Solved BSOD Bad Pool Caller happening sometimes not everytime

TheDeveloper01 · Feb 11, 2015

Hi to everyone,
my problem is a bit strange, I think. Sometimes it happens that while watching some youtube videos or even while being stuck in the desktop it goes to BSOD with a bad pool caller. I do not know what application could write where it shouldn't.
I'll upload log captured by this forum tool.
Thank you for your help. Really.

View attachment 57840

blueelvis · Feb 11, 2015

Hi TheDeveloper01 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.

Code:

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff801`e897f598 fffff801`e6ab4f5c nt!KeBugCheckEx
01 fffff801`e897f5a0 fffff801`dc02f653 nt!ExDeferredFreePool+0x6ec
02 fffff801`e897f690 fffff801`dc51b824 NETIO!NetioFreeMdl+0x232d3
03 fffff801`e897f6e0 fffff801`dc001193 tcpip!FlpReturnNetBufferListChain+0x87094
04 fffff801`e897f730 fffff801`dc49761d NETIO!NetioDereferenceNetBufferListChain+0xd3
05 fffff801`e897f7d0 fffff801`dc495900 tcpip!IppReceiveHeaderBatch+0x32d
06 fffff801`e897f900 fffff801`dc493d22 tcpip!IppFlcReceivePacketsCore+0x680
07 fffff801`e897fc80 fffff801`dc494745 tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x318
08 fffff801`e897fd60 fffff801`e6850283 tcpip!FlReceiveNetBufferListChainCalloutRoutine+0x155
09 fffff801`e897fe90 fffff801`dc494936 nt!KeExpandKernelStackAndCalloutInternal+0xf3
0a fffff801`e897ff80 fffff801`dc2ada53 tcpip!FlReceiveNetBufferListChain+0xb6
0b fffff801`e8980000 fffff801`dc2ade7f ndis!ndisMIndicateNetBufferListsToOpen+0x123
0c fffff801`e89800c0 fffff801`dc301ec9 ndis!ndisMTopReceiveNetBufferLists+0x22f
0d fffff801`e8980150 fffff801`dc30f539 ndis!ndisInvokeNextReceiveHandler+0xb19
0e fffff801`e8980280 fffff801`db003e49 ndis!ndisMIndicatePacketsToNetBufferLists+0x159
0f fffff801`e8980330 ffffe001`00000001 [COLOR=#FF0000][B][U]VBoxNetFlt[/U][/B][/COLOR]+0x3e49
10 fffff801`e8980338 fffff801`e89803a8 0xffffe001`00000001
11 fffff801`e8980340 00000000`00000000 0xfffff801`e89803a8

Oh wait, do I see the Virtual Box? Yes, it seems (according to the stack) that Virtual Box's Net Adapter Filter driver caused the crash. Below is a list of 3rd party tool present on your system -

Code:

