Windows 8 and 8.1 Forums

Frequent, random computer crash issues

  1. #1

    Posts : 1
    Windows 8.1 x64

    Frequent, random computer crash issues

    I own an ASUS laptop and for the past weeks I have been getting increasingly more and more crashes, in many forms:

    The first kind of crashes I keep encountering is probably the most interesting: At a random moment, the GUI will stop responding, but the mouse cursor keeps refreshing on the screen. I never had any audio playing in the background while this happened, so I have no idea if the background processes actually do keep running when this occurs. Going on with the explanation: When this happens, I usually get about 15 seconds of mouse movement joy before the system completely freezes. If I click in that period, it seems to make the complete freeze happen faster.
    What is interesting about this is that earlier today, the GUI froze and I just moved the mouse a little. Upon seeing that, I decided to wait a bit. After about 20 seconds, the computer continued to run. That did not last for long, though, and it did finally crash minutes after.

    The second kind of crash I get is having my computer freeze in the middle of anything (be it watching a movie, saving a file, compiling one of my projects, minimizing a program or switching between applications), instantly. The audio buffer repeats itself, the mouse immediately stops responding.

    The third kind of crash involves the classic BSoD. This one happens the least amount of time, and it always reports a Watchdog timer violation. WinDBG reported the analysis as being inconclusive.

    Notable stuff:

    • For the past year, I had been getting random video driver crashes. The 3rd last time I reinstalled (genuine) Windows, it was because the screen was scrambled.
    • Sometimes the laptop just shuts down instantly, without freezing or any other symptoms - just like someone unplugs it from the wall, without a battery attached.
    • It cannot be the HDD, as I upgraded to an SSD recently, and I did a fresh Windows install.

    So, what do you think? Is my motherboard toast?

    Thanks in advance for your help!

    Update: While proofreading this, my laptop froze again and I had to manually restart it. It was the first kind of freeze issue I described. This seems to happen mostly while I am not doing anything at all. I was at the Global Game Jam this weekend, and my laptop has not really been kept idle. It only froze once there. When it does not get any input, however, (like when reading something) the crashes seem to happen more frequently.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding.

    Sounds like a video card problem to me - could be either software or hardware.
    Start with these free diagnostics: Hardware Diagnostics

    Let's first take a look at this report:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMONITOR | Softwares | CPUID
      My System SpecsSystem Spec

Frequent, random computer crash issues
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