Windows 8 and 8.1 Forums


Different BSODs when gaming

  1. #1


    Posts : 6
    Windows 8.1

    Different BSODs when gaming


    Hi everybody,

    I am having some trouble with bluescreens for a while now and I am desperately looking for help.

    The bluescreens started about a year or a year and a half ago. I had bluescreens when playing games (WoW, Hearthstone, Diablo3, ...), but not always. About every 2-3 weeks. Then it stopped for about half a year, and now its happening again.

    I have followed the instructions and created the zip file with the dmp files and the other information.

    Some other issues I am having, maybe related (??):
    • Youtube Videos > 720p cause horrible lags (updated flash, used Mozilla, Chrome)
    • Sometimes the login into the system takes a couple minutes (after pressing enter when providing the password)
    • Sometimes my explorer freezes when right-clicking or entering a certain folder. A restart solves the issue.


    What I have done so far:
    • Memory test (20+ hours)
    • Updated graphic card drivers, because I thought they would cause the issue...
    • Windows harddrive tests (chkdsk)


    I would be very happy if anybody of you could help me... Thank you in advance!
    Attachment 57652

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Update Samsung printer driver and C-Media USB Audio driver. Run HD Tune on your HDD and post a SS of the Health tab and of the Error Scan tab (not quick.). Fill in your System Specs.
    Code:
    SSPORT.sys Fri Aug 12 01:07:32 2005 (42FBDA34)  
    Samsung printer driver 
    http://www.carrona.org/drivers/driver.php?id=SSPORT.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58 2012  (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    ISCTD64.sys Tue Nov 27 20:52:34  2012 (50B51A02) 
    Intel Smart Connect Technology Driver 
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys 
    
    PLTGC.sys Fri Apr 12 10:45:13 2013  (5167C999) 
    C-Media USB Audio Driver (WDM) 
    http://www.carrona.org/drivers/driver.php?id=PLTGC.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    avkmgr.sys Mon Sep 16  13:14:23 2013 (5236E80F) 
    Avira GmbH Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=avkmgr.sys 
    
    igdkmd64.sys Thu Oct 31 19:28:01  2013 (5272A131) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    atikmpag.sys Fri Dec 6 21:21:45  2013 (52A231D9) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Fri Dec 6 22:19:43  2013 (52A23F6F) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    avgntflt.sys Fri Jul 11 17:46:47  2014 (53C006E7) 
    Avira AntiVir 
    http://www.carrona.org/drivers/driver.php?id=avgntflt.sys 
    
    avipbb.sys Wed Aug 6 09:31:29  2014 (53E1D9D1) 
    Avira AntiVir 
    http://www.carrona.org/drivers/driver.php?id=avipbb.sys 
    
    VBoxNetFlt.sys Tue Sep 9 17:26:34  2014 (540F1C2A) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxUSBMon.sys Tue Sep 9  17:26:34 2014 (540F1C2A) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxNetAdp.sys Tue Sep 9  17:26:34 2014 (540F1C2A) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxDrv.sys Tue Sep 9 17:29:03  2014 (540F1CBF) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    
    
