windows 8.1 BSOD random on startup

thechamk

Member
Member
Messages
21
i dont know but it happent some time on startup. i setup BSODviewer and it show problem with atikmdag.sys. i guess my VGA problem.
help me pls
thank for your time!
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
Yes, atikmdag is related to your AMD graphics card. I'm not a dump reader, but someone who is will stop by and help.

While you wait, please fill in as much information as you can on your EightForums system specs. That will also help the member who will help you.
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
I'm basing this on your own analysis of the issue and some information from the dxdiag included in the zip folder you posted (thank you)

You could try updating your AMD Radeon driver

http://www.eightforums.com/graphic-cards/6534-latest-amd-catalyst-graphics-driver-windows-8-a.html
See: How-To Install AMD Catalyst™ Drivers for a Windows® Based System
Code:
Package Contents
The AMD Catalyst™ Software Suite, AMD Catalyst™ Omega contains the following:
◾AMD Catalyst™ Display Driver version [COLOR="#FF0000"]14.501.1003[/COLOR]
◾AMD Catalyst™ Control Center version 2014.1120.2123.38423​

DxDiag
Code:
---------------
Display Devices
---------------
Card name: AMD Radeon HD 6700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68BA)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_68BA&SUBSYS_220D1458&REV_00
Display Memory: 4095 MB
Dedicated Memory: 1013 MB
Shared Memory: 3082 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SA300/SA350
Monitor Id: SAM078F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
Driver Version: [COLOR="#FF0000"]13.152.1.8000[/COLOR]
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: [COLOR="#FF0000"]10/8/2013 21:01:02[/COLOR], 1237200 bytes
WHQL Logo'd: Yes

That decision is up to you.

You can also wait until another member drops by and tells you exactly what is causing the BSOD
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
yah, thanks you!
I'm really update latest AMD driver yet ( AMD catalyst omega 14.12) and I got this BSOD
so, im try Display Driver Uninstaller to uninstal and rollback to older version of driver and it work without BSOD in a week.
and now BSOD happent. I think my VGA broken!
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
I understand, thank you.

Wait for a BSOD tem member to look at the information you posted. They know how to read it and what actions to take.
Do you overclock your Graphics? If you do, please return it to base levels.

Bill
.
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
yes, thanks you.
I dont overclock my VGA,
specs:
core I5-2400
Vga HD6770 gigabyte
Z68X-UD3-B3 gigabyte mainboard
RAM corsair 8Gb
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
Do you have a restore point to before the problem arose ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
View attachment 56611
oh. sorry
but I try Device Manager and it still show microsoft basic display driver
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
yes. I had
and I'll update problem later ( If it happent again)
Thank you very much!
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
You are welcome. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
BSOD still happent :(
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
Upload the new dump files.

Code:
1: kd> .bugcheck
Bugcheck code 1000007E
Arguments ffffffff`c0000094 fffff800`fe282f3d ffffd000`23670bf8 ffffd000`23670400

[COLOR=#800080]//System thread exception not handled, most likely because it was unexpected by the system[/COLOR]

1: kd> .cxr 0xffffd00023670400;r
rax=0000000000000000 rbx=ffffd00023670e80 rcx=ffffd00023670f00
rdx=0000000000000000 rsi=ffffe00085beb400 rdi=fffff800fe209000
rip=fffff800fe282f3d rsp=ffffd00023670e30 rbp=ffffd00023670ee0
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000186
r11=fffff800fe4cd0e0 r12=00000000000009dd r13=00000000000009de
r14=0000000000000026 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x79f3d:
fffff800`fe282f3d 41f7f1          div     eax,r9d

[COLOR=#800080]//A div instruction[/COLOR]

1: kd> r @eax
eax=0

[COLOR=#800080]//r9 and eax are both null, a bad instruction. Divide by zero fault[/COLOR]

