Windows 8 and 8.1 Forums


BSOD 2x a day, error atikmdag.sys, occurs randomly

  1. #1


    Posts : 4
    64 Bit Windows 8.1

    BSOD 2x a day, error atikmdag.sys, occurs randomly


    Hello, first post so I hope I have everything in order. I used the SF diagnostic tool and will be uploading the zip file. Laptop computer is about 2 months old and running fantastically but sometimes while doing some reading for class, the Blue screen appears and says SYSTEM_THREAT_EXCEPTION_NOT_HANDLED followed by atikmdag.sys as the error message. I would blame the problem on having too many tabs open or having a lot of programs open but even when at 2 tabs and no additional programs running, it crashed. I'm relatively new to the nitty gritty of computers so any help would be appreciated. Must I provide any additional information?
    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi elksooz & Welcome to the forums ^_^,

    I am extremely sorry for the late response. There are not enough analysts. Do you still need help with your problem? If you still need help with this, kindly reply back to this topic and I would reply within 48 hours and will be notified by email.


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    64 Bit Windows 8.1


    Quote Originally Posted by blueelvis View Post
    Do you still need help with your problem?
    Hello! Thank you! Yes, I still need help with the problem. Is it clear with my winzip file what's needed? Thank you so much! Help whenever you can!
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    From your OP I would suspect your graphics drivers. Install the latest ones from the Toshiba site.

    What model laptop?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    64 Bit Windows 8.1


    Quote Originally Posted by popeye View Post

    What model laptop?
    It's the Satellite C75D-B7300.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi elksooz ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> .cxr 0xffffd001baaa7930;r
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000108000 rdi=0000000000000002
    rip=fffff801f77a512b rsp=ffffd001baaa8360 rbp=ffffe000b967c4e0
     r8=0000000000000002  r9=000000f416308000 r10=0000000000000000
    r11=fffff801f68ba587 r12=ffffe000b921e480 r13=ffffe000b6a1af00
    r14=ffffe000bbc66010 r15=fffff801f76e0000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc512b:
    fffff801`f77a512b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000108000 rdi=0000000000000002
    rip=fffff801f77a512b rsp=ffffd001baaa8360 rbp=ffffe000b967c4e0
     r8=0000000000000002  r9=000000f416308000 r10=0000000000000000
    r11=fffff801f68ba587 r12=ffffe000b921e480 r13=ffffe000b6a1af00
    r14=ffffe000bbc66010 r15=fffff801f76e0000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0xc512b:
    fffff801`f77a512b 488b83a8060000  mov     rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
    So, the ATI Graphics driver is causing the problem here like popeye has mentioned. Kindly remove the currently installed ATI driver using Display Driver Uninstaller from **THIS** link and then install the latest ATI driver from this **LINK**.


    Let me know how it goes ^_^
    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    64 Bit Windows 8.1


    Quote Originally Posted by blueelvis View Post
    Let me know how it goes ^_^
    Thank you and Popeye so much! I uninstalled the driver in safe mode but now I don't know which driver to install. I'm given 4 of them and two are updated on the same day, this is what I get:
    AMD Display DriverPosted Date: 2014-05-19 | Version: 13.352.1004.1007-140422a-171194C-Toshiba | Size: 251.99M
    AMD Display DriverPosted Date: 2014-05-19 | Version: 13.352.1004.1007-140422a-171196C-Toshiba | Size: 334.83M
    AMD Display DriverPosted Date: 2014-04-24 | Version: 13.302.1501-140320a-169666C-Toshiba | Size: 249.14M
    AMD Display DriverPosted Date: 2014-03-27 | Version: 13.251.3.4-140225a-168466C-Toshiba | Size: 295.33M

    I'm also basing this on the assumption that THIS is the correct driver I need. Thanks.
    -Helman
      My System SpecsSystem Spec

BSOD 2x a day, error atikmdag.sys, occurs randomly
Related Threads
Hi, I just signed up to the forum as I have exhausted my own efforts at solving a seemingly known issue with ATI drivers BSOD'ing my system. I RDP to the effected system and use that method 99% of the times. At random occassions my system BSOD's giving a few different reasons as attached and...
I randomly get a BSOD either while I am playing or using skype or even if I just log on my pc and then go do something for 1 hour and come back sometimes it just crashes Also sometimes it doesn't give me a BSOD either it freezes or it just BOOM restarts SF file down there I I I V 56964
BSOD, WHEA uncorrectable error, randomly. in BSOD Crashes and Debugging
Ive posted this before, but after sending the computer in 3 times, I'm still getting this error, before I send it back to them, I figure I might as well try and ask you guys to take a second look at this. Its inconsistent when it happens, the only thing I got so far is that when it comes to using...
I have also come across this "error critical_structure_corruption" Mostly happens when playing League Of Legends, but often happens at other random times. Attached are the debug files. Thanks! Justin Anderson
My Acer laptop is almost a year old and just a few days ago it got it's first BSOD. After it happened again a few hours later, I did some research and ran a disk check. Eventually it finished and restarted and didn't crash again until today. I've gotten a BSOD three times in the past 5 hours and...
BSOD Randomly occuring with error 0x00000124 in BSOD Crashes and Debugging
So this is occuring randomly, no pattern that i can notice for when it BSOD's. I know that this error is hardware related, but i have no clue which aspect of my hardware is causing it. .dmp file ---> https://www.dropbox.com/s/g45yl6u8tmvadbc/012314-30500-01.zip Any help would be appreciated....
SYSTEM_SERVICE_EXCEPTION Randomly occurs in BSOD Crashes and Debugging
It randomly occurs, just a few minutes after boot to Start Screen. Last happened Yesterday (2/28/2013). Also noticed that Documents and Pictures Library Stopped working.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook