Windows 8 and 8.1 Forums

Random BSOD

  1. #1

    Posts : 2
    Windows 8.1 64-bit

    Random BSOD

    Hi. At the start of this week I started having BSOD almost every day. I did not do any hardware upgrade. I already checked for bad sectors in my HDD and checked for problems with the RAM. I also used sfc /scannow and fixed the errors using DISM but I still have this crash.
    The error I get when the BSOD happens is PAGE_FAULT_IN_NONPAGED_AREA. I tried a lot of stuff people suggested (to other people with a similar problem) but I could not find what is causing the problem.

    I attached the dump for the zips for SF Debug Tool and SF Diagnostic Tool.

    EDIT1: I recently installed Panda Cloud Antivirus and there is an option that seems to be causing a similar BSOD for other people, you just need to disable "Monitor the URLs accesed by each process" or download a fix they provide. I still need to
    check if this fix the issue but I will not complaint if any of you could look at the logs just in case. Thanks in advance.
    Last edited by FaustoM; 28 Jan 2015 at 19:16.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi FaustoM & Welcome to the forums ^_^,

    I am extremely sorry for the delayed response. All of the analysts here are very busy with life and add to the pot that there are not many analysts. Anyways, I have analysed your dump file and below has been provided an analysis of the same for informative purposes :-

    Invalid system memory was referenced.
    1: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`8c3db5b8 fffff800`455984e2 nt!KeBugCheckEx
    01 ffffd000`8c3db5c0 fffff800`454714a9 nt! ?? ::FNODOBFM::`string'+0x1e532
    02 ffffd000`8c3db660 fffff800`45573d2f nt!MmAccessFault+0x769
    03 ffffd000`8c3db820 fffff800`bb2a7be0 nt!KiPageFault+0x12f       //Page Fault
    04 ffffd000`8c3db9b8 fffff800`bb28f20d NNSStrm+0x36be0
    05 ffffd000`8c3db9c0 00007ff6`62a40000 NNSStrm+0x1e20d
    06 ffffd000`8c3db9c8 ffffc001`84af6384 0x00007ff6`62a40000
    07 ffffd000`8c3db9d0 00600000`00102000 0xffffc001`84af6384
    08 ffffd000`8c3db9d8 00000000`00000000 0x00600000`00102000
    As we can see and as your searching around other forums say, the Panda Cloud Antivirus is causing the issue here. The driver highlighted in RED i.e. "NNSStrm.sys" is the one which has encountered the event of Page Fault which ultimately led the system to crash.

    You can try disabling the "Monitor URL's accessed by each process" because if I remember correctly, few days ago, a user's problem was solved by disabling this option. If you happen to download a fix, make sure that it is from a reliable source.

    Let me know how it goes ^_^.

      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1 64-bit

    Hi blueelvis
    . I disabled the URL Monitor as you suggested and also installed a fix provided by Panda and that problem in particular disappeared. After a few days I had another BSOD caused by another part of Panda, so finally I decided it was not worth the trouble and uninstalled the whole antivirus. Since then I did not have any crash

    Thanks for the help. Even if it was delayed it is nice to hear that was my only problem. I feared something else could be lurking there waiting the perfect moment to crash
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi FaustoM ^_^,

    I am glad that the issue has been solved ^_^

    In case you face any further problems, kindly do not hesitate to post back ^_^

      My System SpecsSystem Spec

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