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WHEA_Uncorrectable BSOD, regardless of PC's activity level

  1. #1


    Posts : 6
    Windows 8.1 Pro 64 bit

    WHEA_Uncorrectable BSOD, regardless of PC's activity level


    Hi all,

    I am having an issue with the pc I built a few months ago.
    It doesn't seem to matter how I'm using the PC or what programs I'm running, I keep getting a WHEA_Uncorrectable error followed by a shut down and restart. I have checked and rechecked my drivers, and I canít figure out what's wrong with my pc. I'm my wits ends and am just about ready to take a sledge hammer to this machine. I would appreciate any insight you might have. I've attached the Sf debug file to this post. Thanks in advance!

    Specs

    Windows 8.1 Pro 64-bit
    Intel i7 4770K
    Intel 730 240 GB for OS and utilities
    2x 3tb Western Digital Black Drive
    G.Skill Trident-x 2400 16GB
    Sapphire Tri-X R9 290
    Asus Maximus VI Hero
    Last edited by ruby425; 21 Jan 2015 at 00:16. Reason: Forgot video card in specs

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi ruby245 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred.
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00132780138
    Section       @ ffffe001327802c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DTLBL0_ERR (Proc 4 Bank 2)
      Status      : 0xb200000000010014
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014b993138
    Section       @ ffffe0014b9932c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL0_WR_ERR (Proc 5 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x000000010042bac0
      Misc.       : 0x0000000000000086
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00108d1f138
    Section       @ ffffe00108d1f2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL0_WR_ERR (Proc 5 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x000000011dda5840
      Misc.       : 0x0000000000000086
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00132780138
    Section       @ ffffe001327802c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DTLBL0_ERR (Proc 4 Bank 2)
      Status      : 0xb200000000010014
    All of the dump files blame the Translation Look Aside Buffer (Cache for increasing speed of Virtual Memory Address Translation) in the L2 Cache.


    DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
    The IO manager has caught a misbehaving driver.
    Code:
    3: kd> !irp ffffcf81b567c9d0 1
    Irp is active with 18 stacks 17 is current (= 0xffffcf81b567cf20)
     No Mdl: No System Buffer: Thread ffffe001093fe880:  Irp stack trace.  Pending has been returned
    Flags = 40000000
    ThreadListEntry.Flink = ffffcf81b567c9f0
    ThreadListEntry.Blink = ffffcf81b567c9f0
    IoStatus.Status = 00000000
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = ffffcf81b567ca48
    Tail.Overlay.Thread = ffffe001093fe880
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = ffffcf81b567ca78
    Tail.Overlay.ListEntry.Blink = ffffcf81b567ca78
    Tail.Overlay.CurrentStackLocation = ffffcf81b567cf20
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 ffffe0010ab75a30 00000000 00000000-00000000    
           ffffe0010ab75a30: Could not read device object or _DEVICE_OBJECT not found
       Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 ffffe0010ab7d060 00000000 00000000-00000000    
           ffffe0010ab7d060: Could not read device object or _DEVICE_OBJECT not found
       Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 ffffe0010ab7d060 00000000 00000000-00000000    
           ffffe0010ab7d060: Could not read device object or _DEVICE_OBJECT not found
       Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 ffffe0010adb6e20 00000000 fffff801640ab24c-ffffd000ccd07f00    
           ffffe0010adb6e20: Could not read device object or _DEVICE_OBJECT not found
     nt!ViFilterGenericCompletionRoutine
       Args: 00000000 00000000 00000000 00000000
     [  f, 0]   0 10 ffffe0010ad50570 00000000 fffff800bcad7190-ffffd000ccd07fc8    
           ffffe0010ad50570: Could not read device object or _DEVICE_OBJECT not found
     Razerlow
       Args: 00000000 00000000 00000000 00000000
     [ 1b, 0]   0 10 ffffe0010a7268e0 00000000 fffff801640ab31c-ffffd000ccd08210    
           ffffe0010a7268e0: Could not read device object or _DEVICE_OBJECT not found
     nt!ViFilterStartCompletionRoutine
       Args: 00000000 00000000 00000000 00000000
     [ 1b, 0]   0 10 ffffe0010ad56d10 00000000 00000000-00000000    
           ffffe0010ad56d10: Could not read device object or _DEVICE_OBJECT not found
       Args: 00000000 00000000 00000000 00000000
    >[ 1b, 0]   0 e0 ffffe0010adf56e0 00000000 fffff800bcaf1930-ffffd000ccd08390 Success Error Cancel 
           ffffe0010adf56e0: Could not read device object or _DEVICE_OBJECT not found
     HIDCLASS
       Args: 00000000 00000000 00000000 00000000
     [ 1b, 0]   0 e0 ffffe0010adf56e0 00000000 fffff80163a9094c-ffffe0010ade6230 Success Error Cancel 
           ffffe0010adf56e0: Could not read device object or _DEVICE_OBJECT not found
     nt!PnpDeviceCompletionRoutine
       Args: 00000000 00000000 00000000 00000000
    It seems that the Razer DiamondBack driver caused the IRP Bugcheck which caused the Driver Verifier to crash the system.

