Windows 8 and 8.1 Forums


Blue Screens when either playing games or streaming videos

  1. #1


    Posts : 10
    Windows 8

    Blue Screens when either playing games or streaming videos


    As the title states, I receive blue screens when playing a game or watching movies, or even watching videos on youtube.

    I've had this problem for about a year, which is when I got the computer, and had people try to help me fix it before on the sevenforums, but their response was that the reason I was getting them was because apparently I had a pirated windows 7. I made sure to fix that and upgraded to windows 8, but the blue screens have followed me over to the new system and seem to be occurring more frequently than usual.

    ntoskrnl.exe seems to be the one causing all the issues, with strings like;

    BAD_POOL_CALLER
    PAGE_FAULT_IN_NONPAGED_AREA
    DRIVER_CORRUPTED_EXPOOL

    Attachment 57424

    As far as I know, all of my drivers are up to date.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Remove spdt.sys using its utility. Disable Nvidia Streaming Kernel service within services.msc. Enable Driver Verifier: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums
    Run Memtest86+ for eight passes: RAM - Test with Memtest86+ - Windows 7 Help Forums
    and since there are GPU symptoms run FurMark Stress Test: Video Card - Stress Test with Furmark - Windows 7 Help Forums
    Set the temperature alarm to go off at 90 degrees. Watch for artifacts on the screen. If you see any anomalies stop the test. Keep an eye on the temperatures, be very carefull as this can damage your video card.
    Run for cca 30 minutes.
    Fill in your system specs.
    Code:
    xusb22.sys Thu Jul 26 04:26:57 2012 (5010AAF1) 
    Xbox 360 Wireless  Receiver driver 
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys 
    
    dump_storahci.sys Thu Jul 26  04:30:35 2012 (5010ABCB) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    avgfwd6a.sys Thu Sep 26  09:44:43 2013 (5243E5EB) 
    AVG 
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys 
    
    sptd.sys Thu  Oct 31 16:26:53 2013 (527276BD) 
    SCSI Pass Through Direct Host -  Daemon Tools (known BSOD issues with Win7) 
    http://www.carrona.org/drivers/driver.php?id=sptd.sys 
    
    xspltspk.sys Wed Jun 11 22:59:54 2014  (5398C34A) 
    SplitMediaLabs XSplit Driver 
    http://www.carrona.org/drivers/driver.php?id=xspltspk.sys 
    
    Rt630x64.sys Tue Jun 17 13:56:46  2014 (53A02CFE) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    nvhda64v.sys Mon Jul 21 16:17:53  2014 (53CD2111) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    avgwfpa.sys Wed Sep 24 21:03:37  2014 (54231589) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    nvlddmkm.sys Wed Nov 12 21:51:31  2014 (5463C853) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    avgidsha.sys Tue Nov 18 21:42:01  2014 (546BAF19) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    NvStreamKms.sys Sat Nov 22 08:46:45 2014 (54703F65)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    avgidsdrivera.sys Mon Dec 8  21:24:21 2014 (548608F5) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    
    
