Windows 8 and 8.1 Forums


Memory dump while watching a movie

  1. #1


    Posts : 3
    Windows 8.1 Pro 64bit

    Memory dump while watching a movie


    Hello guys, I hope that you can help me with my problem.

    I've installed Windows 8.1 Pro 64bit 3-4 months ago and it never had any problems. I keep my programs and drivers up to date, I run CCleaner regularly and everything used to work perfectly. During the last week I haven't installed anything but Skype. And today there was a Firefox uptade.

    I watch movies almost everyday. Today I got a BSOD after watching 5 minutes of it. I ignored it and kept watching, but it crashed again after a few minutes, and then my hdd (i guess) started to drone, the sound was very noisy. My computer is on hard desk so it does'nt shake, and it was just a little warm. Earlier that day I've spent some time working in Photoshop and browsing the web and there were no problems.
    I'm adding the SFdebugFiles, and waiting forward to your answers.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi zielonybalwan & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> knL # Child-SP          RetAddr           Call Site
    00 ffffd000`c8bc4618 fffff800`a33efbce nt!KeBugCheckEx
    01 ffffd000`c8bc4620 fffff800`a33666ed nt!KiFatalExceptionHandler+0x22
    02 ffffd000`c8bc4660 fffff800`a32da531 nt!RtlpExecuteHandlerForException+0xd
    03 ffffd000`c8bc4690 fffff800`a32de6ea nt!RtlDispatchException+0x1a5
    04 ffffd000`c8bc4d60 fffff800`a336adc2 nt!KiDispatchException+0x646
    05 ffffd000`c8bc5450 fffff800`a33681e8 nt!KiExceptionDispatch+0xc2
    06 ffffd000`c8bc5630 fffff801`cc6c81e4 nt!KiDivideErrorFault+0xe8
    07 ffffd000`c8bc57c0 ffffe001`8de9ec38 bwcW8x64+0x31e4
    08 ffffd000`c8bc57c8 fffff801`cc6c7cc3 0xffffe001`8de9ec38
    09 ffffd000`c8bc57d0 ffffe001`8de002b8 bwcW8x64+0x2cc3
    0a ffffd000`c8bc57d8 ffffe001`8de002b8 0xffffe001`8de002b8
    0b ffffd000`c8bc57e0 00000000`00000036 0xffffe001`8de002b8
    0c ffffd000`c8bc57e8 ffffe001`8de9ed58 0x36
    0d ffffd000`c8bc57f0 ffffe001`8de002b8 0xffffe001`8de9ed58
    0e ffffd000`c8bc57f8 fffff801`cc6c7717 0xffffe001`8de002b8
    0f ffffd000`c8bc5800 ffffe001`8de003b0 bwcW8x64+0x2717
    10 ffffd000`c8bc5808 ffffe001`8de002b8 0xffffe001`8de003b0
    11 ffffd000`c8bc5810 ffffe001`a6f0f030 0xffffe001`8de002b8
    12 ffffd000`c8bc5818 fffff800`a39ac58f 0xffffe001`a6f0f030
    13 ffffd000`c8bc5820 fffff800`a32962a0 hal!HalSendSoftwareInterrupt+0xc0
    14 ffffd000`c8bc5890 fffff800`a3285a47 nt!KiDeferredReadyThread+0x2f0
    15 ffffd000`c8bc59e0 fffff800`a3362cea nt!KiRetireDpcList+0xd7
    16 ffffd000`c8bc5c60 00000000`00000000 nt!KiIdleLoop+0x5a
    We can see that your Killer Network Driver divided something which was not allowed (Division by 0) and hence we got the KiDivideFaultError.
    The driver highlighted in Blue i.e. Killer Network Driver is the one causing BSODs. Kindly follow the below workarounds and see if your problem is resolved or not -
    Killer Networks Ethernet Card. Driver has Qualcomm Atheros Killer Service BSOD issue. Workaround here:MSI USA - Online Technical Support FAQ

    If the above workaround does not work, it is advised to install the drivers only by following this post - https://forum-en.msi.com/index.php?topic=178064.0
    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 Pro 64bit


    Thank you for your answer
    I followed the instruction, however my BSOD appeared only three times (2x as mentioned above and once when I was browsing the web, all in one day), and since two days it hasn't happend. I don't know why this driver crashed such suddenly and then started working normally, i'm afraid my MSI is a girl I'll let know if something happens.
    Thanks again for your help
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Zielonybalwan ^_^,

    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 Pro 64bit


    It goes fine, i think the thread might be closed right now
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by zielonybalwan View Post
    It goes fine, i think the thread might be closed right now
    Glad to hear that the issue has been resolved ^_^

    -Pranav
      My System SpecsSystem Spec

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