Windows 8 and 8.1 Forums


  1. #1

    Posts : 4
    windows 8.1


    Please help! keep getting
    the last couple of weeks. I have HP Pavilion 23 desktop windows 8.1

    i am getting very anxious, please!
    Appreciate any help
    Last edited by bjackson; 17 Feb 2015 at 00:20. Reason: spellling & omission

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Please follow these instructions: Blue Screen of Death (BSOD) Posting Instructions
    Remove software associated with the driver in red. Update GPU drivers, fill in your system specs.
    It's not advisable to run both an antivirus program and MBAM Pro because they may cause havoc on your system. Disable MBAM's Malware Protection and Website Protection.

    CLVirtualDrive.sys Mon Dec 26 14:26:47 2011  (4EF87617) 
    CyberLink Virtual Device Driver 
    clwvd.sys Fri Aug 3  12:49:32 2012 (501BACBC) 
    CyberLink WebCam Virtual Driver 
    amdkmpfd.sys Wed May 22 03:05:52  2013 (519C19F0) 
    AMD PCI Root Bus Lower Filter 
    Rt630x64.sys Thu Aug 15 08:23:59  2013 (520C73FF) 
    Realtek PCI/PCIe Adapters 
    athwbx.sys Fri Aug 16 05:13:28  2013 (520D98D8) 
    Qualcomm Atheros AR9485WB-EG Wireless Network Adapter  (Version: is the first one after the release of Win8.1) [br] [br]  Although I do not recommend drivers from places other than the manufacturer's  website - this is the exception to that rule. Please scan with an anti-virus  before opening any file that you download from the internet.[br][br]Also the  driver for Qualcomm Atheros AR9002WB-1NG Wireless Network Adapter & likely  others as well. 
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    AMDACPKSL.SYS Wed Mar 12  00:49:44 2014 (531FA118) 
    included in the AMD/ATI Catalyst WDM drivers  package 
    AtihdWB6.sys Wed Mar 12 00:50:02  2014 (531FA12A) 
    AMD High Definition Audio Function Driver 
    RtsP2Stor.sys Wed Apr 30 02:49:19  2014 (5360488F) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    atikmpag.sys Fri Jun 6 03:31:25  2014 (539119ED) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    atikmdag.sys Fri Jun 6 04:31:01  2014 (539127E5) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    RTKVHD64.sys Tue Jun 17 13:21:32  2014 (53A024BC) 
    Realtek High Definition Audio Function Driver 
    mwac.sys Wed Jun 18 04:07:00 2014  (53A0F444) 
    Malwarebytes Web Access Control 
    avgrkx64.sys Wed Jun 18 21:03:17 2014  (53A1E275) 
    AVG Anti-Rootkit Driver 
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    mbam.sys Wed Sep 3 19:50:25 2014  (540754E1) 
    MBAMSwissArmy.sys Sat Sep 20 00:14:07  2014 (541CAAAF) 
    Malwarebytes Anti-malware 
    avgwfpa.sys Wed Sep 24  21:03:37 2014 (54231589) 
    AVG Firewall driver 
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    avgidsha.sys Tue Nov 18 21:42:01  2014 (546BAF19) 
    AVG IDS Application Activity Monitor Helper Driver 
    avgidsdrivera.sys Mon Dec 8  21:24:21 2014 (548608F5) 
    AVG IDS Application Activity Monitor Driver 
    Debug session time:  Mon Feb 16 21:29:43.750 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021615-34921-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 2:21:21.670  
    *** ERROR: Module load completed but symbols could not be loaded for  atikmdag.sys 
    Probably caused by : atikmdag.sys ( atikmdag+c513b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff8007dcfd13b, ffffd001db97d128,  ffffd001db97c930} 
    Bugcheck code 1000007E 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8007dcfd13b, The address that the exception occurred at 
    Arg3:  ffffd001db97d128, Exception Record Address 
    Arg4: ffffd001db97c930, Context  Record Address 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_atikmdag+c513b 
    BiosVersion = 80.07 
    BiosReleaseDate = 03/17/2014  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = 23-g017c  
    --- E O J --- 2015 Feb 18 22:31:37 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 18 22:31:37 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 18 22:31:37 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    windows 8.1

    Ok, I updated GPU drivers, filled in my system spec and disabled Malware.

    CyberLink Virtual Device Driver is all the software for CyberLink (webcam)?
    I see 7
    CyberLink LabelPrint
    CyberLink Media Suite 10
    CyberLink Photo Director
    CyberLink Power Director 10
    CyberLink Power DVD12
    CyberLink Youcam

    Can it be re-installed or other software for webcam?
      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    Uninstall CyberLink Power2Go.
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    windows 8.1

    Ok, uninstalled CyberLink Poer2Go. I will wait and see if any blue screens appear in the next couple of days. Thanks
      My System SpecsSystem Spec

  6. #6

    Posts : 4
    windows 8.1

    No blue screens last two days!!!!! Thanks so much for your help. Appreciate your time
      My System SpecsSystem Spec

  7. #7

    Posts : 2,480
    Windows 10 Pro x64

    That's nice to hear.
      My System SpecsSystem Spec

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