Windows 8 and 8.1 Forums

Multiple BSOD win8.1 64bit

  1. #21


    Posts : 25
    windows 8.1 64bit


    update: had another bsod attached the minidump

      My System SpecsSystem Spec

  2. #22


    Posts : 2,480
    Windows 10 Pro x64


    Update drivers in red. Razer drivers appear to be the cause. Please remove them and detach Razer devices to test if the issue goes away.
    Code:
    SiWinAcc.sys Fri Jun 15 02:02:02 2007  (4671D6FA) 
    Silicon Image driver - comes with package for the  SIxxxx drivers 
    http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys 
    
    SiRemFil.sys  Wed Jun 20 21:42:10 2007 (46798312) 
    Silicon Image driver 
    http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys 
    
    SI3132.sys Wed  Oct 3 20:39:29 2007 (4703E1E1) 
    Silicon Image driver 
    http://www.carrona.org/drivers/driver.php?id=SI3132.sys 
    
    iaStor.sys Tue  Oct 18 00:54:08 2011 (4E9CB210) 
    Intel Storage drivers 
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys 
    
    IOMap64.sys Tue Jul 2 10:27:47 2013  (51D28F03) 
    ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU  Tweak and GPU Tweak Streaming from this link:  BSOD after sleep, restarts, driver_power_state_failure  ) 
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    SYMDS64.SYS Wed Jul 31  01:29:08 2013 (51F84C44) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    dcdbas64.sys Tue Aug 13 13:12:21  2013 (520A1495) 
    Dell System Management Device Driver 
    http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    ccSetx64.sys Tue Sep 24 05:58:04  2013 (52410DCC) 
    Symantec/ Norton Common Client Settings Driver 
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
    Symantec/ Norton NIS/ N360 Network Security driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    RzFilter.sys Thu Apr 3 17:39:47  2014 (533D80C3) 
    Kernel-mode user input redirection driver 
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys 
    
    RzDxgk.sys Thu Apr 3 17:39:50  2014 (533D80C6) 
    Razer overlay driver 
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys 
    
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    Razer Overlay Support Driver 
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys 
    
    Ironx64.SYS Wed May 21 00:27:42  2014 (537BD6DE) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    atikmpag.sys Sat Jul 5 03:26:52 2014 (53B7545C)  
    ATI Video driver (remove the Catalyst Control Center and only install the  Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Sat Jul 5 03:39:13  2014 (53B75741) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    SRTSP64.SYS Wed Aug 20 22:56:53  2014 (53F50B95) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    netr28ux.sys Wed Oct 8 13:50:37  2014 (5435250D) 
    Ralink RT2870 series USB802.11n Wireless Adapter Driver (you  may have a different manufacturer) 
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys 
    
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys 
    
    EX64.SYS Sat Nov 15 10:14:03 2014  (5467195B) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Sat Nov 15 10:15:33 2014  (546719B5) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    EraserUtilRebootDrv.sys Tue Nov 25  21:15:44 2014 (5474E370) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    eeCtrl64.sys Tue Nov  25 21:15:44 2014 (5474E370) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    rzendpt.sys Tue Dec 30 10:32:47  2014 (54A2713F) 
    Razer RzEndPt driver 
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys 
    
    rzudd.sys Tue Dec 30 10:32:50 2014  (54A27142) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    rzmpos.sys Tue Dec 30 10:33:12 2014  (54A27158) 
    Razer RzMPos driver 
    http://www.carrona.org/drivers/driver.php?id=rzmpos.sys 
    
    BHDrvx64.sys Thu Jan 1 03:16:45  2015 (54A4AE0D) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    IDSvia64.sys Wed Jan 28 00:40:22  2015 (54C821E6) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    
    
    Debug session time: Sun  Feb 8 10:47:09.565 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\020815-6453-01.dmp] 
    Built by:  9600.17476.amd64fre.winblue_r5.141029-1500 
    System Uptime: 0 days 0:25:27.266  
    *** WARNING: Unable to verify timestamp for RzFilter.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for RzFilter.sys  
    Probably caused by : mouclass.sys ( mouclass!MouseClassServiceCallback+3d3 )  
    BugCheck 1E, {ffffffffc0000005, fffff8011e8b9e46, 0, ffffffffffffffff}  
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: ffffffffc0000005,  The exception code that was not handled 
    Arg2: fffff8011e8b9e46, The address  that the exception occurred at 
    Arg3: 0000000000000000, Parameter 0 of the  exception 
    Arg4: ffffffffffffffff, Parameter 1 of the exception  
    BUGCHECK_STR: 0x1E_c0000005_R 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_mouclass!MouseClassServiceCallback  
    MaxSpeed: 3200 
    CurrentSpeed: 3208 
    BiosVersion = A11  
    BiosReleaseDate = 04/06/2010 
    SystemManufacturer = Alienware  
    SystemProductName = Aurora  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 08 10:53:21 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 08 10:53:21 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 08 10:53:21 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #23