    Debug session time: Sun  Feb 8 02:45:00.659 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\020815-23796-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  11:09:37.330 
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )  
    BugCheck 139, {3, ffffd000f8bdc830, ffffd000f8bdc788, 0} 
    BugCheck Info:  KERNEL_SECURITY_CHECK_FAILURE  (139) 
    Bugcheck code 00000139 
    Arguments: 
    Arg1: 0000000000000003,  A LIST_ENTRY has been corrupted (i.e. double remove). 
    Arg2:  ffffd000f8bdc830, Address of the trap frame for the exception that caused the  bugcheck 
    Arg3: ffffd000f8bdc788, Address of the exception record for the  exception that caused the bugcheck 
    Arg4: 0000000000000000, Reserved  
    BUGCHECK_STR: 0x139 
    DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT  
    PROCESS_NAME: Hearthstone.ex 
    FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch 
    MaxSpeed: 3300 
    CurrentSpeed: 3293  
    BiosVersion = P1.00 
    BiosReleaseDate = 02/21/2012 
    SystemManufacturer  = To Be Filled By O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Jan 29 16:21:17.166 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\012915-17265-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days  20:14:51.557 
    *** WARNING: Unable to verify timestamp for PLTGC.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for PLTGC.sys  
    *** WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
    Probably  caused by : PLTGC.sys ( PLTGC+40b52 ) 
    BugCheck 1E, {ffffffff80000003,  fffff80058885b52, 0, ffc73862ffc6322e} 
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: ffffffff80000003,  The exception code that was not handled 
    Arg2: fffff80058885b52, The address  that the exception occurred at 
    Arg3: 0000000000000000, Parameter 0 of the  exception 
    Arg4: ffc73862ffc6322e, Parameter 1 of the exception  
    BUGCHECK_STR: 0x1E_80000003 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0x1E_80000003_PLTGC+40b52 
    MaxSpeed: 3300 
    CurrentSpeed: 3293  
    BiosVersion = P1.00 
    BiosReleaseDate = 02/21/2012 
    SystemManufacturer  = To Be Filled By O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jan 24 20:06:00.934 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\012415-18375-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days  22:50:10.991 
    Probably caused by : dxgmms1.sys (  dxgmms1!VIDMM_LINEAR_POOL::MarkBlockForEviction+4a ) 
    BugCheck 1000007E,  {ffffffffc0000005, fffff8010ea73da6, ffffd000c6cf66b8, ffffd000c6cf5ec0}  
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff8010ea73da6, The address that the exception occurred at 
    Arg3:  ffffd000c6cf66b8, Exception Record Address 
    Arg4: ffffd000c6cf5ec0, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_LINEAR_POOL::MarkBlockForEviction  
    MaxSpeed: 3300 
    CurrentSpeed: 3293 
    BiosVersion = P1.00  
    BiosReleaseDate = 02/21/2012 
    SystemManufacturer = To Be Filled By O.E.M.  
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Jan 19 21:15:28.905 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011915-16250-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days 7:13:38.986  
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3b3f9 )  
    BugCheck 1E, {ffffffffc0000005, fffff800372e1b50, 0, ffffffffffffffff}  
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: ffffffffc0000005,  The exception code that was not handled 
    Arg2: fffff800372e1b50, The address  that the exception occurred at 
    Arg3: 0000000000000000, Parameter 0 of the  exception 
    Arg4: ffffffffffffffff, Parameter 1 of the exception  
    BUGCHECK_STR: 0x1E_c0000005_R 
    PROCESS_NAME: Battle.net.exe  
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_ 
    MaxSpeed:  3300 
    CurrentSpeed: 3293 
    BiosVersion = P1.00 
    BiosReleaseDate =  02/21/2012 
    SystemManufacturer = To Be Filled By O.E.M. 
    SystemProductName  = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jun 15 18:39:17.581 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\061514-18671-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 0 days  0:10:06.258 
    Probably caused by : ntkrnlmp.exe ( nt!KiRetireDpcList+837 )  
    BugCheck A, {ffffe0010ffefce0, 2, 0, fffff800a6a69b57} 
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL  (a) 
    Bugcheck code 0000000A 
    Arguments: 
    Arg1: ffffe0010ffefce0,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  bitfield : 
    bit 0 : value 0 = read operation, 1 = write operation 
    bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
    Arg4: fffff800a6a69b57, address which  referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: svchost.exe 
    FAILURE_BUCKET_ID: AV_nt!KiRetireDpcList  
    MaxSpeed: 3300 
    CurrentSpeed: 3293 
    BiosVersion = P1.00  
    BiosReleaseDate = 02/21/2012 
    SystemManufacturer = To Be Filled By O.E.M.  
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Jun 5 18:35:28.556 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\060514-16296-01.dmp] 
    Built by:  9600.17041.amd64fre.winblue_gdr.140305-1710 
    System Uptime: 0 days  7:16:13.775 
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for atikmdag.sys  
    Probably caused by : dxgmms1.sys (  dxgmms1!VidSchiCheckConditionDeviceCommand+e2af ) 
    BugCheck 119, {7000000,  ffffe0001e431000, ffffe0001d72e010, ffffe0002050c010} 
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR  (119) 
    Bugcheck code 00000119 
    Arguments: 
    Arg1: 0000000007000000,  The subtype of the bugcheck: 
    Arg2: ffffe0001e431000 
    Arg3:  ffffe0001d72e010 
    Arg4: ffffe0002050c010 
    BUGCHECK_STR: 0x119  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID:  0x119_7000000_UNKNOWN_dxgmms1!VidSchiCheckConditionDeviceCommand 
    MaxSpeed:  3300 
    CurrentSpeed: 3293 
    BiosVersion = P1.00 
    BiosReleaseDate =  02/21/2012 
    SystemManufacturer = To Be Filled By O.E.M. 
    SystemProductName  = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Mar 26 23:40:57.290 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\032614-26953-01.dmp] 
    Built by:  9600.16452.amd64fre.winblue_gdr.131030-1505 
    System Uptime: 8 days  1:19:36.966 
    Probably caused by : portcls.sys (  portcls!CPortPinWaveCyclic::TransferKsIrp+78 ) 
    BugCheck 139, {3,  ffffd000206e2860, ffffd000206e27b8, 0} 
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE  (139) 
    Bugcheck code 00000139 
    Arguments: 
    Arg1: 0000000000000003,  A LIST_ENTRY has been corrupted (i.e. double remove). 
    Arg2:  ffffd000206e2860, Address of the trap frame for the exception that caused the  bugcheck 
    Arg3: ffffd000206e27b8, Address of the exception record for the  exception that caused the bugcheck 
    Arg4: 0000000000000000, Reserved  
    BUGCHECK_STR: 0x139 
    DEFAULT_BUCKET_ID: LIST_ENTRY_CORRUPT  
    PROCESS_NAME: Wow-64.exe 
    FAILURE_BUCKET_ID:  0x139_3_portcls!CPortPinWaveCyclic::TransferKsIrp 
    MaxSpeed: 3300  
    CurrentSpeed: 3293 
    BiosVersion = P1.00 
    BiosReleaseDate = 02/21/2012  
    SystemManufacturer = To Be Filled By O.E.M. 
    SystemProductName = To Be  Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 08 11:07:59 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 08 11:07:59 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 08 11:07:59 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    Update Samsung printer driver and C-Media USB Audio driver. Run HD Tune on your HDD and post a SS of the Health tab and of the Error Scan tab (not quick.). Fill in your System Specs.
    Ok, drivers are updated, attached are the screenshots. Will fill in the System Specs in my profile now.
    Thank you, so far!
    Attachment 57680

