Windows 8 and 8.1 Forums

Freezes on startup, software/driver installation

  1. #1

    Posts : 1
    Windows 8.1

    Freezes on startup, software/driver installation


    Around one year ago i installed Windows 8.1 N on my PC, after installing drivers and other software my PC started freezing on startup - my screen was frozen, i couldn't move my mouse i couldn't even turn off my PC with button on the case, the only thing i could do is restarting it. I noticed it's becouse of the Samsung Magican(Samsungs SSD software) which was last software that i installed, so i uninstalled it in the safe mode and everything worked fine, after few days i wanted to install something else(don't remember what) and had the same problem but occuring while installation. At this point i gave up and went back to Windows 7 that never had those issues.

    Today i decided to give Windows 8.1 a try again, this time it was regular Windows 8.1 Professional. I installed OS without any problems, updated windows few times and than i started to install drivers/software. When i was installing LAN drivers to my mobo my PC frozen, so i restarted it and remembered that i had this issue while installing Samsung Magican. therefore i started installing it and had freeze again but this time during installation. After rebooting my PC froze again, so i rebooted PC in safemod and uinstalled it. After that everything was fine(exactly the same story as one year ago) then i wanted to install other things - downloaded newest drivers for my graphic cards, and during installation at the moment when screen goes black my PC froze again. After that i tried to install it again 3 times and freezes seems to appear always at the same point of the installation. I have no idea how to fix it and at the only thing i can do is kindly ask you guys for help.

    Thanks in advance and i'm very sorry for my english.

    My PC specs:
    Mobo: Asrock Z87 Extreme4
    CPU: i5 4670k
    GPU:MSI Radeon R9 270
    Ram: 2x 4gb crucial ballistix
    PSU: XFX Pro 550W
    HD: SSD Samsung 830 128gb

    PS: Between first installation and todays one i changed graphic card and ram
    PS2: My first thought was its PSU problem since i heard that windows 8 uses different voltages for sleep mode or something like that and all i know is that my PSU is not Windows 8 compatibile.

    Edit: I just remembered, that while i was installing drivers for my old GPU(Nvidia one) i had same problem, and it was also appearing during installation at the moment when your screen goes black, and after a sec or so goes normal again. Also it seems that when i install drivers from my mobo box i have no freeze problem
    Edit2: I also managed to install catalyst drivers from the box. It seems like those issues occur when i try to install something downloaded or newer version.
    Last edited by blaksmif; 13 Feb 2015 at 18:56.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi blaksmif & Welcome to the forums ^_^,

    Kindly follow the below post and upload the ZIP file in your next post -
    Blue Screen of Death (BSOD) Posting Instructions

    Also, does your system still hang if you install the drivers provided with your GPU? Is the firmware of the SSD updated?

      My System SpecsSystem Spec

Freezes on startup, software/driver installation
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