    Debug session time:  Sun Feb 1 03:20:09.456 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\020115-28220-01.dmp] 
    Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
    System Uptime: 4 days 6:46:28.360  
    Probably caused by : dxgmms1.sys ( dxgmms1!operator delete+11 ) 
    BugCheck  C2, {7, 11c1, fd0000, fffffa800768e010} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 00000000000011c1, (reserved)  
    Arg3: 0000000000fd0000, Memory contents of the pool block 
    Arg4:  fffffa800768e010, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_ViMm 
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID:  0xc2_7_ViMm_dxgmms1!operator_delete 
    BiosVersion = 2101 
    BiosReleaseDate =  10/11/2013 
    SystemManufacturer = To be filled by O.E.M. 
    SystemProductName  = To be filled by O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jan 24 01:44:54.585 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\012415-33649-01.dmp] 
    Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
    System Uptime: 0 days 4:11:36.267  
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Present+12c4 )  
    BugCheck 50, {fffff90123632c20, 0, fffff96000100b5b, 2} 
    BugCheck Info:  PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: fffff90123632c20,  memory referenced. 
    Arg2: 0000000000000000, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff96000100b5b, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: chrome.exe 
    FAILURE_BUCKET_ID:  AV_dxgkrnl!DXGCONTEXT::Present 
    BiosVersion = 2101 
    BiosReleaseDate =  10/11/2013 
    SystemManufacturer = To be filled by O.E.M. 
    SystemProductName  = To be filled by O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Jan 16 04:33:58.585 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011615-34647-01.dmp] 
    Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
    System Uptime: 0 days 5:58:57.267  
    Probably caused by : dxgmms1.sys ( dxgmms1!operator delete+11 ) 
    BugCheck  C2, {7, 11c1, fd0000, fffffa800ba88010} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 00000000000011c1, (reserved)  
    Arg3: 0000000000fd0000, Memory contents of the pool block 
    Arg4:  fffffa800ba88010, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_ViMm 
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID:  0xc2_7_ViMm_dxgmms1!operator_delete 
    BiosVersion = 2101 
    BiosReleaseDate =  10/11/2013 
    SystemManufacturer = To be filled by O.E.M. 
    SystemProductName  = To be filled by O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Jan 14 02:56:34.120 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011415-32307-01.dmp] 
    Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
    System Uptime: 0 days 4:48:24.802  
    Probably caused by : dxgmms1.sys ( dxgmms1!operator delete+11 ) 
    BugCheck  C2, {7, 11c1, fd0000, fffffa800c002010} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 00000000000011c1, (reserved)  
    Arg3: 0000000000fd0000, Memory contents of the pool block 
    Arg4:  fffffa800c002010, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_ViMm 
    PROCESS_NAME: dwm.exe 
    FAILURE_BUCKET_ID:  0xc2_7_ViMm_dxgmms1!operator_delete 
    BiosVersion = 2101 
    BiosReleaseDate =  10/11/2013 
    SystemManufacturer = To be filled by O.E.M. 
    SystemProductName  = To be filled by O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Jan 12 18:25:02.194 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011215-26473-01.dmp] 
    Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
    System Uptime: 0 days 1:37:41.877  
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1b5 )  
    BugCheck C5, {9, 2, 0, fffff801ca6f6e15} 
    BugCheck Info: DRIVER_CORRUPTED_EXPOOL  (c5) 
    Bugcheck code 000000c5 
    Arguments: 
    Arg1: 0000000000000009,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff801ca6f6e15,  address which referenced memory 
    BUGCHECK_STR: 0xC5_2 
    PROCESS_NAME:  System 
    FAILURE_BUCKET_ID: 0xC5_2_nt!ExDeferredFreePool 
    BiosVersion =  2101 
    BiosReleaseDate = 10/11/2013 
    SystemManufacturer = To be filled by  O.E.M. 
    SystemProductName = To be filled by O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 02 23:20:50 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 02 23:20:50 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 02 23:20:50 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8


    I've activated the verifier, will get back to you on that, and I'll need to wait until I have time to do the memtest.

    I've disabled nVidia Streamer and uninstalled sptd.sys.

    As for the FurMark Stresstest, at 1080p preset I get about 26fps, 720p preset I get about 44fps, no artifacts on neither. If however I run it at 1920x1080 which is my resolution and I use the settings provided on their tutorial, everything on the screen is blurry and wavey instead of clear cut, so I don't know what that means? And it caps out at about 13fps.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Waiting for Verifier. As for FurMark. I don't know. but I guess that GPU is fine since it's working on the two other res.
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8


    I've got off my computer so the verifier will probably have to wait, but I did start the memtest before coming off.

    It's been going for 2 hours and passed the first one fine, but half way through the second it's so far encountered 4 errors. All of them are test 7, two being 8704.5MB and two being 8832.5MB. That's all so far though, I'm going to bed for now and will keep it running, see if any more turn up while I'm sleeping.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Ouch. Seems like your RAM is bad.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8


    I'm going to assume I need new RAM? I just tried changing its slot and it was working fine for about 5 minutes before it started blue screening like mad.

    I'm not sure if verifier was running when it happened but I had to restore my computer anyway, so if it was I'm assuming it wouldn't have made a difference?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Yes, by the looks of it you will need to replace your RAM.
      My System SpecsSystem Spec

  9. #9


    This happened to me. It all ended up just being a software issue (The program that caused it is unknown) But the place I bought my laptop from gave me a brand new one free of charge. (Only because I was experiencing crashes since the first day)
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8


    Forgot to reply to this, it was apparently my RAM, must have been faulty. Replaced it about a month ago and so far there's not be an issue with any blue screens.
      My System SpecsSystem Spec

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