Windows 8 and 8.1 Forums


BSOD when connecting to an External Display

  1. #1

    BSOD when connecting to an External Display


    Hello,
    I've been trying to fix this problem for a couple of days with long phone calls to Dell and Asus coming to no avail.
    My Alienware 15 laptop will happily to connect to other monitors and TVs via HDMI (without BSOD).
    However whenever I try to connect it to my Asus PB287Q Monitor, I get an instant BSOD with error line PAGE_FAULT_IN_NONPAGED_AREA (igdkmd64.sys).
    I have tried troubleshooting by connecting via DP and HDMI (and using a range of cables). I have tried powering both on together and separately.
    The Monitor works fine with other laptops via both HDMI and DP connections.
    Any help on this matter would be greatly appreciated.
    Thanks.

      My System SpecsSystem Spec

  2. #2


    Apologies to anyone who may have had a look into this. I foolishly upgraded to windows 8.1 Pro to see if it made a difference (it didn't). I have re-run the driver utility and have attached the new zipped folder.
      My System SpecsSystem Spec

  3. #3


    Posts : 2,480
    Windows 10 Pro x64


    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 ROOT\NET\0000 This device is disabled.

    Disabled device. Why?

    Disable nVidia Streaming Kernel Service within services.msc.

    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.


    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA


    Update Intel Graphics driver.
    Code:
    DellRbtn.sys Fri Aug 3 23:32:54 2012 (501C4386) 
    OSR Open Systems  Resources Airplane Mode Switch Driver (as the driver name states 
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys 
    
    DellProf.sys Tue Nov 20 15:19:25  2012 (50AB916D) 
    
    DellProf.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    intelppm.sys Thu Aug 22 10:46:35 2013 (5215CFEB)  
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    point64.sys Thu Dec 12 14:16:17  2013 (52A9B721) 
    Microsoft IntelliPoint Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=point64.sys 
    
    dc3d.sys Thu Dec 12 14:16:35 2013  (52A9B733) 
    Filter Driver for Identification of Microsoft Hardware Wireless  Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint  
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys 
    
    RtsPer.sys Fri Feb 21 08:35:56 2014  (530701DC) 
    RealTek RTS PCIE READER Driver 
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys 
    
    e22w8x64.sys Wed  Mar 26 16:58:37 2014 (5332F92D) 
    Killer Networks Ethernet Card.  Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros Killer  Service BSOD issue. Workaround here:  http://service.msicomputer.com/msi_u...px?formid=3054  [br][br]If the above workaround does not work, it is advised to install the  drivers only by following this post -  https://forum-en.msi.com/index.php?topic=178064.0 
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys 
    
    iaStorA.sys Sat May 3 01:06:56  2014 (53642510) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Sat May 3  01:06:56 2014 (53642510) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    DDDriver64Dcsa.sys Wed May 28  21:58:54 2014 (53863FFE) 
    
    DDDriver64Dcsa.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    bwcW8x64.sys Thu Sep 11 21:43:49 2014  (5411FB75) 
    Killer Bandwidth Control Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys 
    
    Qcamainx64.sys  Tue Sep 16 01:17:37 2014 (54177391) 
    Qualcomm Atheros Extensible  Wireless LAN device driver[br][br]Confirmed by MSI as a BSOD cause in  this topic:  BOSD on my GT72Pro Notebook - Please help![br][br]Qcamainx64.sys  dated 08 Aug 2014 was cause - OP updated to one dated 10 Oct 2014 (fm Qualcomm -  not MSI) and then also received one via Windows Update[br] 
    http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys 
    
    btfilter.sys Tue Sep 16  01:30:21 2014 (5417768D) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    dptf_acpi.sys Thu Sep 18 20:32:41  2014 (541B2549) 
    
    dptf_acpi.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    dptf_cpu.sys Thu Sep 18 20:32:42 2014 (541B254A)  
    
    dptf_cpu.sys - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    esif_lf.sys  Thu Sep 18 20:32:55 2014 (541B2557) 
    
    esif_lf.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    TeeDriverx64.sys Tue Sep 23 22:01:14 2014 (5421D18A)  
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    cthda.sys Tue Sep 30 04:38:13  2014 (542A1795) 
    Sound Blaster HDAudio driver 
    http://www.carrona.org/drivers/driver.php?id=cthda.sys 
    
    iwdbus.sys Sat Oct 4 02:31:12 2014  (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    kiox_ff_driver.sys Fri Oct 10  02:38:55 2014 (54372A9F) 
    