    One thing I noticed that in every dump file, the speed of the Processor was very low than the stock settings. Are you overclocking your system?
    Code:
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 800
    Kindly follow the below steps -

    1. Kindly reset your BIOS settings to STOCK settings or Default Settings.
    2. Please remove Razer Drivers from the system as they are dating to 2005 and make sure you physically detach the Razer Diamondback from your system till we are troubleshooting as the drivers are known to cause BSOD problems.
    3. Please remove any ASUS Bloatware present on your system (AsUpIo.sys, ASIo.sys)
    4. Please perform the following diagnostics - Prime95 & Intel Burn Test.
    5. Kindly report back with temperatures of the system while performing Prime95 and while idle.



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 Pro 64 bit


    Thank you so much! I'll need to buy a new mouse.

    I'll be sure to report back once I've run all of the tests and removed the errant drivers/software.
    I hadn't given too much thought to overclocking the cpu.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by ruby425 View Post
    Thank you so much! I'll need to buy a new mouse.

    I'll be sure to report back once I've run all of the tests and removed the errant drivers/software.
    I hadn't given too much thought to overclocking the cpu.
    Hi Ruby245 ^_^,

    Kindly reset the BIOS Settings to stock settings even if you haven't overclocked

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 Pro 64 bit


    Will do! The new mouse will be here tomorrow so I should be able to run the stress tests then. Hopefully I'll be able to reset the bios this evening.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1 Pro 64 bit


    The bios has been reset and the Intel burn test has been completed. New Mouse has be installed too. Prime95 to follow.

    Temp ranges
    Standard: 50-79.5C
    Very High 49.8-81.8C
    Maximum: 52.7 81.7C (I had to step away from the pc during this test so I listed the hightst temp I observed)
    The pc idles in mid 30s C
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1 Pro 64 bit


    3 hour Prime95 results attached. I wasn't able to monitor the temps during the Prime95 test,.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Ruby ^_^,

    The reports are fine. So, are you still experiencing any crashes? If yes, kindly upload a freshly generated SF Diagnostic ZIP File. If not, then kindly mark this thread as SOLVED ^_^


    -Pranav
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1 Pro 64 bit


    Thanks for all of your help! I think my pc is okay now. II haven't had a crash since removing the mouse/resetting the bios..


    Quote Originally Posted by blueelvis View Post
    Hi Ruby ^_^,

    The reports are fine. So, are you still experiencing any crashes? If yes, kindly upload a freshly generated SF Diagnostic ZIP File. If not, then kindly mark this thread as SOLVED ^_^


    -Pranav
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by ruby425 View Post
    Thanks for all of your help! I think my pc is okay now. II haven't had a crash since removing the mouse/resetting the bios..


    Quote Originally Posted by blueelvis View Post
    Hi Ruby ^_^,

    The reports are fine. So, are you still experiencing any crashes? If yes, kindly upload a freshly generated SF Diagnostic ZIP File. If not, then kindly mark this thread as SOLVED ^_^


    -Pranav
    Glad to hear that the issue has been resolved ^_^

    -Pranav
      My System SpecsSystem Spec

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