Windows 8 and 8.1 Forums


BSOD when connecting to an External Display

  1. #11


    Posts : 2,480
    Windows 10 Pro x64


    Drivers in red need to be taken care of. Please uninstall PC Doctor driver.

    Also, in the first dump file, the Killer Network Manger is blamed. This has caused problems in the past. I would suggest you to follow the below quote (Follow Note 2 first. If it does not work, follow note 1) -
    (Thanks Usasma!)At times the Killer Network Manager may cause BSOD problems:

    NOTE1:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

    NOTE2: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:

    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.


    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:

    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ


    Code:
    pcdsrvc_x64.pkms Tue May 10 02:20:44 2011  (4DC884DC) 
    PC Doctor driver 
    http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms 
    
    DellRbtn.sys Fri Aug 3  23:32:54 2012 (501C4386) 
    OSR Open Systems Resources Airplane Mode Switch  Driver (as the driver name states 
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys 
    
    bdvedisk.sys Thu Sep 27 15:37:29  2012 (50645699) 
    Bitdefender AntiVirus driver 
    http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys 
    
    bdfwfpf.sys Wed Oct 17 14:12:10  2012 (507EA09A) 
    Bit Defender 
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys 
    
    DellProf.sys Tue Nov 20 15:19:25  2012 (50AB916D) 
    
    DellProf.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    intelppm.sys Thu Aug 22 10:46:35 2013 (5215CFEB)  
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    point64.sys Thu Dec 12 14:16:17  2013 (52A9B721) 
    Microsoft IntelliPoint Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=point64.sys 
    
    dc3d.sys Thu Dec 12 14:16:35 2013  (52A9B733) 
    Filter Driver for Identification of Microsoft Hardware Wireless  Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint  
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys 
    
    RtsPer.sys Fri Feb 21 08:35:56 2014  (530701DC) 
    RealTek RTS PCIE READER Driver 
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys 
    
    e22w8x64.sys Wed  Mar 26 16:58:37 2014 (5332F92D) 
    Killer Networks Ethernet Card.  Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros Killer  Service BSOD issue. Workaround here:  http://service.msicomputer.com/msi_u...px?formid=3054  [br][br]If the above workaround does not work, it is advised to install the  drivers only by following this post -  https://forum-en.msi.com/index.php?topic=178064.0 
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys 
    
    iaStorA.sys Sat May 3 01:06:56  2014 (53642510) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Sat May 3  01:06:56 2014 (53642510) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    DDDriver64Dcsa.sys Wed May 28  21:58:54 2014 (53863FFE) 
    
    DDDriver64Dcsa.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    bwcW8x64.sys Thu Sep 11 21:43:49 2014  (5411FB75) 
    Killer Bandwidth Control Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys 
    
    Qcamainx64.sys  Tue Sep 16 01:17:37 2014 (54177391) 
    Qualcomm Atheros Extensible  Wireless LAN device driver[br][br]Confirmed by MSI as a BSOD cause in  this topic:  BOSD on my GT72Pro Notebook - Please help![br][br]Qcamainx64.sys  dated 08 Aug 2014 was cause - OP updated to one dated 10 Oct 2014 (fm Qualcomm -  not MSI) and then also received one via Windows Update[br] 
    http://www.carrona.org/drivers/driver.php?id=Qcamainx64.sys 
    
    btfilter.sys Tue Sep 16  01:30:21 2014 (5417768D) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    dptf_acpi.sys Thu Sep 18 20:32:41  2014 (541B2549) 
    
    dptf_acpi.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    dptf_cpu.sys Thu Sep 18 20:32:42 2014 (541B254A)  
    
    dptf_cpu.sys - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    esif_lf.sys  Thu Sep 18 20:32:55 2014 (541B2557) 
    
    esif_lf.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    TeeDriverx64.sys Tue Sep 23 22:01:14 2014 (5421D18A)  
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    cthda.sys Tue Sep 30 04:38:13  2014 (542A1795) 
    Sound Blaster HDAudio driver 
    http://www.carrona.org/drivers/driver.php?id=cthda.sys 
    
    iwdbus.sys Sat Oct 4 02:31:12 2014  (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    kiox_ff_driver.sys Fri Oct 10  02:38:55 2014 (54372A9F) 
    
    kiox_ff_driver.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    kxdiskprot.sys Fri Oct 10 02:38:55 2014  (54372A9F) 
    
