Solved Computer randomly restarts

Rukina · Feb 16, 2015

Hello, I'm new on the forums have been reading by time to time and I like the site, but now I have a problem and I'm here asking for help I'm trying to fix my brother's alienware that is rebooting at random times, when it reboots it takes a while to start again, sometimes we need to force the shutdown since no screen appeears on screen.

I though it was Windows so made a clean installation but the problems appeared again today (This weekend was fine), I took out a memory ram and opened the case and it has been working fine for now. I'm adding the log to the post. And thank you for your help and sorry if my english isn't good.

View attachment 58140

softwaremaniac · Feb 20, 2015

Remove MSI software and update Intel software. Check for GPU updates and try this:
In case you are having Timeout Detection & Recovery problems in Windows or you are getting constant popups like the Display Driver has stopped responding and has successfully recovered. If the operating system detects that six or more GPU hangs and subsequent recoveries occur within 1 minute, the operating system bug-checks (Blue Screens) the computer on the next GPU hang.
The first course of action in this case would be using the Display Driver Uninstaller from the below link :-
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Once you have downloaded it, run it, uninstall the current driver set. Reboot.
After this, install the Display drivers (AMD/NVIDIA) from either the Driver Media which you got with your Graphics Card (Mostly Desktops) or from the Manufacturer’s Support Website(For Laptops. Here is OEM is the manufacturer of your Laptop). In case of laptops, it is suggested to install the drivers only from the Manufacturer as they tweak the drivers to work with the switching between the external Graphics Card and the Internal Graphics processor embedded onto the motherboard.
That should fix your problem.
In case the problem is still there then there is a registry tweak available. It is purely a WORKAROUND and not a proper solution to the problem. Basically, it will simply delay the Timeout. You can download the Registry Fix ( TDR Fix ) below –
TDRFix

Note :- Kindly note that modifying registry is a risky process and even a small change can make the PC unbootable. So, think twice before making any change to the Registry. (Thanks dc3)
The file has been scanned with VirusTotal .

Code:

[COLOR=red][B]NTIOLib_X64.sys Mon Jan 18 03:31:59 2010  (4B53C81F)[/B][/COLOR] 
MSI Afterburner driver (known [COLOR=red]BSOD[/COLOR] issues with Windows) Also found to be a part of MSI Live  Update 5 & MSI Super Charger[br] [br] Recently (Nov 2014) there have been  numerous instances of this driver in memory dumps. Analysis reveals that they  are scattered throughout the filesystem by the installed MSI command utilities.  For now I suggest uninstalling them all. 
[URL="http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NTIOLib_X64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]HECIx64.sys  Wed Oct 20 01:33:43 2010 (4CBE2AD7)[/B][/COLOR] 
Intel Management Engine  Interface 
[URL="http://www.carrona.org/drivers/driver.php?id=HECIx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]HECIx64.sys[/COLOR][/B][/URL] 

athwnx.sys Mon Apr 1 07:32:05 2013  (51591BD5) 
Driver for Qualcomm Atheros Extensible Wireless LAN  (CB42/CB43/MB42/MB43) Network Adapter device driver 
[URL="http://www.carrona.org/drivers/driver.php?id=athwnx.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]athwnx.sys[/COLOR][/B][/URL] 

Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

agp440.sys Thu Aug 22 13:39:35  2013 (5215F877) 
Intel AGP Bus Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=agp440.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]agp440.sys[/COLOR][/B][/URL] 

nv_agp.sys Thu Aug 22 13:39:38 2013  (5215F87A) 
NVIDIA nForce AGP Bus Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=nv_agp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nv_agp.sys[/COLOR][/B][/URL] 

dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_storahci.sys[/COLOR][/B][/URL] 

NNSNAHSL.sys Thu Jan 16  18:27:55 2014 (52D8169B) 
Panda Security Network Activity Hook Server LWF  
[URL="http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSNAHSL.sys[/COLOR][/B][/URL] 

iwdbus.sys Thu Mar 13 22:59:14  2014 (53222A32) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

PSKMAD.sys Tue Mar 25 13:55:02 2014  (53317CA6) 
Panda Kernel Memory Access Driver (x64) 
[URL="http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSKMAD.sys[/COLOR][/B][/URL] 

NNSPrv.sys Wed Jun 4 16:27:34 2014  (538F2CD6) 
Panda Network Provider 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSPrv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSPrv.sys[/COLOR][/B][/URL] 

NNSAlpc.sys Wed Jun 4 16:31:10 2014  (538F2DAE) 
Panda Security Application Layer Protocol Colorizer 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSAlpc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSAlpc.sys[/COLOR][/B][/URL] 

NNSTlsc.sys Wed Jun 4 16:33:39  2014 (538F2E43) 
Panda Security Transport Layer Session Colorizer 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSTlsc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSTlsc.sys[/COLOR][/B][/URL] 

NNSStrm.sys Wed Jun 4 16:37:37  2014 (538F2F31) 
Panda Streamer Streamer 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSStrm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSStrm.sys[/COLOR][/B][/URL] 

