Windows 8 and 8.1 Forums

Windows 8 random freezes?

  1. #1


    Posts : 17
    Windows 8 CP

    Windows 8 random freezes?


    Hello, I previously had problems with BSOD which were resolved by the user GMan .

    However I am still encountering random freezes which can only be resolved by manually holding the power on/off button. I am not recieving any BSOD but I still have attached the files gathered by the BSOD tool.

    I am experiencing problems with like this thread: https://www.eightforums.com/crashes-d...m-freezes.html

    The .dmp files can be ignored because they were associated with my BSOD problems (or maybe they will be useful, I'm not sure).

    Thanks for any help in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Would uninstall all HP software such as file sanitizer, protecttools security manager, drive encryption, hp remote solution, hp odometer.
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8 CP


    Thanks for the help, I thought it had fixed it but it has come back .

    The freeze only seems to happen when I'm on Google Chrome and when I try ctrl+alt+del to try and end some processes, the mouse just freezes and a little "beep" noise sounds and then everything is completely frozen.
      My System SpecsSystem Spec

  4. #4


    Maybe some of the Chrome freezing fixes that worked for Windows 7 will also work with Windows 8.

    Fix: Google Chrome Freezes or Crashes on Windows 7
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    Windows 8 CP


    None of them seemed to fix my problem . When Google Chrome crashes, everything else crashes too. I can't click of any of the other programs. When I open a new tab I can't actually see the new tab but I know a new one has been opened. I can type in the new tab but when I press enter nothing happens...
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You're welcome to post new zip.

    Clear LSOs: AdobeClearFlash

    Clean the junk files on the machine with Ccleaner.

    Not a cop-out - we'll make Chrome work well if really wanted - but I highly recommend uninstalling it for a million reasons and using Firefox instead.
      My System SpecsSystem Spec

  7. #7


    Posts : 17
    Windows 8 CP


    Ok I will try the solutions you posted when I get home thank you.

    Just out of interest, why would you recommend firefox over chrome?
      My System SpecsSystem Spec

  8. #8


    Posts : 17
    Windows 8 CP

    New file


    I found a new file which was being produced with my errors... can it be used in some way? Thanks.

    (I couldn't upload it to the site )

    (DROPBOX LINK: http://dl.dropbox.com/u/11310453/WERD17.tmp.hdmp)
      My System SpecsSystem Spec

  9. #9


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Alaaaan View Post
    I found a new file which was being produced with my errors... can it be used in some way? Thanks.

    (I couldn't upload it to the site )

    (DROPBOX LINK: http://dl.dropbox.com/u/11310453/WERD17.tmp.hdmp)
    Good job.

    This:
    Code:
    0:000> lmvm bdmpega64
    start             end                 module name
    000007fe`5a4c0000 000007fe`5a4d5000   bdmpega64 T (no symbols)           
        Loaded symbol image file: bdmpega64.acm
        Image path: C:\Windows\System32\bdmpega64.acm
        Image name: bdmpega64.acm
        Timestamp:        Mon Sep 19 03:07:36 2011 (4E76EA38)
        CheckSum:         0001E5E6
        ImageSize:        00015000
        File version:     0.0.0.0
        Product version:  0.0.0.0
        File flags:       0 (Mask 0)
        File OS:          0 Unknown Base
        File type:        0.0 Unknown
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    If you know which codec pack or other software installed it, uninstall to get rid of it. Maybe you have Bandicam installed with it? If you don't, then delete the file then reboot, instead.

    Full crash log of the heap corruption:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    
    
    FAULTING_IP: 
    ntdll!RtlFreeHeap+52
    000007fe`7ec351d2 807f0f05        cmp     byte ptr [rdi+0Fh],5
    
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 000007fe7ec351d2 (ntdll!RtlFreeHeap+0x0000000000000052)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 00000000988a0c0f
    Attempt to read from address 00000000988a0c0f
    
    PROCESS_NAME:  dxdiag.exe
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  00000000988a0c0f
    
    READ_ADDRESS:  00000000988a0c0f 
    
    FOLLOWUP_IP: 
    ntdll!RtlFreeHeap+52
    000007fe`7ec351d2 807f0f05        cmp     byte ptr [rdi+0Fh],5
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    APP:  dxdiag.exe
    
    ADDITIONAL_DEBUG_TEXT:  Enable Pageheap/AutoVerifer ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
    
    LAST_CONTROL_TRANSFER:  from 000007fe5a4c29c4 to 000007fe7ec351d2
    
    FAULTING_THREAD:  0000000000001874
    
    DEFAULT_BUCKET_ID:  HEAP_CORRUPTION
    
    PRIMARY_PROBLEM_CLASS:  HEAP_CORRUPTION
    
    BUGCHECK_STR:  APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ
    
    STACK_TEXT:  
    00000000`00000000 00000000`00000000 heap_corruption!heap_corruption+0x0
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  heap_corruption!heap_corruption
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: heap_corruption
    
    IMAGE_NAME:  heap_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    STACK_COMMAND:  ** Pseudo Context ** ; kb
    
    FAILURE_BUCKET_ID:  HEAP_CORRUPTION_c0000005_heap_corruption!heap_corruption
    
    BUCKET_ID:  X64_APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_heap_corruption!heap_corruption
    
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/dxdiag_exe/6_2_8250_0/4f3f1d99/ntdll_dll/6_2_8250_0/4f3f2bec/c0000005/000051d2.htm?Retriage=1
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

  10. #10


    Posts : 17
    Windows 8 CP


    Great, it seems like this problem will be solved, but just one small problem. What you said has just gone over the top of my head? I didn't understand a thing . A codec pack? Huh? Could you explain in really simple terms what to do? Sorry for being a bother haha thanks!
      My System SpecsSystem Spec

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