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BSOD error 0xc000021a while on Chrome

  1. #1


    Posts : 11
    Windows 8.1 Pro

    BSOD error 0xc000021a while on Chrome


    Hello guys,

    I was on chrome and all of a sudden I got a BSOD with the error code 0xc000021a

    Dump file attached, thanks for all your help in advance. This community has always been amazing at helping me fix my BSOD issues. I appreciate it!

    Attachment 57719

    The full memory dump https://www.dropbox.com/s/elu2e2yu39...EMORY.zip?dl=0
    Last edited by Firearm2112; 09 Feb 2015 at 14:47.

      My System SpecsSystem Spec

  2. #2


    Code:
    2: kd> .bugcheck
    Bugcheck code C000021A
    Arguments ffffc000`4acdc200 00000000`00000000 00000000`00000000 00000000`00000000
    
    2: kd> kn
     # Child-SP          RetAddr           Call Site
    00 ffffd000`258cc6b8 fffff803`e1da19a1 nt!KeBugCheckEx
    01 ffffd000`258cc6c0 fffff803`e1d9b4fa nt!PopGracefulShutdown+0x2c9
    02 ffffd000`258cc700 fffff803`e1b722b3 nt!NtSetSystemPowerState+0x269a
    03 ffffd000`258cc840 fffff803`e1b6a700 nt!KiSystemServiceCopyEnd+0x13
    04 ffffd000`258cc9d8 fffff803`e1fb88fd nt!KiServiceLinkage
    05 ffffd000`258cc9e0 fffff803`e1eeb9f3 nt!PopIssueActionRequest+0x746bd
    06 ffffd000`258ccaa0 fffff803`e1b121b2 nt!PopPolicyWorkerAction+0x63
    07 ffffd000`258ccb10 fffff803`e1a93acc nt!PopPolicyWorkerThread+0xba
    08 ffffd000`258ccb50 fffff803`e1b17440 nt!ExpWorkerThread+0x28c
    09 ffffd000`258ccc00 fffff803`e1b6d0c6 nt!PspSystemThreadStartup+0x58
    0a ffffd000`258ccc60 00000000`00000000 nt!KiStartSystemThread+0x16
    
    2: kd> dc ffffc0004acdc200
    ffffc000`4acdc200  646e6957 2073776f 7473756d 776f6e20  Windows must now
    ffffc000`4acdc210  73657220 74726174 63656220 65737561   restart because
    ffffc000`4acdc220  65687420 4f434420 6553204d 72657672   the DCOM Server
    ffffc000`4acdc230  6f725020 73736563 75614c20 6568636e   Process Launche
    ffffc000`4acdc240  65732072 63697672 65742065 6e696d72  r service termin
    ffffc000`4acdc250  64657461 656e7520 63657078 6c646574  ated unexpectedl
    ffffc000`4acdc260  00450079 0064002e 006c006c 00740078  y.E...d.l.l.x.t.
    ffffc000`4acdc270  03130208 5546744e 456d70c0 d11086d6  ....NtFU.pmE....
    This dump isn't going to be much help, at all, especially for this error.
    Could we get a complete memory dump.

    Go the Start
    Right click My Computer
    Select Properties
    Click Advanced system settings
    Click on the Advanced tab
    Select Settings under Startup and Recovery
    Then under Write debugging information select Complete memory dump.

    Once a dump is created go to:

    Code:
    C:/Windows/memory.dmp
    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1 Pro


    Quote Originally Posted by Mysers Briggs View Post
    Code:
    2: kd> .bugcheck
    Bugcheck code C000021A
    Arguments ffffc000`4acdc200 00000000`00000000 00000000`00000000 00000000`00000000
    
    2: kd> kn
     # Child-SP          RetAddr           Call Site
    00 ffffd000`258cc6b8 fffff803`e1da19a1 nt!KeBugCheckEx
    01 ffffd000`258cc6c0 fffff803`e1d9b4fa nt!PopGracefulShutdown+0x2c9
    02 ffffd000`258cc700 fffff803`e1b722b3 nt!NtSetSystemPowerState+0x269a
    03 ffffd000`258cc840 fffff803`e1b6a700 nt!KiSystemServiceCopyEnd+0x13
    04 ffffd000`258cc9d8 fffff803`e1fb88fd nt!KiServiceLinkage
    05 ffffd000`258cc9e0 fffff803`e1eeb9f3 nt!PopIssueActionRequest+0x746bd
    06 ffffd000`258ccaa0 fffff803`e1b121b2 nt!PopPolicyWorkerAction+0x63
    07 ffffd000`258ccb10 fffff803`e1a93acc nt!PopPolicyWorkerThread+0xba
    08 ffffd000`258ccb50 fffff803`e1b17440 nt!ExpWorkerThread+0x28c
    09 ffffd000`258ccc00 fffff803`e1b6d0c6 nt!PspSystemThreadStartup+0x58
    0a ffffd000`258ccc60 00000000`00000000 nt!KiStartSystemThread+0x16
    