    Code:
    7: kd> .bugcheck
    Bugcheck code 0000001E
    Arguments ffffffff`c0000005 fffff801`1e8b9e46 00000000`00000000 ffffffff`ffffffff
    //Kernel mode exception wasn't handled
    
    7: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`f33d26c8 fffff801`1ea616fa nt!KeBugCheckEx
    ffffd001`f33d26d0 fffff801`1e9d6fed nt!KiFatalExceptionHandler+0x22
    ffffd001`f33d2710 fffff801`1e959d35 nt!RtlpExecuteHandlerForException+0xd
    ffffd001`f33d2740 fffff801`1e95e0ee nt!RtlDispatchException+0x1a5
    ffffd001`f33d2e10 fffff801`1e9db6c2 nt!KiDispatchException+0x646
    ffffd001`f33d3500 fffff801`1e9d9bfe nt!KiExceptionDispatch+0xc2
    ffffd001`f33d36e0 fffff801`1e8b9e46 nt!KiGeneralProtectionFault+0xfe
    ffffd001`f33d3870 fffff801`11d56a37 nt!IopfCompleteRequest+0xb36 //IO routine
    ffffd001`f33d39b0 fffff801`11d4473d mouclass!MouseClassServiceCallback+0x3d3 //Mouse class callback function, moves input data from the input data buffer to the class data queue
    ffffd001`f33d3a50 ffffe001`5159f488 RzFilter+0x773d //Razer driver
    ffffd001`f33d3a58 ffffd001`f33d3b68 0xffffe001`5159f488
    ffffd001`f33d3a60 00001ffe`a90b4378 0xffffd001`f33d3b68
    ffffd001`f33d3a68 ffffd001`f33d3b50 0x00001ffe`a90b4378
    ffffd001`f33d3a70 ffffe001`56f45310 0xffffd001`f33d3b50
    ffffd001`f33d3a78 fffff801`11d442c6 0xffffe001`56f45310
    ffffd001`f33d3a80 ffffd001`f33d3b50 RzFilter+0x72c6
    ffffd001`f33d3a88 fffff801`11d4b208 0xffffd001`f33d3b50
    ffffd001`f33d3a90 00000000`00000001 RzFilter+0xe208
    ffffd001`f33d3a98 ffffe001`00000001 0x1
    ffffd001`f33d3aa0 00001ffe`a9085b58 0xffffe001`00000001
    ffffd001`f33d3aa8 00000000`00000000 0x00001ffe`a9085b58
    
    7: kd> lmvm rzfilter
    start             end                 module name
    fffff801`11d3d000 fffff801`11d53000   RzFilter T (no symbols)           
        Loaded symbol image file: RzFilter.sys
        Image path: RzFilter.sys
        Image name: RzFilter.sys
        Timestamp:        Thu Apr 03 16:39:47 2014 (533D80C3)
        CheckSum:         0001A38A
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Without a Kernel dump at the minimu, it's difficult to say exactly why it went wrong.
    We do know that your Razer mouse driver is almost certainly at fault, and thus an update should resolve the issue.
      My System SpecsSystem Spec

  4. #24


    Posts : 25
    windows 8.1 64bit


    Hi,

    I just updated the synapse drivers for the razer mouse/keyboard. I will leave it for a day or two with them in and if I get another BSOD I will remove and see if that remedies the issue. Either way I will update in a few days.
      My System SpecsSystem Spec

  5. #25


    Posts : 25
    windows 8.1 64bit


    Ok,

    Just had another BSOD. Got new version of razer synapse 2.0 - attached is the new dump file. Im curious is razer is still the problem.
      My System SpecsSystem Spec

  6. #26


    Posts : 2,480
    Windows 10 Pro x64


    It's inconclusive. Detach Razer device and see if the problem persists.
      My System SpecsSystem Spec

  7. #27


    Code:
    6: kd> .bugcheck
    Bugcheck code A0000001
    Arguments 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000
    
    //AMD bugcheck, private, undocumented crash
    
    6: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`1cf69b58 00000000`00000000 nt!KeBugCheckEx
    
    //Nothing in the stack
    
    6: kd> lmvm atikmdag
    start             end                 module name
    fffff800`d0462000 fffff800`d1152000   atikmdag   (deferred)             
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sat Jul 05 02:39:13 2014 (53B75741)
        CheckSum:         00CA8DE5
        ImageSize:        00CF0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This bugcheck is caused only by AMD drivers, it's a private, undocumented bugcheck. I'm not even sure if AMD know about this bugcheck, more than likely.
    Update/rollback your display driver.
      My System SpecsSystem Spec

  8. #28


    Posts : 25
    windows 8.1 64bit


    updated gfx card driver and removed razer keyboard and mouse and uninstalled razer synapse 2.0. have had a few bsod afterwards 2 of them did not generate dump files (PFN LIST CORRUPT and Kernel security check error) not any help without files but wanted to let you know incase it was any help at all. I have attached the one dumpfile it did generate.
      My System SpecsSystem Spec

