Windows 8 and 8.1 Forums


BSOD on startup after windows updated to 8.1

  1. #1


    Posts : 3
    Windows 8.1

    BSOD on startup after windows updated to 8.1


    Last night I was running Windows 8 and I got a pop-up that windows 8.1 was ready to be installed on the next startup. I was planning to update to 8.1 eventually but w/e sure. This morning I started up the computer, now running windows 8.1 and after about half an hour of usage it crashed while watching a youtube video.

    Now on startup I get BSOD consistantly.

    The BSOD shows an error with igdkmd64.sys. It can boot into safemode. I don't have easy access to an installation drive so I haven't tried refreshing windows 8. I've also tried a startup repair which failed and updating the latest intel drivers using the intel driver update utility was successful however it has not fixed the issue.

    Thanks in advanced

    EDIT: forgot to attach the SF Debug tool zip

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Install all Windows Updates only 36 of them are installed. There is a problem with an unknown device's driver:
    Code:
    Not Available    ROOT\NET\0001    The drivers for this device are not installed.
    Update Audio drivers, update Intel graphics driver and remove the Asrock AppCharger.

    Code:
    MBfilt64.sys Fri Jul 31 05:40:32 2009  (4A7267B0) 
    Realtek HiDefinition Audio driver (file labelled as  Creative Audio Driver) - Was found in the latest Win8 version available from  Realtek on 07Sep2013 
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys 
    
    AsrAppCharger.sys Tue May 10 10:28:46 2011 (4DC8F73E)  
    ASRock App Charger Likely BSOD cause - haven't seen  recently (15Jan2013) 
    http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys 
    
    AsrRamDisk.sys Fri Jan 13  05:52:38 2012 (4F0FB896) 
    ASRock RAM Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys 
    
    ISCTD64.sys Sat May 5 02:44:01  2012 (4FA477D1) 
    Intel Smart Connect Technology Driver 
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys 
    
    ikbevent.sys Tue Jun 12 21:22:18  2012 (4FD796EA) 
    Intel Keyboard Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys 
    
    asahci64.sys Wed Jul 18 05:15:00  2012 (50062A34) 
    Asmedia 106x SATA Host Controller Driver 
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys 
    
    RTKVHD64.sys Tue Aug 7 12:49:39  2012 (5020F2C3) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    imsevent.sys Fri Aug 17 01:20:04  2012 (502D8024) 
    Intel Mouse Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys 
    
    iaStorA.sys Sun Sep 2 03:01:24  2012 (5042AFE4) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Sun Sep 2  03:01:24 2012 (5042AFE4) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    HECIx64.sys Mon Dec 17  20:32:21 2012 (50CF7345) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    AtihdW86.sys Thu Feb 14 23:11:12  2013 (511D6100) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys 
    
    VirtuWDDM.sys Tue Mar 5 17:06:31  2013 (51361807) 
    VIRTU LucidInterop WDDM Driver by LucidLogix 
    http://www.carrona.org/drivers/driver.php?id=VirtuWDDM.sys 
    
    atikmpag.sys Fri Mar 29 02:09:45  2013 (5154E9D9) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Fri Mar 29 03:27:04  2013 (5154FBF8) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    SYMDS64.SYS Wed Jul 31  01:29:08 2013 (51F84C44) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    ccSetx64.sys Tue Sep 24 05:58:04  2013 (52410DCC) 
    Symantec/ Norton Common Client Settings Driver 
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    iwdbus.sys Thu Mar 13 22:59:14  2014 (53222A32) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    droidcam.sys Fri May 9 04:57:21  2014 (536C4411) 
    DroidCam Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=droidcam.sys 
    
    droidcamvideo.sys Fri May 16  05:22:55 2014 (5375848F) 
    DroidCam Video Capture 
    http://www.carrona.org/drivers/driver.php?id=droidcamvideo.sys 
    
