Windows 8 and 8.1 Forums


system_thread_exeption_not_handled atikmdag.sys 0x1000007e

  1. #11


    England, UK
    Posts : 11
    Windows 10 Home 64bit

    Urgent: Bsod happened again


    Hello Again!
    As you may/maynot remember I changed my browser to Google Chrome because of the atikmdag.sys BSOD's I was having. I got fed up of Google Chrome and changed back to Mozilla Firefox and within the first 3 days of having it installed I encountered the exact same BSOD again (Today). This is the only time since I have last posted (Feb) that I have encountered the BSOD. I have only encountered the BSOD when using Mozilla Firefox to browse the web/watch videos. I know from using debugging tools that this BSOD is caused by a graphics card driver. (atikmdag.sys located: system32\drivers\atikmdag.sys)

    I am going to download the tool provided by this forum again and run through the process and attach it to the next post!
    BUT THIS TIME I AM NOT GOING TO BE STUPID AND ACCIDENTLY GET RID OF ALL THE CRASH DUMP FILES USING CCLEANER! BEFORE I RAN THE TOOL. THAT IS THE REASON YOU DIDN'T FIND ANY PROBLEM DEVICES! OOPS!
    Last edited by Ghostcatcher; 04 Jun 2015 at 15:06.

      My System SpecsSystem Spec

  2. #12


    England, UK
    Posts : 11
    Windows 10 Home 64bit

    URGENT: BSOD HAPPENED AGAIN (log tool)


    Here is the file generated by the tool!


    EDIT:
    I really want to keep using Mozilla Firefox and don't want to resort to other browsers but as it is looking so far, without any help I will have to continue to keep quiet like I was doing and use a different browser such as Opera because I sure ain't going back to Google Chrome
      My System SpecsSystem Spec

  3. #13


    Posts : 2,480
    Windows 10 Pro x64


    Turn off hardware acceleration and try. If it still crashes, try running it without Add-ons.
      My System SpecsSystem Spec

  4. #14


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    I have turned off hardware acceleration in Mozilla Firefox.
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by Ghostcatcher View Post
    I have turned off hardware acceleration in Mozilla Firefox.
    You will have no further problems. I and a number of other folks I ran into on a Toshiba Forum had this problem while using FF but no problems since turning off hardware acceleration.
      My System SpecsSystem Spec

  6. #16


    Posts : 2,480
    Windows 10 Pro x64


    I agree!
      My System SpecsSystem Spec

  7. #17


    England, UK
    Posts : 11
    Windows 10 Home 64bit


    Quote Originally Posted by cbwilsha View Post
    You will have no further problems. I and a number of other folks I ran into on a Toshiba Forum had this problem while using FF but no problems since turning off hardware acceleration.
    Thanks for the heads up!
    If I don't recieve a BSOD while using Mozilla Firefox (without hardware acceleration on) by the end of the month I will mark this thread as solved.

    Thanks to softwaremaniac and cbwilsha.
      My System SpecsSystem Spec

  8. #18


    England, UK
    Posts : 11
    Windows 10 Home 64bit

    Marked as solved


    I have marked this thread as solved as I have had no further BSOD'S since turing off Hardware Acceleration in FF
      My System SpecsSystem Spec

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