NNSPicc.sys Wed Jun 4 17:26:42  2014 (538F3AB2) 
Panda Security Process Info Colorizer Client 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSPicc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSPicc.sys[/COLOR][/B][/URL] 

NNSProt.sys Wed Jun 4 17:30:03  2014 (538F3B7B) 
Panda Security Network Protector 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSProt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSProt.sys[/COLOR][/B][/URL] 

NNSIds.sys Wed Jun 4 17:37:05 2014  (538F3D21) 
Panda Security Intrusion Detection System 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSIds.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSIds.sys[/COLOR][/B][/URL] 

NNSPop3.sys Wed Jun 4 17:43:40 2014  (538F3EAC) 
Panda Security Pop3 Parser 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSPop3.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSPop3.sys[/COLOR][/B][/URL] 

NNSSmtp.sys Wed Jun 4 17:52:12  2014 (538F40AC) 
Panda Security SMTP Parser 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSSmtp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSSmtp.sys[/COLOR][/B][/URL] 

NNSPihsw.sys Wed Jun 4 17:54:24  2014 (538F4130) 
Panda Security Process Info Hook Server WFP 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSPihsw.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSPihsw.sys[/COLOR][/B][/URL] 

NNSHttps.sys Wed Jun 4 17:57:09  2014 (538F41D5) 
Panda Security Https Parser 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSHttps.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSHttps.sys[/COLOR][/B][/URL] 

NNSHttp.sys Wed Jun 18 12:13:53  2014 (53A16661) 
Panda Security Http Parser 
[URL="http://www.carrona.org/drivers/driver.php?id=NNSHttp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NNSHttp.sys[/COLOR][/B][/URL] 

nvhda64v.sys Mon Jul 21 16:17:53  2014 (53CD2111) 
nVidia HDMI Audio Device (nForce chipset driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvhda64v.sys[/COLOR][/B][/URL] 

psinknc.sys Thu Jul 24 20:07:41  2014 (53D14B6D) 
Panda Cloud Antivirus - SINKNC Kernel Controller for Vista32  
[URL="http://www.carrona.org/drivers/driver.php?id=psinknc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]psinknc.sys[/COLOR][/B][/URL] 

PSINProc.sys Thu Jul 24 20:11:18  2014 (53D14C46) 
Panda Cloud Antivirus - PSINProc Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=PSINProc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSINProc.sys[/COLOR][/B][/URL] 

PSINProt.sys Thu Jul 24 20:12:11  2014 (53D14C7B) 
Panda Cloud Antivirus - PSINProt for XP32 
[URL="http://www.carrona.org/drivers/driver.php?id=PSINProt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSINProt.sys[/COLOR][/B][/URL] 

igdkmd64.sys Fri Sep 26 15:42:04  2014 (54256D2C) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

PSINAflt.sys Mon Oct 13 21:41:52  2014 (543C2B00) 
Panda Cloud Antivirus - PSINAflt Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSINAflt.sys[/COLOR][/B][/URL] 

PSINFile.sys Mon Oct 13 21:44:42  2014 (543C2BAA) 
Panda Cloud Antivirus - PSINFile Filter Driver for XP32  
[URL="http://www.carrona.org/drivers/driver.php?id=PSINFile.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSINFile.sys[/COLOR][/B][/URL] 

PSINReg.sys Mon Oct 13 21:47:12  2014 (543C2C40) 
Panda Cloud Antivirus Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=PSINReg.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]PSINReg.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Wed Nov 12 21:51:31  2014 (5463C853) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 



Debug session time: Mon  Feb 16 17:50:19.503 2015 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021615-31312-01.dmp] 
Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
System Uptime: 1 days  16:33:25.166 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys  
*** ERROR: Module load completed but symbols could not be loaded for  nvlddmkm.sys 
Probably caused by : nvlddmkm.sys ( nvlddmkm+1584ac )  
BugCheck 116, {ffffe001e54f74d0, fffff8003eba24ac, ffffffffc00000b5, a}  
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]  
Bugcheck code 00000116 
Arguments: 
Arg1: ffffe001e54f74d0, Optional  pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). 
Arg2:  fffff8003eba24ac, The pointer into responsible device driver module (e.g. owner  tag). 
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last  failed operation. 
Arg4: 000000000000000a, Optional internal context  dependent data. 
BUGCHECK_STR: 0x116 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT 
PROCESS_NAME: System 
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys 
MaxSpeed: 3400 
CurrentSpeed: 3392  
BiosVersion = A12 
BiosReleaseDate = 01/18/2013 
SystemManufacturer =  Alienware 
SystemProductName = Alienware X51  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Feb 20 16:30:45 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Feb 20 16:30:45 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Feb 20 16:30:45 PM  _88-dbug Copyright 2012 Sysnative Forums

Rukina · Feb 21, 2015

Thank you, it seems that it was the drivers I did (again) a clean windows installation, but this time I installed the drivers from the graphics drivers from my OEM and everything has been working fine. Thank you for your help.

Solved Computer randomly restarts

Rukina

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

Rukina

New Member

My Computer

System One