    2: kd> dc ffffc0004acdc200
    ffffc000`4acdc200  646e6957 2073776f 7473756d 776f6e20  Windows must now
    ffffc000`4acdc210  73657220 74726174 63656220 65737561   restart because
    ffffc000`4acdc220  65687420 4f434420 6553204d 72657672   the DCOM Server
    ffffc000`4acdc230  6f725020 73736563 75614c20 6568636e   Process Launche
    ffffc000`4acdc240  65732072 63697672 65742065 6e696d72  r service termin
    ffffc000`4acdc250  64657461 656e7520 63657078 6c646574  ated unexpectedl
    ffffc000`4acdc260  00450079 0064002e 006c006c 00740078  y.E...d.l.l.x.t.
    ffffc000`4acdc270  03130208 5546744e 456d70c0 d11086d6  ....NtFU.pmE....
    This dump isn't going to be much help, at all, especially for this error.
    Could we get a complete memory dump.

    Go the Start
    Right click My Computer
    Select Properties
    Click Advanced system settings
    Click on the Advanced tab
    Select Settings under Startup and Recovery
    Then under Write debugging information select Complete memory dump.

    Once a dump is created go to:

    Code:
    C:/Windows/memory.dmp
    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
    Thank you for the detailed instructions.

    Heres the dump:

    https://www.dropbox.com/s/elu2e2yu39...EMORY.zip?dl=0
      My System SpecsSystem Spec

  4. #4


    Code:
    2: kd> .bugcheck
    Bugcheck code C000021A
    Arguments ffffc000`4acdc200 00000000`00000000 00000000`00000000 00000000`00000000
    //DCOM service unexpectedly terminated
    
    
    //Current thread executing
    
    2: kd> kn
     # Child-SP          RetAddr           Call Site
    00 ffffd000`258cc6b8 fffff803`e1da19a1 nt!KeBugCheckEx
    01 ffffd000`258cc6c0 fffff803`e1d9b4fa nt!PopGracefulShutdown+0x2c9
    02 ffffd000`258cc700 fffff803`e1b722b3 nt!NtSetSystemPowerState+0x269a
    03 ffffd000`258cc840 fffff803`e1b6a700 nt!KiSystemServiceCopyEnd+0x13
    04 ffffd000`258cc9d8 fffff803`e1fb88fd nt!KiServiceLinkage
    05 ffffd000`258cc9e0 fffff803`e1eeb9f3 nt!PopIssueActionRequest+0x746bd
    06 ffffd000`258ccaa0 fffff803`e1b121b2 nt!PopPolicyWorkerAction+0x63
    07 ffffd000`258ccb10 fffff803`e1a93acc nt!PopPolicyWorkerThread+0xba
    08 ffffd000`258ccb50 fffff803`e1b17440 nt!ExpWorkerThread+0x28c
    09 ffffd000`258ccc00 fffff803`e1b6d0c6 nt!PspSystemThreadStartup+0x58
    0a ffffd000`258ccc60 00000000`00000000 nt!KiStartSystemThread+0x16
    
