Windows 8 and 8.1 Forums


BSOD: APC_INDEX_MISMATCH during general use

  1. #1


    Posts : 6
    Windows 8.1

    BSOD: APC_INDEX_MISMATCH during general use


    Hi there

    I'm getting APC_INDEX_MISMATCH BSODs while using the computer, or away.

    Win 8.1 on a Vaio laptop that I've previously disabled the LAN for the docking station (as that seemed to be causing different crashes, but some time ago now, in case that's relevant)

    SF debug tool logs attached, thanks for your help.

    Attachment 56967

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Stebe23 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. Basically, the number of times a driver enters into the Kernel Space must leave it exactly that number of times before it exits. This is enforced in order to ensure the security and stability of the system.

    Let's take a look at the stack -
    Code:
    0: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd001`14674af8 fffff803`60977ce9 nt!KeBugCheckEx
    01 ffffd001`14674b00 fffff803`60977c06 nt!KiBugCheckDispatch+0x69
    02 ffffd001`14674c40 00007ffa`bbcf27ba nt!KiSystemServiceExit+0x24b
    03 00000000`0fbde068 00000000`00000000 0x00007ffa`bbcf27ba
    So, the system crashed without identifying the faulting driver module.
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sat Jan 24 17:21:27.832 2015 (UTC + 5:30)**************************
    SFEP.sys                      Fri Aug  3 11:05:53 2007 (46B2BEB9)
    HECIx64.sys                   Fri Sep 18 01:24:16 2009 (4AB293E8)
    rimssne64.sys                 Fri Oct 16 16:19:46 2009 (4AD84FCA)
    tap0901.sys                   Fri Nov 25 00:20:27 2011 (4ECE91F3)
    truecrypt.sys                 Tue Feb  7 14:39:36 2012 (4F30EA50)
    speedfan.sys                  Sun Dec 30 02:29:35 2012 (50DF59B7)
    Netwsw00.sys                  Wed Feb  6 00:30:21 2013 (511156C5)
    L1C63x64.sys                  Mon Apr  1 08:45:17 2013 (5158FBC5)
    intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys             Thu Aug 22 17:10:39 2013 (5215F8B7)
    nvhda64v.sys                  Thu Nov 28 19:08:09 2013 (52974741)
    nvvad64v.sys                  Fri Dec 27 22:11:28 2013 (52BDADB8)
    nvlddmkm.sys                  Wed Jul  2 23:12:02 2014 (53B4446A)
    RapportCerberus64_80120.sys   Mon Dec 22 19:11:10 2014 (54981F76)
    RapportHades64.sys            Mon Dec 22 21:21:01 2014 (54983DE5)
    RapportKE64.sys               Mon Dec 22 21:21:07 2014 (54983DEB)
    RapportEI64.sys               Mon Dec 22 21:21:12 2014 (54983DF0)
    RapportPG64.sys               Mon Dec 22 21:21:27 2014 (54983DFF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan 18 18:03:05.643 2015 (UTC + 5:30)**************************
    bcbtums.sys                   Fri Oct 18 02:15:30 2013 (52604C6A)
    RapportCerberus64_80083.sys   Mon Nov 10 23:15:47 2014 (5460F9CB)
    RapportHades64.sys            Tue Dec 16 02:31:46 2014 (548F4C3A)
    RapportKE64.sys               Tue Dec 16 02:31:55 2014 (548F4C43)
    RapportEI64.sys               Tue Dec 16 02:31:58 2014 (548F4C46)
    RapportPG64.sys               Tue Dec 16 02:32:13 2014 (548F4C55)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jan 12 02:06:26.194 2015 (UTC + 5:30)**************************
    RapportHades64.sys            Fri Nov 21 03:58:22 2014 (546E6B06)
    RapportKE64.sys               Fri Nov 21 03:58:24 2014 (546E6B08)
    RapportEI64.sys               Fri Nov 21 03:58:26 2014 (546E6B0A)
    RapportPG64.sys               Fri Nov 21 03:58:40 2014 (546E6B18)
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=rimssne64.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    RapportCerberus64_80120.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportHades64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    RapportCerberus64_80083.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportHades64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportHades64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys

    Kindly follow the below steps, one step at a time -


    1. Please remove Sony Firmware Extension Parser. It has known issues with Windows. If you are not able to find the software, kindly do a manual system wide search for the driver in RED and then rename it to "SFEPbak.sys".
    2. Kindly remove TrueCrypt till the time we are troubleshooting because it is also known to cause issues.
    3. Please update the drivers highlighted in BLACK, BOLD and UNDERLINE.
    4. If you still face problems, kindly turn on Driver Verifier by following this **GUIDE**. Once the system crashes for a few times, kindly re-run the SF Diagnostic Tool and upload a freshly generated ZIP File.



