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Win8 64bit reboot on wake from sleep...

  1. #1

    Win8 64bit reboot on wake from sleep...


    Wake PC from sleep and it reboots everytime. Just noticed that theres a Kernel Power 41 event viewer log.
    Anyone experience this issue?
    I'm willing to guess it's the chipset drivers since everything else seems to check out fine for me.
    Running on:

    Phenom II X4 965 BE
    Asus M4a89gtd pro/usb3
    8GB Ram
    Asus GTX470 vcard
    850watt Corsair PSU.

    Again, all drivers up to date except that chipset doesn't have Win 8 drivers yet (and maybe never will unless AMD gets on the ball). Have tinkered with all the memory settings I could just to be sure it wasn't the memory and it still wont matter (and sleep worked 100% in Win 7 64bit so that cant be the case).
    Only issue I have had with Win 8 so far and actually loving it.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi,

    It's crashing because of a driver. If you run the tool as Admin and then post the zip it says to make, we'll figure it out easily:

    Windows 8 Log Collector
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by GMan View Post
    Hi,

    It's crashing because of a driver. If you run the tool as Admin and then post the zip it says to make, we'll figure it out easily:

    Windows 8 Log Collector
    Ok heres the logs. There were no dumps and the IE diag was taking way too long so i canned it; never use IE either way so doubt that would help any.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    I don't look at Event Viewer logs as they're not very helpful in any way.

    If you don't have C:\Windows\Minidump folder or C:\Windows\MEMORY.DMP file, then your machine is not crashing with a stop error. If the machine really is bugging out after returning from sleep and this is reproducible every time, then it is crashing and one of those or both will be present.

    Anyhow, going by the semi-helpful MSINFO32 alone, you need to install the storage driver for your chipset. Use the device manager to install the Windows 7 driver if necessary:

    Code:
    Name    ATA Channel 0
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&2C500752&0&0
    I/O Port    0x000001F0-0x000001F7
    I/O Port    0x000003F6-0x000003F6
    IRQ Channel    IRQ 14
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    ATA Channel 1
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&2C500752&0&1
    I/O Port    0x00000170-0x00000177
    I/O Port    0x00000376-0x00000376
    IRQ Channel    IRQ 15
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    ATA Channel 0
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\5&338DA55F&0&0
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    ATA Channel 1
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\5&338DA55F&0&1
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_4390&SUBSYS_43901002&REV_40\3&267A616A&1&88
    I/O Port    0x0000A000-0x0000A007
    I/O Port    0x00009000-0x00009003
    I/O Port    0x00008000-0x00008007
    I/O Port    0x00007000-0x00007003
    I/O Port    0x00006000-0x0000600F
    Memory Address    0xFBFFFC00-0xFBFFFFFF
    IRQ Channel    IRQ 19
    Driver    c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/18/2012 12:20 AM)
        
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_197B&DEV_2361&SUBSYS_824F1043&REV_02\4&3A6A1CA3&0&0050
    I/O Port    0x0000CC00-0x0000CC07
    I/O Port    0x0000C880-0x0000C883
    I/O Port    0x0000C800-0x0000C807
    I/O Port    0x0000C480-0x0000C483
    I/O Port    0x0000C400-0x0000C40F
    Memory Address    0xFE7FE000-0xFE7FFFFF
    IRQ Channel    IRQ 18
    Driver    c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/18/2012 12:20 AM)
        
    Name    ATA Channel 0
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&23787093&0&0
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    ATA Channel 1
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCIIDE\IDECHANNEL\4&23787093&0&1
    Driver    c:\windows\system32\drivers\atapi.sys (6.2.8250.0, 26.80 KB (27,448 bytes), 2/18/2012 12:20 AM)
        
    Name    Standard Dual Channel PCI IDE Controller
    Manufacturer    (Standard IDE ATA/ATAPI controllers)
    Status    OK
    PNP Device ID    PCI\VEN_1002&DEV_439C&SUBSYS_439C1002&REV_40\3&267A616A&1&A1
    I/O Port    0x0000FF00-0x0000FF0F
    Driver    c:\windows\system32\drivers\pciide.sys (6.2.8250.0, 13.80 KB (14,136 bytes), 2/18/2012 12:20 AM)
    It would be good to update Realtek HD Audio codec driver from Realtek's site as well.