**************************Wed Feb 11 20:14:42.932 2015 (UTC + 5:30)**************************
MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
[COLOR=#FF0000][B][U]NTIOLib_X64.sys             Wed Oct 20 12:15:49 2010 (4CBE901D)
WPRO_41_2001.sys            Tue Nov  8 02:34:48 2011 (4EB847F0)
dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
NTIOLib_X64.sys             Tue Feb 14 09:00:19 2012 (4F39D54B)
[/U][/B][/COLOR]TurboB.sys                  Thu May 31 01:40:44 2012 (4FC67EC4)
ikbevent.sys                Wed Jun 13 00:52:18 2012 (4FD796EA)
imsevent.sys                Fri Aug 17 04:50:04 2012 (502D8024)
[COLOR=#FF0000][B][U]NTIOLib_X64.sys             Fri Oct 26 07:16:44 2012 (5089EB84)
[/U][/B][/COLOR]ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
t_mouse.sys                 Mon Dec  3 11:49:30 2012 (50BC4472)
VBoxNetFlt.sys              Fri Apr 12 15:10:13 2013 (5167D67D)
VBoxUSBMon.sys              Fri Apr 12 15:10:14 2013 (5167D67E)
VBoxNetAdp.sys              Fri Apr 12 15:10:14 2013 (5167D67E)
VBoxDrv.sys                 Fri Apr 12 15:11:29 2013 (5167D6C9)
klpd.sys                    Fri Apr 12 17:04:45 2013 (5167F155)
klim6.sys                   Thu Jul 11 13:23:56 2013 (51DE6494)
klmouflt.sys                Thu Aug  8 18:39:08 2013 (52039874)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
tap0901.sys                 Thu Aug 22 18:10:01 2013 (521606A1)
kl1.sys                     Fri Oct 18 14:48:22 2013 (5260FCDE)
SCDEmu.SYS                  Wed Oct 23 19:40:54 2013 (5267D8EE)
kneps.sys                   Thu Oct 31 19:15:52 2013 (52725F10)
[COLOR=#FF0000][U][B]WinDivert.sys               Tue Dec  3 09:16:09 2013 (529D5401)
[/B][/U][/COLOR]RTKVHD64.sys                Tue Dec 10 17:46:11 2013 (52A7060B)
klkbdflt.sys                Fri Dec 27 19:05:56 2013 (52BD823C)
klwfp.sys                   Wed Feb  5 19:03:44 2014 (52F23DB8)
klflt.sys                   Sun Mar  2 04:32:12 2014 (531266F4)
klif.sys                    Thu Mar  6 22:08:02 2014 (5318A46A)
tap-tb-0901.sys             Tue Aug 12 13:15:22 2014 (53E9C612)
nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
rtlh64.sys                  Mon Nov  3 15:01:13 2014 (54574B61)
IntelHaxm.sys               Tue Nov 18 12:32:14 2014 (546AEEF6)
nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
NvStreamKms.sys             Sat Nov 22 13:16:45 2014 (54703F65)
nldrv.sys                   Tue Dec  9 22:13:37 2014 (548726B9)
nvlddmkm.sys                Sat Dec 13 12:23:17 2014 (548BE25D)
Hamdrv.sys                  Tue Jan 20 17:46:13 2015 (54BE470D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Feb  7 23:13:56.322 2015 (UTC + 5:30)**************************
npf.sys                     Fri Mar  1 07:01:24 2013 (513004EC)

Please remove any MSI software installed on the system as it is known to cause problems.
Kindly remove the Virtual Box till the time we are troubleshooting.
Please remove, WinPCap/OpenVPN as they are known to cause problems as well.
Please remove Daemon Tools as it is known to cause problems as well.

Let me know if you are still facing problems ^_^

-Pranav

TheDeveloper01 · Feb 12, 2015

blueelvis said:
Kindly follow the below steps, one step at a time -

Please remove any MSI software installed on the system as it is known to cause problems.

Kindly remove the Virtual Box till the time we are troubleshooting.

Please remove, WinPCap/OpenVPN as they are known to cause problems as well.

Please remove Daemon Tools as it is known to cause problems as well.

Thanks for your help. I removed each of these software. For a while it seemed to be resolved but then BSOD with the same error message comes back. I installed the WhoCrashed application and it says that the crashes are due to ntoskrnl.exe.
What should I do to fix this?
Thank you.

TheDeveloper01 · Feb 12, 2015

I think I found the issue. Kaspersky resulted as the application who made windows going to bsod. Just removed and it seems everything it's fine.
I think that it is not all up to kaspersky due to I have it installed from last year and bsod problems start occurring just two days ago. Probably the MSI applications were the problem.
Thank for your help Pranav.

blueelvis · Feb 13, 2015

TheDeveloper01 said:
I think I found the issue. Kaspersky resulted as the application who made windows going to bsod. Just removed and it seems everything it's fine.
I think that it is not all up to kaspersky due to I have it installed from last year and bsod problems start occurring just two days ago. Probably the MSI applications were the problem.
Thank for your help Pranav.

The MSI Applications have been a problem since long time. Recently, some change has resulted in multiple versions of the NTIOLIB_x64.sys driver appearing in the dump files.

I am glad to hear that the issue has been resolved

-Pranav

Solved BSOD Bad Pool Caller happening sometimes not everytime

TheDeveloper01

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My Computer

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blueelvis

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My Computer

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TheDeveloper01

New Member

My Computer

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TheDeveloper01

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One