Solved Display glitch: have to restart Explorer.exe after Sleep

J

jomardl

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Location
Cape Town
Hi

I think I might be down to my last Win8 problem. When the PC wakes up, I get this ghosted display issue that is solved only by terminating and restarting Explorer.exe (see attached jpeg).

I'm hoping this is a common problem with a simple solution.

Thanks for any help!
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
Hi,

Not common at all but whatever the solution is, whether we find it or not, is.

You can run the tool in the top thread of this subforum. Post the zip it and its linked thread show to make. We'll see what we can do.

If you have 3rd party security like antivirus or firewall, don't even bother with that yet. Just remove it/them in safe mode with the specific tool(s) for it/them.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I just realized you're the same person I helped with fixing the bsods by removing AVG.

All of your drivers are good or I would have suggested to update, so they're not the issue.

You can type msinfo32 in the Start screen and press Enter. File | save.

Right click the saved file and choose Send To>>>Compressed (Zip) Folder. Then attach the zip it makes to a new post here. Some software you have installed is likely the cause. I can probably guess which it is on first try.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
*.nfo attached

Thanks so much! I have uploaded the nfo.
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
jomardl said:
Thanks so much! I have uploaded the nfo.
Click to expand...

You're missing the SMBus Controller driver from Intel:

Code: 
SM Bus Controller    PCI\VEN_8086&DEV_1C22&SUBSYS_47428086&REV_05\3&33FD14CA&0&FB    The drivers for this device are not installed.

Visit their site and manually (no autoscan - will not work for Windows 8) download the latest Intel Chipset Update Utility for your chipset/motherboard, then use the device manager to install the driver, if running normally does not install it.

I also recommend you install the latest Rapid Storage driver from Intel, as well.

Code: 
Name    Standard SATA AHCI Controller
Manufacturer    Standard SATA AHCI Controller
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_1C02&SUBSYS_47428086&REV_05\3&33FD14CA&0&FA
I/O Port    0x00003068-0x0000306F
I/O Port    0x00003074-0x00003077
I/O Port    0x00003060-0x00003067
I/O Port    0x00003070-0x00003073
I/O Port    0x00003020-0x0000303F
Memory Address    0xF6426000-0xF64267FF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70.30 KB (71 992 bytes), 2012/02/18 06:37 AM)

After those things, if still necessary to try, uninstall Extensis Suitcase then reboot.

Let me know how it goes and we'll take things from here, if still necessary.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
That appears to have solved it - so far so good at least. Much appreciated!
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
Nice! Good job with updating and you're very welcome.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Oh no. Looks like I wasn't that lucky - it happened again. I have resent the nfo file, in case you want to have a look at the current state.

View attachment 6103
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
Type msconfig in the start menu then press Enter. Go to Services tab. Check the box to hide all MS services, then click disable all.

Then use Task Manager to disable all startup items.

Reboot and see how it goes. If successful, you'll have to figure out which item disabled above is the cause.

If there is a bios update, install it.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Disabling services did not help but since I updated the BIOS it hasn't happened again. Looks like it happened mostly (if not always) with Photoshop running. I'm going to wait a few days before marking as solved but so far so good. Thanks very much.
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
Photoshop wouldn't be the root cause it, so it's only a coincidence, or it simply brought out the other "problem" on the machine.

Sounds good - hope it continues well for ya. You're welcome.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I hate to say it but it's happening again. I was so sure it was solved since, after applying the suggested changes, the problem did not reoccur for 3-4 days, whereas before it happened every time the PC went to sleep. This time it occurred even though Photoshop was not running.
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
It has been a week and it has not reoccurred again, so marking this as solved.
 

My Computer

System One

  • OS
    Windows 8 RP
    CPU
    Intel Core i5-2500 CPU @ 3.30GHz
    Motherboard
    Intel DP67BG
    Memory
    8GB
    Graphics Card(s)
    Asus Nvidia Geforce GTX 560Ti
    Monitor(s) Displays
    Dual
    Screen Resolution
    1920x1080
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