Windows 8 and 8.1 Forums


Consistent Freezing when Accessing Start Menu

  1. #1


    Posts : 10
    Windows 8 Consumer Preview

    Consistent Freezing when Accessing Start Menu


    Just like the title says. Anytime I try to access the Start Menu, the system hangs for a good 20-30 seconds, sometimes longer. I can push the Windows key and get to the menu just fine, but the same thing happens when I take the cursor to the bottom right to bring up the settings options and things. Included the files from W8 Collector, please help.

    Edit: forgot to mention that it only happens after I install my display driver. I have an XFX Radeon HD 6870. I've reformatted 5 times, each time trying something different. I tried the driver from windows update, the Windows 8 driver from AMD, and the latest Windows 7 driver from AMD. All produce the problem.
    Last edited by FrozenInferno; 03 May 2012 at 15:19. Reason: More info

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi and welcome.

    You don't have your Intel SM Bus controller driver installed, which is also known as coprocessor driver and is an important component of power management. Download manually (no auto search) from http://downloadcenter.intel.com/default.aspx?lang=eng

    Code:
    SM Bus Controller    PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB    The drivers for this device are not installed.
    What that also means is that you don't have important chipset drivers installed, including the SATA storage driver. Again, same as above about Intel.com

    Code:
    Name    Standard SATA AHCI Controller
    Manufacturer    Standard SATA AHCI Controller
    Status    OK
    PNP Device ID    PCI\VEN_1B4B&DEV_9172&SUBSYS_84771043&REV_11\4&16B16BD2&0&00E7
    I/O Port    0x0000B040-0x0000B047
    I/O Port    0x0000B030-0x0000B033
    I/O Port    0x0000B020-0x0000B027
    I/O Port    0x0000B010-0x0000B013
    I/O Port    0x0000B000-0x0000B00F
    Memory Address    0xF7910000-0xF79101FF
    IRQ Channel    IRQ 19
    Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70.30 KB (71,992 bytes), 2/17/2012 8:37 PM)
    And you're missing a driver for the Intel Management Interface, which also should be downloaded manually from Intel for your specific motherboard:

    Code:
    PCI Simple Communications Controller    PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0    The drivers for this device are not installed.

    You should also install the Realtek HD Audio Codec Driver from Realtek's site. The link is on the right side of their main page:

    Code:
    Name    High Definition Audio Device
    Manufacturer    Microsoft
    Status    OK
    PNP Device ID    HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438469&REV_1003\4&36802A14&0&0001
    Driver    c:\windows\system32\drivers\hdaudio.sys (6.2.8250.0, 330.00 KB (337,920 bytes), 2/17/2012 8:33 PM)
    Here's a nice update for your AMD video card:

    Code:
    Name    AMD Radeon HD 6800 Series
    PNP Device ID    PCI\VEN_1002&DEV_6738&SUBSYS_31001682&REV_00\4&80E7924&0&0008
    Adapter Type    ATI display adapter (0x6738), Advanced Micro Devices, Inc. compatible
    Adapter Description    AMD Radeon HD 6800 Series
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver Version    8.930.7.0
    INF File    oem5.inf (ati2mtag_NI section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xE0000000-0xFEAFFFFF
    Memory Address    0xF7E20000-0xF7E3FFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 4294967284
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6248, 326.50 KB (334,336 bytes), 2/16/2012 7:40 PM)
    ATI/AMD Catalyst 12.4 WHQL

    -------

    Take care of these things and you should be alright. Use the device manager to install drivers if necessary.

    Let me know how it goes or if you need further help. We'll see what we can do. I have a few more thoughts about things if necessary, such as rogue items on the Start menu.
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8 Consumer Preview


    Thank you. I've updated and installed everything you mentioned, and I no longer have any warnings in device manager. However, now when I boot up, AMD's CCC is telling me no AMD Graphics Driver is installed. I was thinking about using Driver Sweeper to completely clear out my display drivers and install the link you posted first. I've included new W8 collector logs. Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You don't have to use Sweeper. You can just install the driver again by normally running the .exe or even better, just use the device manager to point to the driver folder or .inf itself.

    If you really feel like using Sweeper, than no harm no foul - good.

    How's it going now, after all the above and this post?

    You're welcome.
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8 Consumer Preview


    Well, I removed and deleted the driver from Device Manager and rebooted. Upon startup, it treated the video card as a new device, so I ran the installation of the driver you provided, and rebooted again. Again, it said CCC couldn't find a graphics card, and still the Start Menu locks my system up. The driver works fine, by the way. Just played 5 hours of The Old Republic, no framerate drop from Windows 7. I could hear autofan working and everything. I'm pretty stumped, but I included a new W8 Collector log.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by FrozenInferno View Post
    Well, I removed and deleted the driver from Device Manager and rebooted. Upon startup, it treated the video card as a new device, so I ran the installation of the driver you provided, and rebooted again. Again, it said CCC couldn't find a graphics card, and still the Start Menu locks my system up. The driver works fine, by the way. Just played 5 hours of The Old Republic, no framerate drop from Windows 7. I could hear autofan working and everything. I'm pretty stumped, but I included a new W8 Collector log.
    Video driver has not been updated:

    Code:
    Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6243, 325.50 KB (333,312 bytes), 2/17/2012 5:45 PM)
    12.4 WHQL driver is from April 5, 2012.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8 Consumer Preview


    Weird, I ran the setup. Just now, I tried to update the driver manually from Device Manager, pointing it at the extracted driver files from the setup, and it just told me the driver was already up to date. Is there a different way for me to install it?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Right click the card in device manager. Choose Update driver software. Browse my computer...Let me pick...Have disk...Browse.

    Now navigate to the extracted driver folder inside C:\AMD (Display folder - W7A if inside there) and double click on the top most .inf.

    Click on ok then next and it will install. Make sure you've downloaded the 64 bit version of the driver to match your Windows.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8 Consumer Preview


    Success! I actually started trying this a few minutes before you posted, as I had completely forgotten about this method. A few issues, though. On reboot, it got stuck at the spinning fish for a solid 5 minutes, so I hard reset. It happened again, so I hit F8 at boot, Advanced Options, and muddled my way through to Safe Mode. Restarted into Safe Mode with Networking, it checked my C: drive, rebooted into normal mode, and started up just fine, all on it's own. CCC sees my graphics card, and the driver is reporting a date of April 5, 2012 in the Device Manager.

    However! This issue of the start menu locking up my system is still present! It's so persistent that I kind of just want to laugh, haha. I guess I'm partly relieved that my graphics driver is working properly, so this start menu issue isn't a big deal. I mean, I just hit the Windows key for it. And I hit Ctrl+Alt+Del for my power options, so it's not a necessity. Would be nice though, and as such I've again attached W8 Collector logs.

    I really do appreciate your help, just the graphics driver issue alone is a big relief to me.
    Last edited by FrozenInferno; 04 May 2012 at 02:00. Reason: Spelling
      My System SpecsSystem Spec

  10. #10


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Awesome. Looks good now.

    Now to Start menu issue: You can take a screenshot of all the contents of C:\Users\{YourUserNameHere}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

    Maybe seeing that, we can make educated guesses at which item may be causing troubles.

    Before doing that however, I would uninstall Auslogics Boostspeed as a troubleshooting step. Same for Truecrypt. And if even that doesn't help, try removing the Razer device from the machine and use something else temporarily, to test.
      My System SpecsSystem Spec

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