Windows 8 and 8.1 Forums


Multiple BSOD Messages, mostly while using Chrome

  1. #1


    Posts : 2
    Windows 8.1 64 bit

    Multiple BSOD Messages, mostly while using Chrome


    The one that we see the most often on our PC is BAD_POOL_CALLER, but once in a while I'll also see SYSTEM_SERVICE_EXCEPTION

    We use this PC for very basic stuff: Internet browsing, word processing, etc. I've noticed that these BSOD errors are almost always happening while using Chrome.

    I'm all but illiterate when it comes to troubleshooting as advanced as this, so any and all help is greatly appreciated. Thank you!

    I used the software provided in the sticky and I think I may have included an entire year's worth of error reports...sorry about that!!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Disabled device, why?
    SMART Virtual TabletPC ROOT\HIDCLASS\0001 This device is disabled.

    Update WD drivers in red and uninstall McAffee with its removal tool: http://download.mcafee.com/products/...tches/MCPR.exe

    Code:
    wdcsam64.sys Wed Apr 16 10:39:08 2008  (4805BB2C) 
    
    wdcsam64.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    SMARTVHidMiniVistaAmd64.sys Mon May 7 23:47:31 2012  (4FA842F3) 
    
    SMARTVHidMiniVistaAmd64.sys - this driver hasn't been added  to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    SMARTMouseFilterx64.sys Fri May  18 19:07:31 2012 (4FB681D3) 
    
    SMARTMouseFilterx64.sys - this driver hasn't been added to  the DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    WDUDSTcpBus.sys Sat Jun 9 04:22:01 2012  (4FD2B349) 
    
    WDUDSTcpBus.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    WDUDSMBus.sys Sat Jun 9 04:24:17 2012  (4FD2B3D1) 
    
    WDUDSMBus.sys  - this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    AsIO.sys Wed Aug 22 11:54:47 2012 (5034AC67) 
    Asus PCProbe Utility  
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys 
    
    HECIx64.sys Mon Dec 17 20:32:21 2012  (50CF7345) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    e1i63x64.sys Wed Mar 20 08:37:29  2013 (51496739) 
    Intel(R) Gigabit Adapter 
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys 
    
    athwnx.sys Mon Apr 1 07:32:05  2013 (51591BD5) 
    Driver for Qualcomm Atheros Extensible Wireless LAN  (CB42/CB43/MB42/MB43) Network Adapter device driver 
    http://www.carrona.org/drivers/driver.php?id=athwnx.sys 
    
    AtihdW86.sys Thu Apr 25 04:01:11  2013 (51788E67) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    iwdbus.sys Thu Sep 26  23:38:04 2013 (5244A93C) 
    Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    mfewfpk.sys Fri Jun 13 18:28:21  2014 (539B26A5) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys 
    
    mfeapfk.sys Fri Jun 13 18:28:47  2014 (539B26BF) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys 
    
    mfeavfk.sys Fri Jun 13 18:29:02  2014 (539B26CE) 
    McAfee Anti-Virus File System Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys 
    
    mfefirek.sys Fri Jun 13 18:30:21  2014 (539B271D) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys 
    
    cfwids.sys Fri Jun 13 18:30:46  2014 (539B2736) 
    McAfee 
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys 
    
    atikmpag.sys Sat Jul 5 03:26:52  2014 (53B7545C) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Sat Jul 5 03:39:13  2014 (53B75741) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    mfehidk.sys Tue Jul 15 18:20:17  2014 (53C554C1) 
    McAfee Host Intrusion Detection Link Driver 
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys 
    
    mfencbdc.sys Wed Aug 20 17:01:10  2014 (53F4B836) 
    McAfee Event driver 
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys 
    
    
    
