Windows 8 and 8.1 Forums

random "kernel data inpage error" BSOD on Lenovo Y50

  1. #1

    Posts : 16
    Windows 8.1 64bit

    random "kernel data inpage error" BSOD on Lenovo Y50


    I'm having "kernel data inpage error" on this computer almost from the beginning. It seems to occur randomly (totally 6 times): watching video, reading pdf, working in 3d modeling program, playing a game, browsing internet. I've read some posts earlier and tried this:

    1. run CHKDSK, nothing found
    2. run MEMCHECK, nothing found
    3. run some WD diagnostic tool for hard drives, nothing found
    4. updated bios and chipset to newest drivers (downloaded from manufacturers website)
    5. installed management engine interface driver (downloaded from manufacturers website)

    Here's infos and minidumps gathered using DM Log Creator tool:
    Attachment 57872

    Please help.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi ShahMatt & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    The requested page of kernel data could not be read in. Typically caused by a bad block in the paging file or disk controller error.
    Arg1: fffff6fb40000618, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000003f, error status (normally i/o status code)
    Arg3: 0000000067a7b880, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff680000c3530, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    2: kd> !error ffffffffc000003f
    Error code: (NTSTATUS) 0xc000003f (3221225535) - {Bad CRC}  A cyclic redundancy check (CRC) checksum error occurred.
    ADDITIONAL_DEBUG_TEXT:  Memory Manager detected corruption of a pagefile page while performing an in-page operation. The data read from storage does not match the original data written. This indicates the data was corrupted by the storage stack, or device hardware.
    After fixing the stack function name resolution of WinDBG, we get the below stack -
    2: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`26a866d8 fffff802`2a008013 nt!KeBugCheckEx
    01 ffffd000`26a866e0 fffff802`29f08a48 nt!MiWaitForInPageComplete+0x23063
    02 ffffd000`26a867d0 fffff802`29ffa021 nt!MiIssueHardFault+0x184
    03 ffffd000`26a86890 fffff802`29edbf36 nt!MiResolvePageTablePage+0x15071
    04 ffffd000`26a86940 fffff802`29fded2f nt!MmAccessFault+0x1f6
    05 ffffd000`26a86b00 00007ffc`4d1814f6 nt!KiPageFault+0x12f
    06 00000000`00f5dc20 00000000`00000000 0x00007ffc`4d1814f6
    I would suggest you to take a backup immediately.
    Below is a list of 3rd party drivers present on the system -

    **************************Thu Feb 12 09:30:10.070 2015 (UTC + 5:30)**************************
    Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    AcpiVpc.sys                 Wed Sep 25 07:59:03 2013 (52424A6F)
    RtsPer.sys                  Fri Oct 18 11:39:07 2013 (5260D083)
    ibtusb.sys                  Fri Oct 18 21:15:41 2013 (526157A5)
    rtsuvc.sys                  Tue Jan 21 14:42:34 2014 (52DE3A02)
    Netwbw02.sys                Tue Feb 18 22:27:40 2014 (53039104)
    IntcDAud.sys                Fri Feb 21 19:20:26 2014 (530759A2)
    SynTP.sys                   Sat Mar  8 01:48:04 2014 (531A297C)
    Smb_driver_Intel.sys        Sat Mar  8 01:52:54 2014 (531A2A9E)
    RTKVHD64.sys                Tue Mar 11 18:26:41 2014 (531F0809)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Mon Mar 31 10:48:10 2014 (5338FA92)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    NvStreamKms.sys             Sat Nov 22 13:16:45 2014 (54703F65)
    nvlddmkm.sys                Sat Dec 13 12:23:17 2014 (548BE25D)
    cmderd.sys                  Fri Jan 30 17:16:12 2015 (54CB6F04)
    inspect.sys                 Fri Jan 30 17:17:28 2015 (54CB6F50)
    cmdhlp.sys                  Fri Jan 30 17:17:29 2015 (54CB6F51)
    cmdguard.sys                Fri Jan 30 17:17:55 2015 (54CB6F6B)
    **************************Tue Jan 27 23:01:23.240 2015 (UTC + 5:30)**************************
    cmderd.sys                  Tue Dec  9 05:06:12 2014 (548635EC)
    cmdhlp.sys                  Tue Dec  9 05:07:31 2014 (5486363B)
    inspect.sys                 Tue Dec  9 05:07:31 2014 (5486363B)
    cmdguard.sys                Tue Dec  9 05:07:57 2014 (54863655)
    **************************Tue Jan 27 22:05:30.162 2015 (UTC + 5:30)**************************
    agp440.sys                  Thu Aug 22 17:09:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 17:09:38 2013 (5215F87A)

    Kindly follow the below steps -

    1. Please open an elevated command prompt (cmd.exe) and then type in the below command -
      CHKDSK /F /R
    2. Kindly remove Comodo till the time we are troubleshooting using this **TOOL** and turn on Windows Defender.
    3. Please perform the Hard Disk Diagnostics from this **LINK** and report back the results.

    Let me know how it goes ^_^

      My System SpecsSystem Spec

  3. #3

    Posts : 16
    Windows 8.1 64bit

    Apart from doing three above steps, should I:

    a. backup hard drive data on another drive?
    b. update all drivers from the links above?

    When I finish those steps, I'll post results.
      My System SpecsSystem Spec

  4. #4

    Posts : 16
    Windows 8.1 64bit

    Ok, I turned on Windows Defender and results are:

    chkdsk: found no problems
    WD Data LifeGuard Diagnostics: pass

    This disk (1TB+8GB SSHD) frequently starts and stops spinning (I hear it). When it starts to spin it cause a lag (noticable during gaming, for example). I don't know if it is normal behaviour. I've seen on some forums, that people are not happy with this disk.

    Also, all six BSODs happened in about week intervals in a time when windows defragmentation is scheduled. Maybe it has something to do with it. (I turned off automatic defrag now so I'll see next tuesday-thursday if BSODs will happen).

    But still I may be wrong. Thanks for helping me with it.
      My System SpecsSystem Spec

  5. #5

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Shahmatt ^_^,

    Yes, I suggest backing up the data to another disk so that even if something goes wrong, you would have the backup.

    Did you check if there are any updates available for the SSHD?
    Also, did you remove Comodo?

    Let me know how it goes ^_^

      My System SpecsSystem Spec

  6. #6

    Posts : 16
    Windows 8.1 64bit

    I uninstalled Comodo before doing any disk tests.

    On Lenovo support site there was no sshd drivers.

    On WD site there was a driver WDBoost, I tried to install it, but installer failed to find any sshd drive.
      My System SpecsSystem Spec

  7. #7

    I recommend using SeaTools DOS, it could be an incomatibility with your storage controller, or your drive is failing (most likely the latter).
      My System SpecsSystem Spec

  8. #8

    Posts : 16
    Windows 8.1 64bit

    SeaTools for DOS haven't found hard drives so I installed SeaTools for Windows.

    There, there is something like Fix All > Fast or Long tests. But it is written that those test (long) can repair only Seagate/Maxtor drive (mine is WD).
      My System SpecsSystem Spec

  9. #9

    Okay, so it's most likely a storage controller problem, what is yours set to? If you're using Seatools DOS it should be set to IDE.
    You should run the Short and Long Generic tests, you are correct in that the fix options only work on Seagate drives.
      My System SpecsSystem Spec

  10. #10

    Posts : 16
    Windows 8.1 64bit

    In BIOS, SATA controller is set to AHCI, there is also option IDE. Should I change it to IDE to work under Win8 correctly?
      My System SpecsSystem Spec

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random "kernel data inpage error" BSOD on Lenovo Y50
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