    //Thread that caused the crash
    
    ffffd000`23ad9d80 fffff803`e1a4978e : fffff803`e1d19180 ffffe000`ee6526c0 ffffe000`fffffffe ffffd000`fffffffe : nt!KiSwapContext+0x76 //Swap context
    ffffd000`23ad9ec0 fffff803`e1a49209 : ffffe000`ee6526c0 fffff803`e1a851f8 00000000`00000000 00000000`00000000 : nt!KiSwapThread+0x14e //Execute next thread
    ffffd000`23ad9f60 fffff803`e1a6fac0 : 00000000`00000000 00000000`00000000 ffffd000`000000b4 00000000`00000004 : nt!KiCommitThreadWait+0x129 //Place thread into wait state
    ffffd000`23ad9fe0 fffff803`e1eeb154 : ffffe000`efb49440 ffffd000`00000005 00000000`00000000 fffff803`00000002 : nt!KeWaitForSingleObject+0x2c0 //Wait for ownership
    ffffd000`23ada070 fffff803`e1b722b3 : ffffe000`ee6526c0 ffffd000`23ada3f8 00000000`00000000 fffff803`e1b70e57 : nt!NtInitiatePowerAction+0x170 //Change power setting
    ffffd000`23ada100 fffff803`e1b6a700 : fffff803`e202737c 00000000`00000100 00000000`00000801 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ ffffd000`23ada100) //Kernel mode
    ffffd000`23ada298 fffff803`e202737c : 00000000`00000100 00000000`00000801 00000000`00000000 fffff803`e1d02748 : nt!KiServiceLinkage //Transition to usermode
    ffffd000`23ada2a0 fffff803`e1da4386 : ffffe000`efb3f260 ffffe000`ecb5d480 ffffe000`efade900 00000000`00000100 : nt!PoShutdownBugCheck+0xd4 //Error unrecoverable, bugcheck
    ffffd000`23ada340 fffff803`e1b6ed32 : 00000000`00000000 00000000`00000240 00000001`00000001 00000000`00000013 : nt!ExpSystemErrorHandler2+0x64e 
    ffffd000`23ada590 fffff803`e2063ef4 : 00000000`c000021a 00000000`00000001 00000000`00000001 ffffd000`23ada9c8 : nt!ExpSystemErrorHandler+0xd2 //Start the system error handler
    ffffd000`23ada5d0 fffff803`e20642f1 : 00000000`00000300 fffff803`e1dfa575 ffff4fd2`3fcd7bd9 ffffd000`00000800 : nt!ExpRaiseHardError+0x12c //Raise the hard error to the OS
    ffffd000`23ada950 fffff803`e1b722b3 : fffff6fb`7dbed7f8 fffff6fb`7daffef0 fffff6fb`5ffde9a0 fffff6bf`fbd34358 : nt!NtRaiseHardError+0x1b9
    ffffd000`23adaa90 00007ff9`1c3420ca : 00007ff7`a688143e 000000c8`d4a281a0 00007ff7`a68943a8 000000c8`d4b3f260 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ ffffd000`23adab00) //Transition to Kernel mode
    000000c8`d4b3f1f8 00007ff7`a688143e : 000000c8`d4a281a0 00007ff7`a68943a8 000000c8`d4b3f260 000000c8`d4a281a0 : ntdll!NtRaiseHardError+0xa //Hard error, most likely failing RAM
    000000c8`d4b3f200 00007ff9`1c2c8c4b : 00007ff7`a684b930 00007ff7`a684b930 000000c8`d4a20350 00000000`956bba40 : services!CRebootContext::Perform+0x1be //Reboot context
    000000c8`d4b3f680 00007ff9`1c2cc70a : 00007ff9`1c2c8bb0 000000c8`d4a20350 000000c8`d4b3f898 000000c8`00000102 : ntdll!RtlpTpWaitCallback+0x9b //Wait for callback routine
    000000c8`d4b3f6e0 00007ff9`1c2e381d : 000000c8`d4a0e9c0 000000c8`d3f7e030 00000000`00000000 000000c8`d3f32238 : ntdll!TppExecuteWaitCallback+0x92 //Wait for callback routine
    000000c8`d4b3f720 00007ff9`1c1113d2 : 00000000`00000000 00007ff9`1c2e33a0 000000c8`d3f37500 00000000`00000000 : ntdll!TppWorkerThread+0x47d //Start worker thread
    000000c8`d4b3fb00 00007ff9`1c3203c4 : 00007ff9`1c1113b0 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x22 //Initiate thunk
    000000c8`d4b3fb30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34 //Start user thread
    
    2: kd> ub 7ff91c3420ca
    ntdll!NtRaiseException:
    00007ff9`1c3420b0 4c8bd1          mov     r10,rcx
    00007ff9`1c3420b3 b846010000      mov     eax,146h
    00007ff9`1c3420b8 0f05            syscall
    00007ff9`1c3420ba c3              ret
    00007ff9`1c3420bb 0f1f440000      nop     dword ptr [rax+rax]
    ntdll!NtRaiseHardError:
    00007ff9`1c3420c0 4c8bd1          mov     r10,rcx
    00007ff9`1c3420c3 b847010000      mov     eax,147h
    00007ff9`1c3420c8 0f05            syscall
    
    2: kd> !chkimg -db kernel32
    3 errors : kernel32 (7ff91c2345b0-7ff91c2345b2)
    7ff91c2345b0 *a0 *1b *33  1c  f9  7f  00  00  e0  50  12  00  00  00  00  00 ..3......P......
    
    //It seems an address within the kernel32 dynamic link library has become corrupt
    
    2: kd> u 7ff9`1c2345b0
    KERNEL32!_guard_check_icall_fptr:
    00007ff9`1c2345b0 a01b331cf97f0000e0 mov   al,byte ptr [E000007FF91C331Bh]
    00007ff9`1c2345b9 50              push    rax
    00007ff9`1c2345ba 1200            adc     al,byte ptr [rax]
    00007ff9`1c2345bc 0000            add     byte ptr [rax],al
    00007ff9`1c2345be 0000            add     byte ptr [rax],al
    00007ff9`1c2345c0 0000            add     byte ptr [rax],al
    00007ff9`1c2345c2 0000            add     byte ptr [rax],al
    00007ff9`1c2345c4 b850120000      mov     eax,1250h
    It's difficult to say exactly why the crash happened, but it appears to be related to memory corruption.
    I suggest you try Memtest86+ for eight passes.
      My System SpecsSystem Spec

BSOD error 0xc000021a while on Chrome
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