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SYSTEM_SERVICE_EXCEPTION while just browsing internet.

  1. #1


    Posts : 3
    Windows Embed 8.1 Industry Pro

    SYSTEM_SERVICE_EXCEPTION while just browsing internet.


    Started happening a week ago had a single BSOD and thought nothing of it because I had just cleaned my heatsink and had possibly nudged something. I reseated my gpu and ram and the BSOD didn't come back right away. Then I started getting them more frequently. Started with several SYSTEM_SERVICE_EXCEPTION. At this point I did a scan with MalwareBytes and did a memcheck86+ and 2 viruses found and quarantined , and no errors after 8 passes with memcheck. I also uninstalled video drivers and reinstalled them. The BSOD went away for a few days. Then I got another SYSTEM_SERVICE_EXCEPTION, one IRQL_NOT_LESS_OR_EQUAL and one CLOCK_WATCHDOG_TIMEOUT.
    Last edited by Sector47; 19 Jan 2015 at 02:13. Reason: More Details

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Sector47 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Jan 19 12:16:13.758 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\011915-25015-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 0 days 0:12:30.469
     
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
     
    BugCheck 101, {18, 0, ffffd001805c3180, 4}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
     
    Arguments: 
    Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd001805c3180, The PRCB address of the hung processor.
    Arg4: 0000000000000004, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
     
    PROCESS_NAME:  Steam.exe
     
    FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jan 19 12:03:08.711 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\011915-28281-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 0 days 0:08:15.422
     
    Probably caused by : ks.sys ( ks!KsQueueWorkItem+6b )
     
    BugCheck A, {0, 2, 0, fffff803609b3da7}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803609b3da7, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  audiodg.exe
     
    FAILURE_BUCKET_ID:  AV_ks!KsQueueWorkItem
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jan 19 11:54:03.946 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\011915-23484-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 2 days 23:47:00.660
     
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
     
    BugCheck 3B, {c0000005, fffff803d48df01e, ffffd000222d0d90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803d48df01e, Address of the instruction which caused the bugcheck
    Arg3: ffffd000222d0d90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!KxWaitForLockOwnerShip
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jan 13 00:17:26.694 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\011215-31781-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 0 days 1:59:00.405
     
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
     
    BugCheck 3B, {c0000005, fffff8036b6c701e, ffffd0016d179d90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8036b6c701e, Address of the instruction which caused the bugcheck
    Arg3: ffffd0016d179d90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  svchost.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!KxWaitForLockOwnerShip
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jan 12 07:18:43.432 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\011115-24937-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 20:44:43.398
     
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
     
    BugCheck 3B, {c0000005, fffff80194d74040, ffffd000216f99e0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80194d74040, Address of the instruction which caused the bugcheck
    Arg3: ffffd000216f99e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!KxWaitForLockOwnerShipWithIrql
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jan  9 19:43:03.726 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\010915-45640-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:15:48.434
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::ReleaseCoreResource+52 )
     
    BugCheck 3B, {c0000005, fffff8036ecf0040, ffffd0007ad72e00, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8036ecf0040, Address of the instruction which caused the bugcheck
    Arg3: ffffd0007ad72e00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DXGADAPTER::ReleaseCoreResource
     
      BIOS Version                  2202
     
      BIOS Release Date             12/12/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Mon Jan 19 12:16:13.758 2015 (UTC + 5:30)**************************
    tap0901t.sys                Wed Sep 16 11:32:43 2009 (4AB07F83)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    au630x64.sys                Thu Mar 14 15:14:07 2013 (51419BE7)
    ladfGSCamd64.sys            Tue Apr 16 00:09:12 2013 (516C4950)
    ladfGSRamd64.sys            Tue Apr 16 00:09:15 2013 (516C4953)
    ScpVBus.sys                 Mon May  6 03:01:26 2013 (5186CFAE)
    kbldfltr.sys                Thu Aug 22 17:08:37 2013 (5215F83D)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    SCDEmu.SYS                  Wed Oct 23 19:40:54 2013 (5267D8EE)
    RTKVHD64.sys                Tue Nov  5 17:09:41 2013 (5278D8FD)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
    mwac.sys                    Wed Jun 18 07:37:00 2014 (53A0F444)
    sshid.sys                   Wed Aug 13 00:48:09 2014 (53EA6871)
    mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
    MBAMSwissArmy.sys           Sat Sep 20 03:44:07 2014 (541CAAAF)
    atikmpag.sys                Fri Nov 21 07:38:54 2014 (546E9EB6)
    atikmdag.sys                Fri Nov 21 08:00:27 2014 (546EA3C3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jan 13 00:17:26.694 2015 (UTC + 5:30)**************************
    atikmpag.sys                Mon Nov 17 23:24:12 2014 (546A3644)
    atikmdag.sys                Tue Nov 18 00:31:21 2014 (546A4601)
    http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=au630x64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    kbldfltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    sshid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    You have got 3 different types of bugchecks. 4 of the dump files crashed while waiting for a lock ownership. In one of the dump files, there was a non responding processor (CLOCK_WATCHDOG_TIMEOUT). The processor did not respond for 18ticks which caused the system to crash.

    Kindly follow the below steps -
    1. Please rename the Driver in BLUE since it is known to cause problems.
    2. Turn on Driver Verifier using this **GUIDE** and let the system crash a few times. Once it has crashed, re-run the SF Diagnostic Tool and upload the latest ZIP File.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows Embed 8.1 Industry Pro


    So I enabled driver verifier for all non windows drivers. I get a BSOD on startup for DRIVER_VERIFIER_IOMANAGER_VIOLATION, should I upload my zip or should I modify the Driver verifier settings first?
    Also I do not know how to rename AODDriver2.sys.
    Thank you for helping me.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Sector47 View Post
    So I enabled driver verifier for all non windows drivers. I get a BSOD on startup for DRIVER_VERIFIER_IOMANAGER_VIOLATION, should I upload my zip or should I modify the Driver verifier settings first?
    Also I do not know how to rename AODDriver2.sys.
    Thank you for helping me.
    Hi Sector47 ^_^,

    Yes, once you have generated some dumps using Driver Verifier, kindly turn it off. Once it is turned off, kindly re-run the SF Diagnostic Tool and upload the ZIP file generated by the tool so that the dumps could be analysed.

    Regarding the "AODDriver2.sys", you will find it at the below location on your system -
    Code:
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
    If you don't have the above path, see if your system has Gigabyte EasyTune 6. If you have EasyTune, then uninstall that software. If you find the driver at the above location, simply rename the driver to something like "AODDriver2bak.sys".

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows Embed 8.1 Industry Pro


    So I shut off the driver verifier after running my computer a few times, each time it got a BSOD on startup. I renamed the driver. No BSODs so far. I uploaded the new zip.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Sector47 ^_^,

    Sorry for the delayed response

    Are you still experiencing crashes? If you are still facing crashes, kindly upload the latest SF Diagnostic ZIP File.

    If the issue has been resolved, kindly mark this thread as SOLVED.

    -Pranav
      My System SpecsSystem Spec

SYSTEM_SERVICE_EXCEPTION while just browsing internet.
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