Solved Random restarts, never seen BSOD, Kernal Power 41

Lyellin

New Member
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Random restarts, never seen BSOD, Kernel Power 41

Hi all,

I have a newly built computer (custom build), which has been plaguing me for awhile now. Built it, and did not seem to have issues for a few days, but within the first week, started suffering from two main issues. The first to surface was that when I told it to shutdown, it would shutdown and then within 5 seconds reboot. I could deal with that, but soon after it started randomly shutting down.

When I say random, I truly mean it. I can be doing anything, after any length of time, from 1 minute after startup to about 4 hours. It happens under load, as well as completely idle. I've tried many of the suggestions here, so I'll provide a list of what I have already done:

1. Shut down Fastboot
2. Removed power options from any user interface device stating that the device could turn on power
3. Ran memtest86+ - passed once
4. Replaced PSU
5. Removed all Hard Drives save the OS SSD. Completely reinstalled windows on SSD, and only installed the graphics driver and mobo drivers. Still occurring.
6. Run sfc /scannow - did not detect any issues.
7. used DISM restorehealth - says it fixes an issue with the component store. (Did this both before and after os reinstall)

I have pretty much removed heat as a suspicion - I've sat with hW monitor going and watched every temp sit between 27-33 C - and it still shuts down.

Computer Stats:
Windows 8.1
Asus Strix Gefore 970
8gb Crucial Sport 2400 DDR4 (1 stick)
MSI x99 SLI Plus Mobo
Seasonic 850w PSU
h100i Water cooler
Samsung 250gb SSD

I will attempt to upload my logs using my desktop, if I can stay on for long enough.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
Run Memtest86+ for eight passes please.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Sure thing - will do so when I get home from work and let you know how it runs.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Updates:

Ran MemTest86+ for 8 passes, it passed fine.

I'm having issues supplying a memory dump. I have it set correctly to dump, but it never does so when the shutdown occurs. Seems like the shutdown is so fast that it skips that step. That's why I originally thought it might be power related and replaced the PSU, but the problem still has been occurring.

I did download WinCrashReader (I think that's the name), and used that to force a crash - in that instance, it did record the memory dump, so my suspicion is that there is something that is stopping the memory dump process from occurring.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Will do on MBAM, and get back you to tonight.

Definitely have more than 25% available - disk has about 200gb of 250gb empty (fresh install).

Windows folder did not have the dump in any of the crashes I experienced yesterday, save for the one I initiated, but I'll continue to look.

I'll do SFC scan, and can run DISM again if that might be useful.

I'll get back to you tonight with the results, thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
Yes, try DISM.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Updates:

MBAM Came back clean
Ran Scannow - Clean
Ran DISM CheckHealth - Clean
Ran DISM ScanHealth - Clean
Ran DISM Restorehealth - Claimed that it fixed corruption.
Ran Scannow - Clean
Ran DISM CheckHealth - Clean
Ran DISM ScanHealth - Clean
Ran DISM Restorehealth - Claimed that it fixed corruption.

System seems to be a bit more stable since two days ago when I:
Changed SATA cable going to my SSD
"Optimized" the SSD using Samsung Magician - I've read a couple of reports that state that Windows 8.1 doesn't auto-optimize an SSD like Win 8 did, and that this can cause similar issues to what I've been having.

Not sure yet if it's actually stable however - I need to be able to run it for a bit longer to see.

Also of note - why the random crashes seem to have either slowed or stopped (not counting it out yet, only about an hour/hour and a half of testing), it still reboots upon shutdown... so that problem may be unrelated?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
I don't get the last part. Your system restarts when you shutdown?
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Yes. Per first post: In addition to the random shutdowns, which we've been addressing, it exhibits one other odd behavior: Whenever I tell the system to shutdown, it will do so, turn off, and within 5 seconds turn back on.

Some of the SSD related changes I made two days ago APPEAR (though I am nowhere ready to declare victory) to have solved the issue of random shutdowns, but not of restarting after a planned shutdown.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
Try this: Press (Windows Key)+R and type in regedit and hit enter. Locate the following key:

Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Double Click on "PowerdownAfterShutdown"

Then,
Change it to "0" if it is "1" OR
Change it to "1" if it is "0".

And hit Enter.

Then restart the computer and after it restarts try to shutdown again. Hopefully this will work for you. :)

***If this doesn't work make sure you change the value in regedit back to what it was originally***
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
So I apologies for not responding for a bit - my future mother in law was in town, so it was a bit crazy here.

Some updates:
1. Regarding the random shutdowns:
- I've had several tests now where, as long as something is occurring on the computer, it will no longer randomly shutdown. I've done tests of 3 hours, 4 hours, and 9 hours, and everything seems to be fine as long as I keep something open, such as twitch, or am actively working/playing games/etc.
2. That said, if I leave it completely idle, ie, turn on the computer, log in, and then do nothing, it will start randomly restarting - every 31 minutes. This morning, I used the computer, and then left it on while I went to work. The entire day, every 31 minutes, it restarted. Nothing obvious in event manager that matches up with those restarts.

So, I'm confused. I'm at the point where I can function, which is great, but it still clearly has something going on.

Regarding the restarting issue when I tell it to shutdown - it still does that, your suggested solution unfortunately did nothing.

I'm stumped. Any other thoughts, for either issue>?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
Check your Advanced Power Options in the Control Panel, pull up your power plan and then go into advanced settings. But it would be a Hibernate function, not a full shut down. Disable hibernation. Check BIOS settings for some kind of a Power Option, check Task Scheduler.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Advanced power options - all hibernate options are off (only one I see is around the hard drive). Sleep is set for 30 minutes (matching up to the restart issue when idle).

Did not see anything in BIOS that would relate - the only ACPI setting I have is around motherboard LEDs

Nothing obvious in Task scheduler, but this is the first I've looked at it.

I can confirm that it relates to sleep - I manually told the computer to sleep, and it fully shutdown, so I'm pretty sure it's something with the sleep settings (which matches to the 30/31 minute timer on restarts I saw yesterday while idle).
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
Try disabling sleep then.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Lol - Yea, that will do it (though not solve whatever the problem is). That said, I'm about 75% sure that issue is related to my wireless card, which I am not going to replace at the moment.


For now, I'm going to mark this as solved (and open a new thread if I continue to fight with the restart upon shutdown issue).

For those who experience a similar random shutdown problem with Windows 8.1, here are the things I did that seem to have fixed it. Of note, this only applies if you have installed Windows 8.1 on an SSD.
1. Windows 8.1 does not automatically optimize the SSD, so you have to do it yourself.
2. In my case, with my Samsung SSD, I used Samsung Magic to optimize. This is basically the TRIM command (instead of defragging).
3. You can do that with windows itself, but you basically have to "force" the issue. I did not do this.
4. I also changed the SATA cable, just in case.
5. This is the post that pointed me in the direction: https://tweakhound.com/2013/11/02/windows-8-1-ssd-settings-etc/

Once I did the optimize and SATA change, all of my random restart issues went away.

Softwaremaniac - thank you for all of your help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel 5280k i7
    Motherboard
    MSI x99 SLI
    Memory
    8gbx1 Crucial Sport DDR4 2400
    Graphics Card(s)
    Asus Strix Geforce 970
    PSU
    Seasonic 850w
    Case
    Thor v2
    Cooling
    H100i
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