    Update: Systems Specs are also filled in now.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Monitor your PC for crashes.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Hey,

    a couple days ago, I had a crash again I have attached the zip file again. Happend during a game again.Attachment 58543

    Thanks in advance!
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Update printer driver. Check your sound devices. Is your HDD plugged in SATA3 port?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    Update printer driver.
    I thought I did! I used the most recent I could find from the Samsung homepage :/. But maybe It didn't work?!
    Quote Originally Posted by softwaremaniac View Post
    Check your sound devices.
    I also tried to update that driver that you said. I think its the driver for my USB Headset (GameCom 780). Will Check again.
    Quote Originally Posted by softwaremaniac View Post
    Is your HDD plugged in SATA3 port?
    Yes, HDD is plugged in SATA3_0

    I am starting to assume that it is the PLTGC.sys, since there are some hits on Google for my headset (Plantronics GameCom). C-Media does not offer any public downloads, you need an account at their website!
    Last edited by iamgroot; 26 Feb 2015 at 11:11.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Try detaching and not using USB Headset (GameCom 780). Does the issue occur then?
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    It is just so difficult to test. Bluescreens occur every 5 to 20 days, and I don't have another headset lying around :/
    But I know you can't help with that I probably just have to buy a new Headset...
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    Just try it and test. Don't buy anything yet.
      My System SpecsSystem Spec

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