1: kd> kn
  *** Stack trace for last set context - .thread/.cxr resets it
 # Child-SP          RetAddr           Call Site
00 ffffd000`23670e30 ffffd000`23670e80 atikmdag+0x79f3d
01 ffffd000`23670e38 ffffd000`23670ee0 0xffffd000`23670e80
02 ffffd000`23670e40 ffffe000`85beb000 0xffffd000`23670ee0
03 ffffd000`23670e48 fffff800`feb1f4f6 0xffffe000`85beb000
04 ffffd000`23670e50 ffffd000`23670f20 atikmdag+0x9164f6
05 ffffd000`23670e58 fffff800`fe28208e 0xffffd000`23670f20
06 ffffd000`23670e60 00000000`00000027 atikmdag+0x7908e
07 ffffd000`23670e68 00000000`00000000 0x27

1: kd> lmDvm atikmdag
Browse full module list
start             end                 module name
fffff800`fe209000 fffff800`fee52000   atikmdag   (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Oct 08 14:51:03 2013 (52540DC7)
    CheckSum:         00BFB253
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

A lot of system range functions, most of which aren't saved in this dump.
Minidumps don't contain much information, so they're practically useless for any kind of indepth debugging.
Nevertheless, it appears to be buggy AMD driver code, rather than a failure in the actual card. So I'm almost certain your driver is misbehaving.
The cause of the divide by zero is uncertain, it's difficult to find the values of the registers at the time of the crash, due to the context. I cannot find the value of the high 16 bit register (EDX) to see whether we actually had a value or not. We do know the lower 16 bit dividend was null (EAX), but we can't know for sure what the actual value was of the dividend.
 

My Computer

System One

  • OS
    Windows 7

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
thanks you for your answer.
when windows starup at icon in screen appear, and the monitor no signal (I hear VGA fan speed up and slow randomly), dont see anything about blue screen and ":(" appear. So, I try to hard reset my computer. I use BSODviewer and see that BSOD.
I had dual boot windows 8.1 with mac os 10.10. So I try boot in to mac os and this error still happen ( screen dark, no signal, VGA fan speedup and slowdown randomly)
so, I guess my VGA issue
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
I'll upload new dump file when It happen
thanks you
 

My Computer

System One

  • OS
    windows 8.1 x64
    Computer type
    PC/Desktop
    CPU
    core I5-2400
    Motherboard
    gigabyte Z68X-UD3-B3
    Memory
    corsair 8Gb
    Graphics Card(s)
    NVIDIA GTX 670
.....
I had dual boot windows 8.1 with mac os 10.10.
.....

Is this an Apple machine with boot camp?
Mac Basics: Using Windows on your Mac with Boot Camp - Apple Support

That is the only legal way to dual boot Mac and Windows.

If you installed the Mac OS on A Windows machine, then that might be why you're getting BSODs.
It's a hack doing it that way, not to mention a licensing issue.

If you hacked your Windows machine to run Mac 10x, then consider removing the Mac OS dual boot .
If it's a Mac with Boot camp, then let's see what else can be done.

Bill
.
 

My Computer

System One

  • OS
    Win8.1 Pro | Win10TP Pro - boot to VHD
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion dv6-c610us
    CPU
    AMD VISION A6-3420M Quad-Core (2.4GHz/1.5GHz)
    Motherboard
    HP
    Memory
    6GB DDR3 SDRAM (2 DIMM)
    Graphics Card(s)
    AMD Radeon HD 6520G Discrete-Class Graphics
    Monitor(s) Displays
    HP 2072a (20" LED)
    Screen Resolution
    1600 x 900
    Hard Drives
    Hitachi 640GB (5400 RPM)
    Seagate 2 TB external
    WD 500 GB external
    Keyboard
    Logitech K520 (wireless bundle)
    Mouse
    Logitech M310 (wireless bundle)
    Browser
    IE 11 (default) & Pale Moon
    Other Info
    HP product specs:

    http://support.hp.com/us-en/product/HP-Pavilion-dv6-6c00-Entertainment-Notebook-PC-series/5191856/model/5218495/document/c03138553/
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