View attachment 57780 here is my file--
Hi,
I followed the steps on the upload the files section, so that is what I have done above there as that is the zip file it created. I am not sure what is causing this issue, nor do I know how to look for the advanced details request to provide the systems Specs, or else I would have done them too, sorry
Here is what I have tried so far:
I was on window 8. and recently did the 8.1 upgrade. I ran the memory test with the seagate tool and it passed for the short test.
I also tried to view the mini dump files, but again was not able to do so, as I don't have the right tool to open them up with on this end.
I did all the windows updates, so I really could use the experts help here on how to stop these random restarts of my pc? Also I noticed that when the PC first starts up, the screen will flicker once before going into the windows screen, this only started since I did the window.8.1 upgrade too.
In addition, I am not certain if the drivers here are updated or not, as I have had the pc for about 2 years now, and never did do any driver updates with them. The only recent thing I did was update the pinnacle studio with their latest driver. However, the shut downs have happened before that at random times so not sure if that is causing the issues or not.
I do no there was a solution available in my Control panels section for the 7A blue screen, but each time I tried to do it, it said it failed and to try again, never to complete it for me.
I hope look forward to all the help and steps i can take to get this properly fixed.
Sincerely Yours,
Libby
Hi,
I followed the steps on the upload the files section, so that is what I have done above there as that is the zip file it created. I am not sure what is causing this issue, nor do I know how to look for the advanced details request to provide the systems Specs, or else I would have done them too, sorry
Here is what I have tried so far:
I was on window 8. and recently did the 8.1 upgrade. I ran the memory test with the seagate tool and it passed for the short test.
I also tried to view the mini dump files, but again was not able to do so, as I don't have the right tool to open them up with on this end.
I did all the windows updates, so I really could use the experts help here on how to stop these random restarts of my pc? Also I noticed that when the PC first starts up, the screen will flicker once before going into the windows screen, this only started since I did the window.8.1 upgrade too.
In addition, I am not certain if the drivers here are updated or not, as I have had the pc for about 2 years now, and never did do any driver updates with them. The only recent thing I did was update the pinnacle studio with their latest driver. However, the shut downs have happened before that at random times so not sure if that is causing the issues or not.
I do no there was a solution available in my Control panels section for the 7A blue screen, but each time I tried to do it, it said it failed and to try again, never to complete it for me.
I hope look forward to all the help and steps i can take to get this properly fixed.
Sincerely Yours,
Libby
My Computer
System One
-
- OS
- 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP p2-1394 Desktop PC
- Browser
- Mozilla FireFox
- Antivirus
- Avast free version