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Thanks for your help!
    Since my message, I recieved a different BSOD which may or may not be relevant.

    No success in finding updates to drivers so removed them:
    SFEP.sys driver renamed, device removed & disabled upon reappearing
    HECIx64.sys intel management engine - device disabled, driver renamed
    rimssne64.sys memory stick - device disabled, driver renamed

    Haven't bothered reinstalling simply uninstalled the following:
    tap0901.sys openvpn - uninstalled, driver file deleted
    truecrypt.sys - uninstalled, driver file deleted
    speedfan.sys - uninstalled, driver file deleted


    Hopefully that will solve the issue. I'll try to remember to update you if I don't get any more, but if not assume it's sorted. Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1


    Just had another one. Have enabled driver verifier and will get back to you with the updated SF Diagnostic Tool file!
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by stebe23 View Post
    Just had another one. Have enabled driver verifier and will get back to you with the updated SF Diagnostic Tool file!
    Let me know how it goes ^_^
    If you are still facing issues, kindly re-run the SF Diagnostic Tool (Once you get few BSODs with Driver Verifier) and upload the latest ZIP file in your next post so that it could be analysed

    -Pranav
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    Driver verifier ran, new diagnostic tool zip file attached.

    After seeing the driver BSOD several times (l1c63x64.sys), which appears to be the Ethernet controller, I remember that in the past I disabled the ethernet port on the docking station I use as it was crashing due to that. It may or may not also be relevant that I had disabled the internal 3G modem as well, not sure why but assume it either wasn't working or causing crashes also.

    Anyway, I'll wait to hear what you think!

    Thanks
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Stebe23 ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    Code:
    3: kd> .trap 0xffffd001ea40e260
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000286
    rdx=ffffe001d427eb00 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800a1645101 rsp=ffffd001ea40e3f0 rbp=ffffcf80fb552fb0
     r8=0000000000000000  r9=fffff8009fb37584 r10=fffff801daac25c0
    r11=ffffe001d3934520 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    L1C63x64+0x7101:
    fffff800`a1645101 4d8b36          mov     r14,qword ptr [r14] ds:00000000`00000000=????????????????
    Code:
    3: kd> u @rip
    L1C63x64+0x7101:
    fffff800`a1645101 4d8b36          mov     r14,qword ptr [r14]
    fffff800`a1645104 8a9c2484000000  mov     bl,byte ptr [rsp+84h]
    fffff800`a164510b 4d85f6          test    r14,r14
    fffff800`a164510e 0f851cffffff    jne     L1C63x64+0x7030 (fffff800`a1645030)
    fffff800`a1645114 e9e7000000      jmp     L1C63x64+0x7200 (fffff800`a1645200)
    fffff800`a1645119 4183671000      and     dword ptr [r15+10h],0
    fffff800`a164511e 4983671800      and     qword ptr [r15+18h],0
    fffff800`a1645123 4983672000      and     qword ptr [r15+20h],0
    So, the instruction was to move the 64 bit pointer which is pointing to the r14 register to the r14 register (I know this sounds confusing/unusual and that is why this is wrong). We see that the Qualcomm Ethernet Controller driver doing the stuff which resulted in the crash as per Driver Verifier and the Dump file.

    Kindly install the latest driver (64-bit - L1C63x64.sys) from the below link -
    https://www.atheros.cz/atheros-wirel...et=48&system=8

    If you are still facing crashes after performing the above step, kindly turn on Driver Verifier

    Let me know how it goes ^_^
    -Pranav
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1


    Driver updated. The docking station appears to use the same chipset for the Ethernet, but I'll keep that disabled for the time being till I see if this has sorted it.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by stebe23 View Post
    Driver updated. The docking station appears to use the same chipset for the Ethernet, but I'll keep that disabled for the time being till I see if this has sorted it.
    Hi Stebe23 ^_^,

    Sure thing. Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1


    As I have received no further BSODs since the driver update I will assume the problem has now been resolved. I really appreciate the effort in helping me with this issue!
      My System SpecsSystem Spec

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