Windows 8 and 8.1 Forums


BSOD: mostly Memory Management, also Kernal + Pool Header

  1. #11


    Posts : 28
    Windows 8.1


    Attachment 57431

    This is the windbg analysis of a previous MEMORY.dmp file.

      My System SpecsSystem Spec

  2. #12


    Posts : 2,480
    Windows 10 Pro x64


    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.


    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA
      My System SpecsSystem Spec

  3. #13


    Posts : 28
    Windows 8.1


    I'll try to give that a shot... When I booted to do that, my comp crashed. Not a typical BSOD, but mostly blue, lots of pixels, and no error.
    As I was transferring the dump from that special crash to a flash drive, I got a BSOD with the error specal_pool_detected_memory_corruption. The minidump and windbg analysis of MEMORY.dmp from this BSOD are attached.

    Attachment 57434
    Attachment 57435
      My System SpecsSystem Spec

  4. #14


    Posts : 28
    Windows 8.1


    The Killer service / manager is stopped and disabled as instructed, and the system has been rebooted. My hunch is that wasn't the issue, since I've been getting BSODs since my old motherboard (not killer), and Catalyst Control Center keeps stopping working. I'll post again if/when I get another BSOD. Hopefully that previous BSOD analysis will give more insight.
      My System SpecsSystem Spec

  5. #15


    Posts : 28
    Windows 8.1


    Alright, got another crash, and it's yet another new one: pfn_list_corrupt. As usual, minidump and analysis of dump file (dump was over 800MB this time).
    I n an attempt to speed up the crashing process, I tried installing a game. The game failed to install multiple times, and finally crashed during the process.
    By the way, I am running windbg on my laptop, not the desktop that is causing the problems. That's ok, right?

    Attachment 57445
    Attachment 57446
      My System SpecsSystem Spec

  6. #16


    Posts : 2,480
    Windows 10 Pro x64


    Run SFC SFC /SCANNOW Command - System File Checker - Windows 7 Help Forums
    Disk Check Disk Check - Windows 7 Help Forums
    Download HD Tune and take SSs of Health tab and of the Error Scan tab when you have completed it (Full, please, not quick).
      My System SpecsSystem Spec

  7. #17


    Posts : 28
    Windows 8.1


    I've done disk check on both the HDD and SSD before and not found any errors, but I'll check again. I'm currently only using the SSD, and previously tested with only the HDD, so if the drive is the problem then both went bad

    I won't be able to get to this until this afternoon when I get back from work. I'll run the tests and post screenshots of HD Tune (and anything else of importance). Assuming everything is good there, what would my next step be?
      My System SpecsSystem Spec

  8. #18


    Posts : 2,480
    Windows 10 Pro x64


    Complete the SFC scan as I told you above. We are taking it one step at the time.
      My System SpecsSystem Spec

  9. #19


    Posts : 28
    Windows 8.1


    Ran SFC (verify only) for the SSD and it found integrity errors. Screenshot of that and the log file (CBS.txt) attached.
    dskchk found no errors.
    Took screenshots of the Health tab in HD Tune and the Error Scan tab after running a full scan.

    After I ejected and yanked the flash drive, it gave a BSOD of irql_not_less_or_equal. I'll grab the dump and minidump and post those too.

    Attachment 57465
      My System SpecsSystem Spec

  10. #20


    Posts : 28
    Windows 8.1
      My System SpecsSystem Spec

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BSOD: mostly Memory Management, also Kernal + Pool Header
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