  9. #29


    Posts : 2,480
    Windows 10 Pro x64


    There are still outdated drivers.
    Code:
    SiWinAcc.sys Mon Nov 1 20:23:29 2004  (41868D31) 
    Silicon Image driver - comes with package for the  SIxxxx drivers 
    http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys 
    
    SiRemFil.sys  Thu Oct 19 00:20:39 2006 (4536A8B7) 
    Silicon Image driver 
    http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys 
    
    SI3132.sys Wed  Oct 3 20:39:29 2007 (4703E1E1) 
    Silicon Image driver 
    http://www.carrona.org/drivers/driver.php?id=SI3132.sys 
    
    iaStor.sys Tue  Oct 18 00:54:08 2011 (4E9CB210) 
    Intel Storage drivers 
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys 
    
    IOMap64.sys Tue Jul 2 10:27:47 2013  (51D28F03) 
    ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2 Asus GPU  Tweak and GPU Tweak Streaming from this link:  BSOD after sleep, restarts, driver_power_state_failure  ) 
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    SYMDS64.SYS Wed Jul 31  01:29:08 2013 (51F84C44) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    dcdbas64.sys Tue Aug 13 13:12:21  2013 (520A1495) 
    Dell System Management Device Driver 
    http://www.carrona.org/drivers/driver.php?id=dcdbas64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    ccSetx64.sys Tue Sep 24 05:58:04  2013 (52410DCC) 
    Symantec/ Norton Common Client Settings Driver 
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
    Symantec/ Norton NIS/ N360 Network Security driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    RzFilter.sys Thu Apr 3 17:39:47  2014 (533D80C3) 
    Kernel-mode user input redirection driver 
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys 
    
    RzDxgk.sys Thu Apr 3 17:39:50  2014 (533D80C6) 
    Razer overlay driver 
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys 
    
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    Razer Overlay Support Driver 
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys 
    
    Ironx64.SYS Wed May 21 00:27:42  2014 (537BD6DE) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43 2014 (53A6400F)  
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    atikmpag.sys Sat Jul 5 03:26:52  2014 (53B7545C) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Sat Jul 5 03:39:13  2014 (53B75741) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    SRTSP64.SYS Wed Aug 20 22:56:53  2014 (53F50B95) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    netr28ux.sys Wed Oct 8 13:50:37  2014 (5435250D) 
    Ralink RT2870 series USB802.11n Wireless Adapter Driver (you  may have a different manufacturer) 
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys 
    
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys 
    
    EX64.SYS Sat Nov 15 10:14:03 2014  (5467195B) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Sat Nov 15 10:15:33 2014  (546719B5) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    EraserUtilRebootDrv.sys Tue Nov 25  21:15:44 2014 (5474E370) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    eeCtrl64.sys Tue Nov  25 21:15:44 2014 (5474E370) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    rzendpt.sys Tue Dec 30 10:32:47  2014 (54A2713F) 
    Razer RzEndPt driver 
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys 
    
    rzudd.sys Tue Dec 30 10:32:50 2014  (54A27142) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    BHDrvx64.sys Thu Jan 1 03:16:45 2015  (54A4AE0D) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    IDSvia64.sys Wed Jan 28 00:40:22  2015 (54C821E6) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    
    
    Debug session time: Mon  Feb 9 08:52:23.205 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\020915-7500-01.dmp] 
    Built by:  9600.17476.amd64fre.winblue_r5.141029-1500 
    System Uptime: 0 days 0:19:29.904  
    Probably caused by : ntkrnlmp.exe ( nt!EtwpDequeueFreeBuffer+cf )  
    BugCheck A, {ffffe081c6280020, f, 0, fffff803de5759bb} 
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL  (a) 
    Bugcheck code 0000000A 
    Arguments: 
    Arg1: ffffe081c6280020,  memory referenced 
    Arg2: 000000000000000f, IRQL 
    Arg3: 0000000000000000,  bitfield : 
    bit 0 : value 0 = read operation, 1 = write operation 
    bit 3 :  value 0 = not an execute operation, 1 = execute operation (only on chips which  support this level of status) 
    Arg4: fffff803de5759bb, address which  referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: AV_nt!EtwpDequeueFreeBuffer  
    MaxSpeed: 3200 
    CurrentSpeed: 3208 
    BiosVersion = A11  
    BiosReleaseDate = 04/06/2010 
    SystemManufacturer = Alienware  
    SystemProductName = Aurora  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Feb 09 20:51:39 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Feb 09 20:51:39 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Feb 09 20:51:39 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  10. #30


    Posts : 25
    windows 8.1 64bit


    I am having issues updating those silicon drivers, the only driver I saw in my list was the sil 3132 SATALink Controller. I dont want to install anything else that might be the incorrect driver. The intel storage driver wont install, gives me unsupported device error.
      My System SpecsSystem Spec

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Multiple BSOD win8.1 64bit
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