    kxdiskprot.sys  - this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    trufos.sys Sat Oct 11 11:01:08 2014 (5438F1D4) 
    
    trufos.sys - this driver hasn't been  added to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    gzflt.sys Wed Oct 22 09:29:01  2014 (54475CBD) 
    BitDefender Gonzales FileSystem Driver 
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys 
    
    tap0901.sys Wed Nov 5 14:16:32 2014  (545A2330) 
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    SynTP.sys Thu Nov 6 10:24:39 2014  (545B3E57) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Thu Nov 6  10:26:36 2014 (545B3ECC) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    nvvad64v.sys Thu Nov 20 16:33:54 2014  (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    bdfndisf6.sys Mon Dec 15 15:59:47  2014 (548EF763) 
    BitDefender Firewall 
    http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys 
    
    igdkmd64.sys Mon Jan 5 21:29:12  2015 (54AAF418) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    avc3.sys Wed Jan 14 10:58:21 2015  (54B63DBD) 
    BitDefender Active Virus Control filter driver 
    http://www.carrona.org/drivers/driver.php?id=avc3.sys 
    
    avckf.sys Wed Jan 14 11:00:18 2015  (54B63E32) 
    BitDefender Active Virus Control Kernel Filtering driver 
    http://www.carrona.org/drivers/driver.php?id=avckf.sys 
    
    avchv.sys Fri Jan 23 14:52:58 2015  (54C2523A) 
    BitDefender AntiVirus Active Virus Control Hypervisor driver  
    http://www.carrona.org/drivers/driver.php?id=avchv.sys 
    
    nvlddmkm.sys Thu Feb 5 19:01:37 2015  (54D3B001) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    
    
    Debug session time: Mon  Feb 23 12:30:08.653 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\022315-15843-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 0:01:01.342  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe002b2c00000, 1, fffff80051103a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe002b2c00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80051103a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Mon Feb 23 12:01:06.276 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-15656-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 0 days 1:12:04.955  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c ) 
    BugCheck 50,  {ffffe003c8c00000, 1, fffff80029970a5c, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe003c8c00000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80029970a5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c 
    MaxSpeed:  2500 
    CurrentSpeed: 2499 
    BiosVersion = A00 
    BiosReleaseDate =  12/10/2014 
    SystemManufacturer = Alienware 
    SystemProductName = Alienware  15  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Mon Feb 23 10:45:42.506 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\022315-16578-01.dmp] 
    Built by:  9600.17630.amd64fre.winblue_r7.150109-2022 
    System Uptime: 1 days  23:47:49.190 
    *** WARNING: Unable to verify timestamp for igdkmd64.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  igdkmd64.sys 
    Probably caused by : igdkmd64.sys ( igdkmd64+e5a5c )  
    BugCheck 50, {ffffe00228000000, 1, fffff800521dea5c, 2} 
    BugCheck Info:  PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: ffffe00228000000,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff800521dea5c, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID: AV_igdkmd64+e5a5c  
    MaxSpeed: 2500 
    CurrentSpeed: 2499 
    BiosVersion = A00  
    BiosReleaseDate = 12/10/2014 
    SystemManufacturer = Alienware  
    SystemProductName = Alienware 15  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2015 Feb 23 12:57:58 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 23 12:57:58 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 23 12:57:58 PM  _88-dbug Copyright 2012 Sysnative Forums
    Please try the below steps.

    1. Run "Intel driver update Utility" and install any update it offers.

    Intelฎ Driver Update Utility

    2. Update "DirectX".

    Download DirectX End-User Runtime Web Installer from Official Microsoft Download Centre

    3. Set "Intel HD Graphics" to "Maximum Performance".

    Please follow steps 3 and 4 described in 4 Ways to Improve Intel HD Graphics Performance

    How are you connecting the monitor?

    WUDFRd is a service and it is called "Windows Driver Foundation - User-mode Driver Framework".
    Windows Administration - What Is wudfsvc and wudfsvc.dll

    I went into services.msc and looked at Windows Driver Foundation - User-mode Driver Framework, it was set to manual, but under "Status" it was off. I plugged in a USB and the status changed to "Started".

    I changed the startup type to "Automatic", shut down the PC, restarted, checked to see that it was still set to automatic and that it was started. Plugged in a USB and no error code, plugged in another USB and no error code. Shut down, started again, checked again and no error code.

