Windows 8 and 8.1 Forums


system_thread_exeption_not_handled atikmdag.sys 0x1000007e

  1. #1


    England, UK
    Posts : 11
    Windows 10 Home 64bit

    system_thread_exeption_not_handled atikmdag.sys 0x1000007e


    For a start I know there will be solved cases out on these forums with the right answers but I really wanted to create my own thread specific to my computer, os and drivers.
    ------------------------------------------------
    Toshiba Laptop
    Windows 8.1 64bit
    Quad Core AMD A6-5200 APU with Radeon HD 8400
    8GB Ram
    ------------------------------------------------
    system_thread_exeption_not_handled
    atikmdag.sys
    0x1000007e
    ------------------------------------------------
    Has been happening for a while now at distant intervals.
    ONLY happening while I have been using Mozilla Firefox.
    Here is the file I got when I runned BlueScreenView:
    ==================================================
    Dump File : 021815-39328-01.dmp
    Crash Time : 18/02/2015 17:09:45
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff801`2caf512b
    Parameter 3 : ffffd001`892461b8
    Parameter 4 : ffffd001`892459c0
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+12445f
    File Description : ATI Radeon Kernel Mode Driver
    Product Name : ATI Radeon Family
    Company : Advanced Micro Devices, Inc.
    File Version : 8.01.01.1379
    Processor : x64
    Crash Address : atikmdag.sys+c512b
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\021815-39328-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 281,600
    Dump File Time : 18/02/2015 17:11:00
    ==================================================
    Looking at this I know its about the graphics drivers but I don't know how to fix them if I should uninstall and reinstall the drivers by the driver manager or some other way and then where to get the replacement drivers from.
    I have AMD catalyst control centre
    I am a frequent user of CCleaner and Driver Booster
    I know its not a driver I have installed from driver booster because I have never have gotten updates for the graphics drivers from driver booster.

    Please Help

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Try another driver version and give us a proper diagnostics file: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    In the time I posted this thread and the time that you posted your reply I have removed Firefox to see if the BSOD happens outside of it (so far its only happened in Firefox) and are using a different browser. I have also followed the steps for a fix (for atikmdag.sys BSOD) and am going to wait to see if the BSOD happens again. So therefore I am not going to post a proper diagnostics file. I'll only post it if the BSOD happens again.
    I hope thats with you.
    If you want me to post the diagnostics file anyway, please say.
    Also in the the case that the fix doesn't work and the BSOD happens again, (lets say it happens a few weeks, months from now) will I still get a reply even though the thread is old?

    Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Check your Add-ons and extensions in FF then. Yes, I want the diagnostics file, please.
      My System SpecsSystem Spec

  5. #5


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    Quote Originally Posted by softwaremaniac View Post
    Check your Add-ons and extensions in FF then.
    Sorry but I said that I uninstalled Firefox in the last post. Still I usually checked for plugin and extension updates and never added any dodgy tick 'recommended' box extensions.

    Anyway, I have attached the log made by the tool.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    I see you don't have Windows Updates installed. Please install them.
      My System SpecsSystem Spec

  7. #7


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    It seems it was an optional update for the graphics, which seems ironic, Here is the title: Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.3 - AMD Radeon HD 8400. Its embarrassing it being a graphics update and the fact that my problem is about the graphics, I checked for updates yesterday and it found none, I swear.

    EDIT:
    I don't understand, it says the update was released in April and I have just got the update now, why?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Probably it's optional and you haven't looked at optional updates at all.
      My System SpecsSystem Spec

  9. #9


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    Quote Originally Posted by softwaremaniac View Post
    Probably it's optional and you haven't looked at optional updates at all.
    Maybe

    Anyway is they anything else you can say about the log?
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    Looks fine. There are no problem devices listed.
      My System SpecsSystem Spec

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system_thread_exeption_not_handled atikmdag.sys 0x1000007e
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