    kiox_ff_driver.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    kxdiskprot.sys Fri Oct 10 02:38:55 2014  (54372A9F) 
    
    kxdiskprot.sys  - this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    IntcDAud.sys Wed Nov 5 10:15:38 2014 (5459EABA) 
    Intel Graphics Media  Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    SynTP.sys Thu Nov 6 10:24:39 2014  (545B3E57) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Thu Nov 6  10:26:36 2014 (545B3ECC) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    nvvad64v.sys Thu Nov 20 16:33:54 2014  (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    igdkmd64.sys Mon Jan 5 21:29:12  2015 (54AAF418) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    NvStreamKms.sys Mon Jan 12 18:56:42 2015 (54B40ADA)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    nvlddmkm.sys Thu Feb 5  19:01:37 2015 (54D3B001) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    
    
    Debug session time: Wed  Feb 11 16:50:44.321 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\021115-18062-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:17:08.003  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe00288400000, 1, fffff8005af00a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00288400000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8005af00a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 13:43:37.889 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-17203-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:01:04.575  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe00314400000, 1, fffff80079567a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00314400000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80079567a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 13:41:08.282 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16281-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 1:58:03.955  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe0036f800000, 1, fffff8008fddca5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe0036f800000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8008fddca5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 11:41:17.978 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-15593-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:36:18.662  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe00261c00000, 1, fffff801edaf9a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00261c00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff801edaf9a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 11:03:38.069 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16953-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:03:14.741  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe00362c00000, 1, fffff8007ff5ba5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00362c00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8007ff5ba5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 10:58:39.904 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16468-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:28:10.588  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe0033a200000, 1, fffff801127daa5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe0033a200000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff801127daa5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 10:29:08.754 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-15812-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:04:48.436  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe00385a00000, 1, fffff8004b97ea5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00385a00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8004b97ea5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 10:22:35.499 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16515-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:02:37.185  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe002b7c00000, 1, fffff8003f18da5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe002b7c00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8003f18da5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 10:18:44.817 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16421-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:00:20.512  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe003fbe00000, 1, fffff8011cf90a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe003fbe00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8011cf90a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 09:45:55.358 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16828-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:00:44.044  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe003ebc00000, 1, fffff8011c512a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe003ebc00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8011c512a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 02:39:18.465 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-16406-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:04:08.150  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e46ad ) 
    BugCheck 50,  {ffffe00293800000, 1, fffff80198fd56ad, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00293800000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80198fd56ad, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e46ad  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Feb 11 01:30:52.496 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\021115-15953-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:24:36.791  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e46ad ) 
    BugCheck 50,  {ffffe003ace00000, 1, fffff8017dcf96ad, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe003ace00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff8017dcf96ad, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e46ad 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 13 00:20:56 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 13 00:20:56 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 13 00:20:56 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  4. #4


    Hello Softwaremaniac,
    Thanks for the reply.
    I am going on an unexpected holiday, so I won't be able to try the solutions until I get back to my troublesome monitor.
    As soon as I am back on the 22/02/15, I will attempt your fixes (fingers crossed they work and you can have a thumbs up).

    Kind regards,
    Ravvinit
      My System SpecsSystem Spec

  5. #5


    Posts : 2,480
    Windows 10 Pro x64


    Have a nice holiday
      My System SpecsSystem Spec

  6. #6


    Hello,
    Managed to find some wifi so I thought I'd have a crack at making the changes you suggested.

    I've done everything you stated. I'm not sure why the Cisco Any Connect was disabled, but I've uninstalled the program (I have no use for it).

    I checked the msConfig and found the service AtherosSvc running in the services tab. There is nothing running in the startup tab that is from qualcomm/Atheros/Killer.

    I have also updated the driver software.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,480
    Windows 10 Pro x64


    OK. Monitor your PC for crashes.
      My System SpecsSystem Spec

  8. #8


    Hello, Unfortunately I'm still getting the BSOD whenever I connect to the monitor. Not sure what it could be, but I'm hoping to find someone who has another 4k monitor that I can try connecting to, I'll keep this thread updated.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Give me the dump files.
      My System SpecsSystem Spec

  10. #10


    Here are the up to date dump files

    I have also checked the event viewer and the log that causes the crash states this :
    'The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&2.'

    I've installed the newest driver from dell, but the issue still occurs, with the same log in the the event viewer.
      My System SpecsSystem Spec

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