    Debug session time: Wed  Feb 18 06:26:04.859 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021715-17656-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 1 days 4:33:43.514  
    *** WARNING: Unable to verify timestamp for mfencbdc.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for mfencbdc.sys  
    Probably caused by : mfencbdc.sys ( mfencbdc+4ac60 ) 
    BugCheck 3B,  {c0000005, fffff803c2d60629, ffffd0012e0ed3a0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff803c2d60629, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd0012e0ed3a0, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: WDDriveService 
    FAILURE_BUCKET_ID:  0x3B_mfencbdc+4ac60 
    MaxSpeed: 3400 
    CurrentSpeed: 3406 
    BiosVersion =  1207 
    BiosReleaseDate = 07/01/2013 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Feb 17 01:51:44.246 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021615-21531-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 3 days 2:37:42.732  
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for WDUDSMBus.sys  
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 ) 
    BugCheck C2, {7,  1200, 4030010, ffffe001e6a50e70} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030010, Memory contents of the pool block 
    Arg4:  ffffe001e6a50e70, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Feb 13 21:28:05.962 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021315-19593-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days  16:23:46.610 
    *** WARNING: Unable to verify timestamp for mfehidk.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for mfehidk.sys  
    Probably caused by : mfehidk.sys ( mfehidk+7f8b9 ) 
    BugCheck 135,  {ffffffffc0000005, ffffd001f2cfcb90, fffff8009bf145d0, ffffc0001097b7f0}  
    BugCheck Info: REGISTRY_FILTER_DRIVER_EXCEPTION  (135) 
    Bugcheck code 00000135 
    Arguments: 
    Arg1: ffffffffc0000005,  ExceptionCode 
    Arg2: ffffd001f2cfcb90, Address of the context record for the  exception that caused the bugcheck 
    Arg3: fffff8009bf145d0, The driver's  callback routine address 
    Arg4: ffffc0001097b7f0, Internal 
    BUGCHECK_STR:  0x135 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: SDFSSvc.exe  
    FAILURE_BUCKET_ID: 0x135_mfehidk+7f8b9 
    MaxSpeed: 3400 
    CurrentSpeed:  3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Feb 13 04:59:30.466 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021215-25546-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 16 days  6:29:45.297 
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  WDUDSMBus.sys 
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 )  
    BugCheck C2, {7, 1200, 4030012, ffffe0003a6ac1b0} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030012, Memory contents of the pool block 
    Arg4:  ffffe0003a6ac1b0, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Jan 27 22:28:55.526 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\012715-24234-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 1 days 2:46:43.174  
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for WDUDSMBus.sys  
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 ) 
    BugCheck C2, {7,  1200, 4030005, ffffe00193157c50} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030005, Memory contents of the pool block 
    Arg4:  ffffe00193157c50, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jun 29 23:24:52.956 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\062914-16078-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:05:01.604 
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  WDUDSMBus.sys 
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 )  
    BugCheck C2, {7, 1200, 4030005, ffffe000e8942c60} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030005, Memory contents of the pool block 
    Arg4:  ffffe000e8942c60, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jun 29 09:18:33.622 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\062914-15562-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:09:36.270 
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  WDUDSMBus.sys 
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 )  
    BugCheck C2, {7, 1200, 4030009, ffffe0010af71c70} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030009, Memory contents of the pool block 
    Arg4:  ffffe0010af71c70, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jun 29 09:08:28.262 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\062914-18640-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:08:40.910 
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  WDUDSMBus.sys 
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 )  
    BugCheck C2, {7, 1200, 4030005, ffffe000c339eb60} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030005, Memory contents of the pool block 
    Arg4:  ffffe000c339eb60, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jun 29 08:59:06.814 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\062914-24906-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 13 days  15:10:24.356 
    *** WARNING: Unable to verify timestamp for WDUDSMBus.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  WDUDSMBus.sys 
    Probably caused by : WDUDSMBus.sys ( WDUDSMBus+a395 )  
    BugCheck C2, {7, 1200, 4030005, ffffe0013b90f480} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000004030005, Memory contents of the pool block 
    Arg4:  ffffe0013b90f480, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_SUBM 
    PROCESS_NAME: WDPrintShare.e  
    FAILURE_BUCKET_ID: 0xc2_7_SUBM_WDUDSMBus+a395 
    MaxSpeed: 3400  
    CurrentSpeed: 3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Jun 4 22:16:06.104 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\060414-18843-01.dmp] 
    Built by:  9600.17041.amd64fre.winblue_gdr.140305-1710 
    System Uptime: 17 days  3:03:04.910 
    Probably caused by : ntkrnlmp.exe ( nt! ??  ::FNODOBFM::`string'+1ecfd ) 
    BugCheck 7A, {fffff6e80083cfa8,  ffffffffc000003f, 143a92be0, ffffd001079f5000} 
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR  (7a) 
    Bugcheck code 0000007A 
    Arguments: 
    Arg1: fffff6e80083cfa8,  lock type that was held (value 1,2,3, or PTE address) 
    Arg2:  ffffffffc000003f, error status (normally i/o status code) 
    Arg3:  0000000143a92be0, current process (virtual address for lock type 3, or PTE)  
    Arg4: ffffd001079f5000, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
    BUGCHECK_STR: 0x7a_c000003f  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0x7a_c000003f_nt!_??_::FNODOBFM::_string_ 
    MaxSpeed: 3400 
    CurrentSpeed:  3406 
    BiosVersion = 1207 
    BiosReleaseDate = 07/01/2013  
    SystemManufacturer = ASUS 
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Apr 1 11:54:04.748 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\040114-19656-01.dmp] 
    Built by:  9600.16452.amd64fre.winblue_gdr.131030-1505 
    System Uptime: 14 days  6:50:49.247 
    *** WARNING: Unable to verify timestamp for atikmpag.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for atikmpag.sys  
    Probably caused by : atikmpag.sys 
    BugCheck 9F, {3, ffffe00002cdfaa0,  ffffd0002065bb90, ffffe000018f65c0} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe00002cdfaa0, Physical Device Object of the stack 
    Arg3:  ffffd0002065bb90, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe000018f65c0, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: MsMpEng.exe 
    FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atikmpag.sys  
    MaxSpeed: 3400 
    CurrentSpeed: 3406 
    BiosVersion = 1207  
    BiosReleaseDate = 07/01/2013 
    SystemManufacturer = ASUS  
    SystemProductName = All Series  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 18 10:23:39 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 18 10:23:39 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 18 10:23:39 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 64 bit


