provider ROOT\VMBUS\0000 This device is not working properly because Windows cannot load the drivers required for this device.
Photosmart C4700 series ROOT\MULTIFUNCTION\0000 This device is disabled.
Not Available ACPI\HPQ0004\2&DABA3FF&2 The drivers for this device are not installed.
Microsoft Hyper-V Virtualization Infrastructure Driver ROOT\VID\0000 This device is not working properly because Windows cannot load the drivers required for this device.
Photosmart C4700 series ROOT\IMAGE\0000 This device is disabled.
VMware VMCI Host Device ROOT\VMWVMCIHOSTDEV\0000 This device is not working properly because Windows cannot load the drivers required for this device.
Microsoft Hyper-V Virtual Disk Server ROOT\STORVSP\0000 This device is not working properly because Windows cannot load the drivers required for this device.


Update drivers.

 

[etnguyen03]

I'm in Safe Mode with Networking - that might be why. All my drivers are up to date anyway, and the Photosmart is enabled. Hyper-V is disabled in favor for VMware.

 

[softwaremaniac]

Try performing a clean boot. Did SFC find corrupt files or not? Have you run DISM?

 

[etnguyen03]

On a clean boot (which helped a little bit), SFC did not find anything. DISM (ran by "dism /online /cleanup-image /restorehealth") errored:

The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Log: View attachment 58349
I did run DISM multiple times, it's the last one, if multiple are in there.

Thanks!

 

[softwaremaniac]

Try this:

dism /online /Cleanup-image /AnalyzeComponentStore

 

[etnguyen03]

Here's the output:

Component Store (WinSxS) information:
Windows Explorer Reported Size of Component Store : 9.35 GB
Actual Size of Component Store : 9.08 GB
    Shared with Windows : 4.71 GB
    Backups and Disabled Features : 2.27 GB
    Cache and Temporary Data : 2.09 GB
Date of Last Cleanup : 2015-01-23 07:21:31
Number of Reclaimable Packages : 0
Component Store Cleanup Recommended : No
The operation completed successfully.

Well now, every now and then IE hangs, explorer hangs, and I can't do anything except do a hard reset (hold power button).

 

[softwaremaniac]

Are you using legal OS?

 

[etnguyen03]

Yes, I am using a legal OS.

 

[softwaremaniac]

Check your Windows Minidump folder now. If there is something in it (dmp files) please zip them up and upload them.

 

[softwaremaniac]

Also schedule a Disk Check to be carried out on the next boot and try booting into Windows normally afterwards.

 

[etnguyen03]

There are no files in the minidump folder.
The Check Disk didn't do anything (it just said 100% and moved on), but I'm in normal mode!
[DEL]I'll test it tonight and tomorrow morning and I'll see if it's stable enough.[/DEL]
For some reason, IE keeps crashing. I successfully generated another one of the logs available here: View attachment 58416

Thanks for your help!

 

[etnguyen03]

For some reason, IE keeps crashing. I successfully generated another one of the logs available here: View attachment 58416

 

[softwaremaniac]

Zip files empty.

 

[etnguyen03]

Just saying, there's a bug with the DM Log Collector program, in which it zips an empty file. I had to manually zip it.
Here you go: https://www.dropbox.com/s/6wyiuasu8iwnf05/SFdebugFiles.zip?dl=0 (attachments don't work)

 

[softwaremaniac]

Install the missing drivers.
Photosmart C4700 series ROOT\MULTIFUNCTION\0000 This device is disabled.
Not Available ACPI\HPQ0004\2&DABA3FF&2 The drivers for this device are not installed.