    If you change Windows Driver Foundation - User-mode Driver Framework to automatic start let me know if it works for you. Also before you change it the service has to be stopped. For some reason you can not stop it after it has started so you need to boot your PC and before you do anything go into services.msc and change it before it has started. Your PC may let you stop it, but mine would not.

    Try this.

      My System SpecsSystem Spec

  2. #12


    Thanks again for the reply, unfortunately there has been no change.

    I followed note 2, however I saw no change, and therefore tried note 1. THe link to the killer cleaner redirected to killer itself, but I couldn't find a link to killer cleaner.
    I found one here : http://www.opendrivers.com/download/driver-167472.html (under the backup download server). I'm not sure if this is the same program.

    I then uninstalled the killer software using windows uninstaller, then I used the cleaner and reinstalled the drivers. Only the ethernet drivers needed to be installed, the wireless drivers didn't uninstall. Should I uninstall these aswell and install the pure drivers?

    I have also downloaded the intel driver utility which updated the intel graphics driver.

    I updated the DirectX

    I have also changed the Intel graphics settings as per your request.

    In terms of connecting to the monitor, I have used both DP and HDMI.

    I changed the Windows Driver Foundation to automatic start. However I was unsure as to what you meant by, before I changed the service I should stop it. I tried to boot the pc and go into services and stop it, however it wouldn't let me.
      My System SpecsSystem Spec

  3. #13


    Posts : 2,480
    Windows 10 Pro x64


    Yes. Here are the drivers: https://forum-en.msi.com/svet/Killer...in8_Win8.1.zip
    But the most important thing were the Intel drivers for now. If other things start acting up, we'll handle them accordingly.
      My System SpecsSystem Spec

  4. #14


    I tried pointing the driver installers to those drivers, however the installer couldn't find the right driver within those files.
    I unzipped them and set the search to include the subfolders.
      My System SpecsSystem Spec

  5. #15


    Posts : 2,480
    Windows 10 Pro x64


    If it doesn't find anything, just monitor your system for crashes. If it crashes again, upload the dump files.
      My System SpecsSystem Spec

  6. #16


    Hey Software Maniac, Thanks for the help, but unfortunately my whole laptop decided to crash (MOBO issue) and I've therefore replaced it with a different one (which connects fine to the screen).
    Thanks for your time and patience
      My System SpecsSystem Spec

  7. #17


    Posts : 2,480
    Windows 10 Pro x64


    At least the problem has been resolved.
      My System SpecsSystem Spec

  8. #18


    Vancouver
    Posts : 2
    Windows 8.1 Pro

    BSOD when I connect Zenbook NX500 to ASUS PB287Q


    I seem to be having a very similar issue. I have an ASUS ZenBook NX500JK running Windows 8.1 Pro. As soon as I plug in my new ASUS PB287Q monitor I get a BSOD with the following message:

    PAGE_FAULT_IN_NONPAGED_AREA (igdkmd64.sys)

    I'm able to plug in other (lower resolution) monitors without any issues... I've never had a crash except whenever I try to plug in the PB287Q.

    Initially I'd thought it was due to an old driver issue for the Intel HD 4600 graphics on the Zenbook since that's what idkmd64.sys is related to... ASUS has a very old version of the driver on the official support page (version 10.18.10.3540). After the BSOD did a manual forced update to the Intel version of the driver (10.18.14.4222), but I get the same BSOD whenever I try to plug the PB287Q in.

    I've read the spec sheets on the HD 4600 and it appears that it should support output at 4K resolution. And for sure the NVIDIA 850M supports that resolution.

    I've reached out to ASUS support for the monitor and they've punted me over to support for the laptop, but I'm not hopeful that they'll be able to help.

    I've attached the results from the DM Log collector tool below. Any help would be greatly appreciated.

    Attachment 62743
      My System SpecsSystem Spec

  9. #19


    Vancouver
    Posts : 2
    Windows 8.1 Pro


    Ok, I seem to have solved my own problem (and this is probably specific to my hardware setup). I rolled the Intel HD 4600 driver back to version 10.18.10.3308 and then connected the external display and it didn't give me a BSOD. Then I updated the driver to version 10.18.14.4222 and it didn't BSOD.

    I have absolutely no idea why this works... but for anybody that's getting a BSOD with the same error message this might be something to try.
      My System SpecsSystem Spec

  10. #20


    Posts : 2,480
    Windows 10 Pro x64


    That makes sense because Intel HD is your Graphics driver and as such it is in charge of displaying the image on the screen.
      My System SpecsSystem Spec

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BSOD when connecting to an External Display
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