    SMART Virtual TabletPC ROOT\HIDCLASS\0001

    It's only disabled since it requires a touch screen, which our PC doesn't have. I re-enabled it to see if that fixes anything.

    wdcsam64.sys driver date is 12/2014, can't find anything newer.

    Does McAffee cause BSOD errors? If so, i'll remove it. What anti-virus would you recommend in its place?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Remove Western Digital Print Share module. I recommend Avast.
      My System SpecsSystem Spec

  5. #5


    Penn's Forest
    Posts : 216
    Win8.1 Pro | Win10TP Pro - boot to VHD


    Autoruns from your system:
    Code:
    GoogleChromeAutoLaunch_EDBFB6A49C3D56DDE1795EF47556D9D5, 
    - "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    pcreg,
    - C:\Program Files\pcreg\service.exe
    SDTray,
    - "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
    SMARTNotification,
    - "C:\Program Files (x86)\SMART Technologies\Education Software\SMARTNotification.exe"
    sbsdk-server
    - "C:\Program Files (x86)\SMART Technologies\Education Software\sbsdk-server\NodeLauncher.exe"
    StartCCC,
    - "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
    mcpltui_exe,
    - "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    SunJavaUpdateSched,
    - "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    pcreg,
    - C:\Program Files\pcreg\service.exe
    SDTray,
    - "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
    SMARTNotification,
    - "C:\Program Files (x86)\SMART Technologies\Education Software\SMARTNotification.exe"
    sbsdk-server,
    - "C:\Program Files (x86)\SMART Technologies\Education Software\sbsdk-server\NodeLauncher.exe"
    StartCCC,
    - "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
    mcpltui_exe,
    - "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    SunJavaUpdateSched,
    - "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    Uninstall Spybot
    Uninstall Java - unless yop know that you need it.
    Uninstall CCC unless you overclock.
    If you overclock, reset BIOS to defaults and stop overclocking to see if that helps.

    What is PCreg? Sounds like a tweaker to me. Uninsdtall that if it is not absolutely needed.
    What are SMART Technologies? Disable it at least to test.


    Launch System Configuration (msconfig)
    WinKey+R
    type msconfig in the Run box

    1. Services tab
      Attachment 58272 Hide all Microsoft services
      Press the [Disable all] button

    2. Startup tab
      Press Open Task manager
      Disable all except your Anti-virus application (if an Anti-virus application is in the list, not all start this way)[

      Close Task Manager
      Press the [Ok] button on System Configuration

    3. Restart your machine
      My System SpecsSystem Spec

Multiple BSOD Messages, mostly while using Chrome
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