    Ironx64.SYS Wed May 21  00:27:42 2014 (537BD6DE) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    EX64.SYS Mon Aug 11 12:19:41 2014 (53E898BD)  
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    SRTSP64.SYS Wed Aug 20 22:56:53 2014  (53F50B95) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    IntcDAud.sys Tue Sep 9 14:13:01  2014 (540EEECD) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    igdkmd64.sys Fri Sep 26 15:42:04  2014 (54256D2C) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    eeCtrl64.sys Tue Nov 25 21:15:44  2014 (5474E370) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    EraserUtilRebootDrv.sys Tue Nov  25 21:15:44 2014 (5474E370) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    IDSvia64.sys Thu Dec  18 23:58:53 2014 (54935C2D) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    BHDrvx64.sys Thu Jan 1 03:16:45  2015 (54A4AE0D) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    
    
    Debug session time: Sat  Jan 17 03:53:08.361 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\011715-9234-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:13.027  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+9c55 ) 
    BugCheck 3B,  {c0000005, fffff80041c5dc55, ffffd000c0f91660, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff80041c5dc55, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd000c0f91660, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+9c55 
    MaxSpeed: 3400 
    CurrentSpeed: 3392 
    BiosVersion =  P1.50 
    BiosReleaseDate = 12/06/2012 
    SystemManufacturer = To Be Filled By  O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jan 17 03:47:54.222 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011715-9843-02.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:14.888  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+9c55 ) 
    BugCheck 3B,  {c0000005, fffff8002f490c55, ffffd00124265660, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff8002f490c55, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd00124265660, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+9c55 
    MaxSpeed: 3400 
    CurrentSpeed: 3392 
    BiosVersion =  P1.50 
    BiosReleaseDate = 12/06/2012 
    SystemManufacturer = To Be Filled By  O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jan 17 03:30:42.018 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011715-12406-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:14.685  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+9c55 ) 
    BugCheck 3B,  {c0000005, fffff80099015c55, ffffd000ff5f8660, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff80099015c55, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd000ff5f8660, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+9c55 
    MaxSpeed: 3400 
    CurrentSpeed: 3392 
    BiosVersion =  P1.50 
    BiosReleaseDate = 12/06/2012 
    SystemManufacturer = To Be Filled By  O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jan 17 03:01:20.470 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011715-9843-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:14.137  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+9c55 ) 
    BugCheck 3B,  {c0000005, fffff801e2275c55, ffffd001adafe660, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff801e2275c55, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd001adafe660, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+9c55 
    MaxSpeed: 3400 
    CurrentSpeed: 3392 
    BiosVersion =  P1.50 
    BiosReleaseDate = 12/06/2012 
    SystemManufacturer = To Be Filled By  O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Jan 16 18:15:57.764 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011715-14859-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:06.431  
    *** WARNING: Unable to verify timestamp for atikmpag.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for atikmpag.sys  
    Probably caused by : atikmpag.sys ( atikmpag+ed1e ) 
    BugCheck 3B,  {c0000005, fffff801b1e7dd1e, ffffd0010a52a660, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff801b1e7dd1e, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd0010a52a660, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: csrss.exe 
    FAILURE_BUCKET_ID:  0x3B_atikmpag+ed1e 
    MaxSpeed: 3400 
    CurrentSpeed: 3392 
    BiosVersion =  P1.50 
    BiosReleaseDate = 12/06/2012 
    SystemManufacturer = To Be Filled By  O.E.M. 
    SystemProductName = To Be Filled By O.E.M.  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Jan 17 10:27:08 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Jan 17 10:27:08 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Jan 17 10:27:08 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    It's alright, I already marked the thread as solved as i found a solution earlier. I used DDU (Display Driver Uninstaller) on my intel drivers. I was able to boot normally and have since run other updates.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Oh, sorry, I thought you were still having issues.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    All good. Thanks anyway!
      My System SpecsSystem Spec

BSOD on startup after windows updated to 8.1
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