    Whatever Finalwire is, I would uninstall it until the issue is sorted. Reboot after uninstall.
      My System SpecsSystem Spec

  5. #5


    hmm.. yeah im aware of where to find dumps but there are none. Just now tried letting it reboot again and I only have the kernel power 41 error in event view and no dumps whatsoever. Interestingly enough never realized the storage drivers werent there, will go ahead and try that and the realtek. Finalwire is Aida64.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Someonesomewher View Post
    Finalwire is Aida64.
    Exactly the kind of unnecessary service that should be rid of when there is a problem being figured out on the machine. (I wasn't previously aware what is was.)

    Kernel Power 41 only is present when the machine bsods or otherwise loses power from the mains, or loses power for any other reason.

    Yep yep....good about storage and Realtek.
      My System SpecsSystem Spec

  7. #7


    well i tried all those suggestions; seemed to have fixed the problem (or so i thought) by just installing the jmicron storage drivers but after removing finalwire and updating realtek codecs i tried a few more times; on one occasion it wouldnt come back from sleep at all, machine WOKE up but display never displayed anything so i had to do hard reset. Other times it has worked perfectly; still no dumps though, no files in minidump folder or memory dump file; heck if i had those i would have opened them with windbg but no luck with those yet.


    Well, interestingly enough I have noted that if i let the machine keep going into sleep mode and i let it stay for a while, say 15+ seconds or so, i can come back from sleep mode; but if i try to awaken it from sleep RIGHT after it goes into sleep mode thats when the system stays asleep (even though everything powers up and it seems to try to startup again). Didn't matter before but for whatever reason it does matter now... at the very least i CAN get out of safe mode and i really dont forsee myself getting it out of safemode if i have fallen asleep after an hour anyways so its all good now it seems. Still cant quite figure out how those jmicron drivers weren't installed in the first place but oh well.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Someonesomewher View Post
    heck if i had those i would have opened them with windbg
    Cool. I have no clue if you are a beginner and looked at 1 dump ever, or are expert. Either way, you are very welcome to stay around and help out with debugging. In the former case, I can easily show you "the ropes" when you help others if needed and for the latter, I wouldn't say much at all unless I feel I can help somehow. Sooner or later, Windows 8 will pick up with users and volume, and people with good abilities will probably be needed for the community. Basically, all I'm saying is that you're very welcome to help out with debugging.

    If you keep running into issues with this, post a new msinfo32 after zipping it.

    (Type msinfo32 in the start menu then press Enter. File | save on the screen that opens.)
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by GMan View Post
    Quote Originally Posted by Someonesomewher View Post
    heck if i had those i would have opened them with windbg
    Cool. I have no clue if you are a beginner and looked at 1 dump ever, or are expert. Either way, you are very welcome to stay around and help out with debugging. In the former case, I can easily show you "the ropes" when you help others if needed and for the latter, I wouldn't say much at all unless I feel I can help somehow. Sooner or later, Windows 8 will pick up with users and volume, and people with good abilities will probably be needed for the community. Basically, all I'm saying is that you're very welcome to help out with debugging.

    If you keep running into issues with this, post a new msinfo32 after zipping it.

    (Type msinfo32 in the start menu then press Enter. File | save on the screen that opens.)
    eh, been doing pc work all my life i just got lazy i guess lol; though i wouldnt have come here had i had dump files but
    its all my fault for, again, being lazy and not double checking ALL the drivers including the sata drivers lol. Heck I guess
    the upgrade from win 7 to win 8 wiped them out, cant think of any other reason for them to not be there.
      My System SpecsSystem Spec

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